Excellent customer service! Jacqui went above and beyond to help us get our holiday booked! She was so pleasant, helpful and clear; she explained exactly what was going on at each stage of the process... Ver más
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Consulta las opiniones de los clientes
Daniel was excellent resolving an online issue we had while booking on the EasyJet website. We thought we'd lost the holiday but Daniel resolved all issues late into the evening and early the morning.... Ver más
I booked a package holiday with EasyJet however my flights didn’t go through properly although payment on my credit card went through. Nick Davies at Travel solutions sorted everything out for us pr... Ver más
3rd year in a row booking an EasyJet holiday with this company. All I can say is the staff are absolutely outstanding. A customer service department that actually delivers customer service. Called the... Ver más
Información sobre la empresa
- Agencia de viajes
- también en la categoría
- Agregador de viajes
- Buscador de vuelos
Escrito por la empresa
Outsourcing but not offshoring solutions for the travel Industry. Unrivalled experience in successfully providing contact centre sales and services to reputable travel businesses, from large tour operators, OTA’s, Hotels and Tourist Boards to small ‘new to travel’ brands. Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to scale efficiently and adjust your cost structure. TSN provide experience and expertise in any area and level of support you may require.
Información de contacto
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No ha contestado las opiniones negativas
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Another great experience with TSN
Since the 5 star review I wrote on the 20th March, I've had a bit of a shocker health wise and have had to postpone another holiday. Spoke to Jane who could not have been more helpful in rescheduling my trip. Really nice to see such good customer service in today's world!
Daniel was amazing sorted everything…
Daniel was amazing sorted everything for us quickly and was so helpful and should be top of the leaderboard for points on trust pilot
Great personal service via phone …
Rang easyJet as confused on the online booking
A chap Daniel dealt with us, he was extremely helpful and caring. Understanding our needs for our holiday
Booked with him, deposit paid
Everyone happy
Thankyou Daniel
Victoria was incredibly patient and…
Victoria was incredibly patient and efficient and immediately sorted out the booking problem. SO helpful
Poor customer service - refused to return refundable deposit
I booked a holiday via Travel Solutions Network as the agent acting on behalf of easyJet holidays for special assistance for my grandparents. Unfortunately due to the ill health of my grandma we decided to cancel the holiday with 60 days' notice which was in line with their policy of our deposit being refundable. Unfortunately they refused to refund our deposit despite us adhering to their policy. I would strongly urge anyone who is booking with this company to reconsider.
Great customer service
Adam Hallsworth was great with helping us book our holiday with EasyJet. He was very thorough, patient and listened to everything that was needed for our family. Excellent service and would happily use again!
Christine was absolutely fantastic and…
Christine was absolutely fantastic and restored my confidence in how efficient and personable people can be can be
Vickey was very helpful
Vickey was very helpful, when was having issues she got back to me like she said and was very friendly and helpful
A true professional
Michelle was extremely helpful, knowledgeable and experienced. She was also so friendly and clear in her information giving and professional during our booking experience with her.
Will not hesitate to use her again. Thank you, Michelle
Easy booking
Graham at EasyJet’s travel department
Was very helpful and guided me through booking a family holiday
Daniel Clyburn provided an excellent…
Daniel Clyburn provided an excellent service and went out of his way to help us when the Ezyjet website went down. He sorted out our holiday and had to call us back several times.
All the bookings went smoothly and we had a wonderful trip to Copenhagen.
Thank you Daniel
Having chosen our hotel and flights…
Having chosen our hotel and flights with Daniel’s assistance we had some problems with our WiFi and which took some time and attention and in relation to which Daniel was extremely helpfull. I would have no hesitation in recommending this company to friends and family and would use them again
Great service from Adam H
Great service from Adam H, explained thoroughly everything about the booking, needed extra assistance and sorted everything out for us, very friendly and very helpful. Would recommend.
I can’t thank Scott enough for all his…
I can’t thank Scott enough for all his help in booking my holiday. I had an issue with the easy jet website so I had called over and Scott was amazing. He was so friendly and kind and patient. Answered all my questions and went above what was expected. Genuinely made the experience so painless. Really hope if you’re booking you are lucky enough to get him. Got the holiday I wanted and every detail perfect. Highly recommend. Thanks so much again
Vikki from travel solutions was very…
Vikki from travel solutions was very helpful in sorting my holiday after I could not book on line went through all the procedures in detail and very helpful about information to do with my granddaughters diabetes
Great Service From Valerie
Valerie was so helpful! She was very patient to listen to my issues and helped me resolve an issue I was facing when booking on time. She was very kind and made me feel extremely comfortable despite this being my first time booking a holiday over the phone. The service I received was second to none and I would highly recommend.
Highly recommend Travel Solutions
Was able to book the exact trip I wanted (not available through other sources) without any issues. Agent Michelle was extremely helpful. The process was straightforward, everything was explained and completed without any hassle. I was delighted with the process and the service and will use again in the future.
Excellent customer service from…
Excellent customer service from Valerie, very helpful, thanks
Anne
Daniel (a fellow Lancastrian!) was very helpful in booking our holiday to Crete, despite the system going down, he got back to us as soon as it was up and running and talked us through the whole booking system. Thanks for your patience and assistance.
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