Jasmine PalaceResort Opiniones 

Been coming here for 4 years now, love the place, love the staff. Emad who’s the manager in Aurora restaurant can’t do enough for you, always checking everything is ok. Abdul who’s in the dunes restaurant is a really hard worker doesn’t stop, but yet manages to find the time to keep bringing you drinks coffee etc, the hotel is lovely, you’ve got so many choices with pools, if you want to relax you can go to quite pools, wave pool etc the food is good. I’ve not struggle to eat ever here, there’s some bad comments on here and I don’t understand why, it’s not the same basic food you’ve got 6 Alicante restaurants that serve completely different food, also you’ve got the two main restaurants, also you have bbq on most nights. There is more than enough to choose from, from start to finish the staff are so helpful even the lifeguards, always making sure your enjoying yourself. Asking if you need anything, cleaner always happy always smiling. In 4 years the 5times we have visited this hotel we have never had one problem. Never!! Oh I can’t forget Ahmed out of the Chinese restaurant! Watched him progress as worker to manager, what a really nice guy he is also. Honestly could go on all day about this hotel, but my comment is long enough, don’t let bad reviews put you off. Some people just can’t be pleased. You would love it here!!

Ok it was so bad there was so loud music that I couldn't even say and the staff is so sleepy and doesn't and there's no active people the most thing that I liked about them is the animation and there's only one so like mostly I don't like this hotel and is why I gave it one star and that what they deserve now all of people are clapping and I am starting to get angry but this is my last day so I will be happy as if I want and this is a terrible hotel I don't recommend for anyone

Deze zomervakantie verbleven wij 16 dagen in Jasmine Palace en dat alweer voor de vijfde keer! We hadden er zoveel zin in! En waarom… op het moment dat we het hotel binnenstapte voelen wij ons keer op keer zo welkom! Deze vakantie hadden wij echt nodig om uit te rusten en bij te tanken van een hele hectische tijd! En dat hebben we gedaan! Bijna alle dagen verbleven we bij het zwembad en daar ontbrak het ons aan niets! Alle badmeesters werken superhard daar hebben wij respect voor. Ze zijn allemaal stuk voor stuk beleefd en erg vriendelijk elke dag weer ! En niet alleen de badmeesters maar eigenlijk iedereen van tuinman,obers,schoonmakers animatie En uiteraard Mr Mohamed Sayed geweldige lieve man! Bijna weer naar huis maar kunnen ons verheugen om weer terug te komen en dat gaan we zeker doen !!! Dank jullie wel voor de fijne vakantie enne badmeesters denk eraan nr 84 is ons favorietje 😉

Staff v friendly lovely views. Food was a very big disappointment. Need to invest in decent food. Same thing almost everyday. Got to a point when I couldn’t wait to get out because of the smell. Very sickly. Would t stay here again.

Jasmine Palace resort: Vriendelijk personeel, mooie ligging, vlak bij het vliegveld. Zo op het oog ziet het hotel er mooi uit, de kamers zijn ook wel okay maar verouderd. Kamer wordt goed schoongemaakt.
In de omgeving is zat te doen. Weet wel dat je uiteindelijk veel meer geld kwijt ben dan je denkt. Overal waar je komt worden er locals bij betrokken die je dingen laten zien en daar uiteindelijk geld voor willen. Er wordt voor elke dienst wel een gift gevraagd. In het hotel trouwens niet.
Ik ben gekomen met 2 tieners en daar is eigenlijk niet veel voor behalve het zwembad. In de avond konden ze wel lekker voetballen op het voetbalveld en daar maakte ze elke avond wel gebruik van. Disco is hier ook maar niet elke avond en je moet er extra voor betalen. De koffie hier is vies.
In de avond is het mijn tijd en geniet ik graag van een show. Nou dat valt hier zwaar tegen!
De licht show was leuk maar verder was er alleen een buikdanseres, locals die een dans uitvoeren en clowns die er totaal niks van bakte, het leek wel een kindershow. Er was een avond karaoke en een avond met een quiz. Viel me echt tegen de show’s. De animatie is wel vriendelijk. Meer omdat het hun werk is maar het spatte er niet vanaf. Een oudere dame uit Brazilië, de DJ en een Franse dame waren voor mij de mensen die er echt werk van maakte.
Als je een zonnebed wil aan het zwembad dat moet je om 7 uur in de ochtend opstaan want om 8 uur zijn alle bedjes bezet door handdoeken. Er wordt hier niks aan gedaan. Schandalig! Al met al was het een wel okay vakantie. 2 jaar geleden zijn we naar het Ali Baba resort geweest. Shows waren daar iets beter maar voor de rest was het wel beter dan Jasmine hotel.

Hotellet lever på ingen måde op til en 5-stjernet standard.

Det eneste positive er, at der er all inclusive med morgenmad, frokost og aftensmad. Snacks mellem måltiderne består dog næsten hver dag af tørre donuts og vafler af meget dårlig kvalitet. Personalet er desuden meget nærige med maden. Gæsterne må ikke selv tage mad, og portionerne bliver serveret af personalet, som ofte er meget små. Det er bestemt ikke, hvad man forventer af et all inclusive-hotel.

Vandrutsjebanerne og bølgebassinet åbner først kl. 15 og lukker igen kort tid efter. Det er meget skuffende – især for børnefamilier, som forventer at kunne benytte faciliteterne en større del af dagen.

Der er også en tydelig forskelsbehandling af gæsterne. Nogle får serveret mad og drikke ved bordet, mens andre selv må hente det hele. Det virker uprofessionelt og skaber en dårlig oplevelse.

Isen er desuden meget smagsløs. Den serveres kun i en kort periode ved poolen fra kl. 13. Da mine børn kom kl. 13.30, fik de blot at vide, at isen var udsolgt, selv om serveringen langt fra var slut. Det var en stor skuffelse for dem.

Man bliver konstant opsøgt af hotellets medarbejdere, som forsøger at sælge behandlinger, udflugter og andre ydelser til urimeligt høje priser. Det bliver hurtigt meget påtrængende og forstyrrer ferien.

Hotellets område er flot, rent og velholdt, men det kan desværre ikke opveje de mange skuffelser.

Aftenunderholdningen er meget gammeldags. Det er de samme personer, der optræder igen og igen, og programmet er hverken spændende eller underholdende. Allerede kl. 21.30 er al underholdning slut, hvorefter hotellet virker helt dødt. Derudover er der næsten ingen aktiviteter mellem kl. 13 og 15, hvor hotellet også føles meget stille på grund af frokosten.

Under aktiviteter som aquadans og lignende bliver gæsterne ofte filmet af hotellets personale. Optagelserne bliver efterfølgende lagt på Facebook og Instagram, uden at gæsterne bliver spurgt om samtykke. Det finder vi helt uacceptabelt.

Vi kommer desværre aldrig tilbage og kan ikke anbefale hotellet til andre, der forventer en ferie på et hotel med en ægte 5-stjernet standard

I have been to the resort with all inclusive package, and it is not bad, rooms are spacious with 2 beds and a large balcony ( old furniture) but I know you can pay extra from £40 to upgrade your room. Food is also ok but is the same every day on both restaurants that I went to, staff at the resort was ok, staff from tourism agencies will come by the beach or reception to sell their services (activities to Pyramid, orange bay...)and it's not included on the package, if you decide to go for trips expect the agencie staff to ask for tips. What I liked was the fact the after check out, you can leave your luggage at the luggage area and still hang around by the resort enjoying the pool, food/drinks or do whatever you want until it's time to leave to the airport.

The hotel has beautiful grounds and the rooms were clean, although the rooms are starting to look dated. The location is quite isolated with very few shops nearby. The food was disappointing and often not very tasty. The children’s menu was extremely limited, mainly consisting of chicken nuggets. Staff often seemed to expect tips before providing good service. Because there are very few alternatives outside the hotel, tourists can end up paying inflated prices for goods and services. Overall, the hotel has some positive points, but there is significant room for improvement.

I recently stayed at Jasmine Palace Resort in Hurghada and unfortunately my experience did not meet my expectations.

The staff should be friendlier and more professional. While some employees were polite and helpful, others came across as rude and could benefit from better customer service training.

The food was one of the biggest disappointments. For an all-inclusive resort, the choices were very limited. The buffet offerings were extremely poor. At the main pool buffet, it was often just fries and low-quality chicken nuggets every day. The beach buffet usually offered some grilled meat, fries, and hot dogs, with very little variety.

Another major issue was the organisation of the buffets. Although they are scheduled to open at 12:30 pm, that is often when the cooking actually starts. This results in long queues while guests wait for a few pieces of meat to be prepared. After finally getting the meat, you then have to join another queue for fries, meaning your food is cold by the time you sit down. Portions were also very limited. I am completely against food waste and do not expect unlimited amounts, but if you ask for a little extra or are collecting food for family members instead of having everyone stand in the queue, staff often give strange looks or make comments.

Overall, the resort felt more like "limited inclusive" rather than all-inclusive. The information and opening times shown on the room leaflet were not updated and often inaccurate, which caused confusion.

Room cleaning could also be improved. The beds were made regularly, but the floors were often left dirty and did not appear to be wiped or cleaned during our stay.

Overall, I was disappointed with the service, food quality, and organisation. Unfortunately, I would not return to this resort and would not recommend it to others looking for a true all-inclusive experience.

Hotel have noting to do, animation sucks, not everyday and than noting to do. Really quit hotel. Food is not good. Please book somewere else!
Service: nobody work and give service and is friendly!

The grounds are immaculate as was our room. Some staff are very friendly and helpful but others were not so.
The food was ok, it would be nice to have had the option to upgrade the food package which would make it 5 star. Again, the drinks quality was ok, an option to upgrade your package would give it another rating.
Overall it's a nice family resort but definitely not a 5 star.

Was good value for the money not the best hotel that we have stayed in Egypt
Food was just ok drinks were cheap but is was clean everywhere the staff were friendly
I would stay again at this price

Belle expérience surtout grâce à la gentillesse du personnel et du team animation. Nous avons passé une semaine dans l’hôtel. Nous avons aimé la piscine chauffée, le choix des restaurants et la superbe chambre située à côté de tout.

Bad -
Dated rooms / space lacking
Shower temp and pressure
Kids choice at meal times
Unfriendly staff
No lifts in outer buildings
Limited brands of alcohol
Wine glasses are small
Staff using hands to serve food to you
Mice spotted at pool restaurant
No straws/ stirrers
Ran out of slushes/ juice quickly
Reception staff are a joke
Bedding not high quality (baubly)
Room keys not working
Avoid A La Carte as you’ll be an inconvenience!
No bars to sit in at night, (just lobby)

Good-
Nice grounds
Heated pool
Plenty room around pools for loungers
White wine is good
Ice gave us no upset tummies
Beach setting is nice
Hotel is fairly clean
Food is a hit or a miss but not all bad

Die Zimmerpflege war sehr gut Herr Yasset hat alles sehr gut gereinigt und gepflegt! Beste Reinigung wo gibt!!

Wij verbleven 3 weken in Jasmine Palace resort met onze kinderen. Het was een geweldige vakantie.
Het resort is ontzettend schoon, het personeel is bizar vriendelijk en behulpzaam. Er zijn veel zwembaden en die zijn ook zeer schoon! Het huisrif is mooi en goed toegankelijk.
Wij hebben excursies gedaan, alles was prima geregeld.
Wij hebben een gratis upgrade gekregen naar een luxere kamer.

Als ik 1 minpunt moet noemen dan is dat eigenlijk alleen de kidsclub. Tov zo’n prachtig en groen resort is de kidsclub wat verouderd en deze zou wel een vernieuwing kunnen gebruiken. En een kleine glijbaan bij het kinderbadje zou top zijn.

Verder een uitstekend resort met prima animatie. Wij komen hier zeker terug.

Tip: als je fooitjes geeft, vergeet de tuinmannen niet. Deze werken keihard om alles mooi schoon en groen te houden.

Its my 50th birthday the day after we arrive does the hotel please have an email address

We are booked to stay at this hotel for a week. We arrived at midnight to be told that there was no room ready and we would need to wait in reception for at least one and a half hours for a room!

Right now my 7 year old daughter is sleeping on a chair in reception. We asked the reception staff for a temporary room, a request they refused telling use we would just have to wait.

So we are spending the first night of our holiday sleeping in the hotel reception! What a great start to.our family holidays!

Really regretting booking this hotel.

On arrival at Jasmine Palace, the reception staff are so kind and upgrading my daughter to be with us lovely friendly two men on the reception restaurant staff was lovely young man carried our cases to the rooms. The rooms were absolutely lovely. Plenty of water tea, coffee, sugar, fresh bedding, beautiful recommend it

The hotel is definitely recommended in terms of price-quality ratio. There are certainly better hotels in Egypt, but for us, this one was just fine. The rooms are indeed outdated, but they are cleaned thoroughly every day. After all, you’re not going on holiday for the room. The food is very tasty. The entertainment is also very good.