Please be mindful that at the top of the website is says "Gatwick Hotels with Parking" in big bold letters but there are tabs underneath that take you directly to the hotel only option. Realised immed... Ver más
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Consulta las opiniones de los clientes
We’ve used Travel Supermarket a few times now to compare prices when searching for a holiday and have always found them really helpful. Super easy, all companies shown have been relevant and in our pr... Ver más
La empresa ha respondido
I have never used site, however, following TV advert, I thought why not. However, not able to book any cruises which include children. I have subsequently learnt research and book early where childre... Ver más
Just booked a last minute trip away with the family, easy comparison saved £120 on the same holiday booking with Love Holidays. Not aware of a site that does a full comparison of everything including... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
TravelSupermarket is the one-stop shop for all your travel needs. Compare package holidays between all the leading travel brands for all the top holiday destinations. Looking for car hire? Compare your car hire at TravelSupermarket, too. And don't forget those travel extras like airport parking and travel insurance... Backed by our expert knowledge, help and inspiration, we've got everything you need to go on your merry travels, all in one place.
Información de contacto
Ice Travel Group, 19 – 20 Park Row House, Park Row, LS1 5JF, Leeds , Reino Unido
- customerservices@icetravelgroup.com
- travelsupermarket.com
3,6
Medio
235 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Misleading Website
Please be mindful that at the top of the website is says "Gatwick Hotels with Parking" in big bold letters but there are tabs underneath that take you directly to the hotel only option. Realised immediately after booking but it cannot be cancelled. I dont want others to make this very costly mistake. I feel there should be a cool off period of a couple of hours that can be used if there is a genuine mistake based on a misleading website. Costumer services unable to help me other than offering expensive parking options to add on.
1 de diciembre de 2025
Opinión espontánea
Well went to site to get few quotes but…
Well went to site to get few quotes but only gives me options to book with holiday extra - that is one of most expensive options out there for parking anyway ..it parades itself as travel supermarkets offering best deals but yet is really an additional holidays extras site .. very deceiving..
23 de julio de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Daiva
Thank you for taking the time to share your thoughts. I’m sorry you felt disappointed with your experience.
To clarify, Holiday Extras is currently our exclusive partner for airport parking, which is why you only see their options when you search on our site. We aim to make it quick and easy to book parking alongside other travel extras in one place, and we’ll review how we explain this to make sure it’s as clear as possible.
Your feedback helps us improve, and we really appreciate you letting us know.
Thanks
Lily
Respuesta de TravelSupermarket
Hi there
Thank you for the lovely review! We're so happy to hear we make planning holidays easier. Here’s to many more smooth trips ahead!
Thanks
Lily
I always start with Travelsupermarket
I always start comparing prices and services with Travelsupermarket. Easy to use and good prices.
11 de marzo de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Julie
Thank you for the wonderful review! We're thrilled to be your go-to place for comparing prices and services.
Thanks
Lily
Respuesta de TravelSupermarket
Hi Anthony
Thank you for your review! We're so pleased you found a great choice and good value, that’s exactly what we aim for. Hope to help you again soon!
Thanks
Lily
Happy with ease of using site
Happy with ease of using site. Easy to do. I wanted to see Travelninsurance and got quotes within minutes. Not decided on what company I would use.
26 de febrero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Patricia
Thank you so much for the 5-star review! We're delighted you found the site easy to use and could get travel insurance quotes so quickly. Take your time deciding, we’re here whenever you’re ready to book!
Thanks
Lily
I used travel supermarket which I found…
I used travel supermarket which I found more expensive than others that I’ve found plus travel supermarket are more complicated to use than others
20 de febrero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Tim
Thank you for sharing your feedback. We’re always working to make our platform clearer, faster, and more competitive. We’d love to win you over on your next search, please email customerservice@icetravelgroup.com and we would be happy to help!
Thanks
Lily
IM sorry to say that the holidays you…
IM sorry to say that the holidays you showed were not what I was looking for, I was looking for holidays in the Uk and not abroad
11 de febrero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Edna
Thank you for your feedback. We're sorry to hear that our holiday selection didn’t match what you were looking for. We'd love to help you find the perfect getaway. If you need any assistance, please feel free to reach out to us at customerservice@icetravelgroup.com
Thanks
Lily
Easy to use Web site
Easy to use Web site, Good choice of Holidays, Resonable price.
10 de febrero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Tom
Thank you for your great review! We're glad you found our website easy to use and enjoyed our holiday deals. If there's anything we can do to make your experience even better, we'd love to hear your thoughts.
Thanks
Lily
Found it easy to use thankyou
9 de febrero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Anne
Thank you for your review! We're glad you found it easy to use.
Thanks
Lily
Great web site
Great web site. Easy to use and navigate. Real bargains.
17 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Pamela
Thank you for your fantastic review! 😊 We're thrilled to hear that you found our website easy to use and discovered some great bargains. Your feedback means a lot to us! If you ever need anything, we're here to help. Happy travels!
Thanks
Lily
good range covered but not cheapest
good range of travel insurance quotes provided and form filling easy to do. Only downside is I found a cheaper quote for the same product on another comparison site.
28 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi John
Thank you for your feedback! We're glad to hear that you found our range of travel insurance quotes helpful and the form easy to complete. We appreciate your insight and will continue working to provide the best deals possible. If there's anything else we can do to improve your experience, please let us know! Safe travels!
Thanks
Lily
Excellent service
Excellent service. All very easy to do. Thank you.
28 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Pauline
Thank you for your wonderful review! 😊 We're so glad you found our service easy to use. If you ever need anything, we're always here to help. Happy travels!
Thanks
Lily
Good site can compare everything quick…
Good site can compare everything quick and easy
21 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Michael
Thank you for your review! We're glad you found our site quick and easy to use for comparisons. If there's anything else we can do to enhance your experience, let us know—we appreciate your support!
Thanks
Lily
Decent website and easy to navigate,
Decent website and easy to navigate,! Content also up to date and relevant.
12 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Gus
Thank you for your 5-star review! We're thrilled to hear that you found our website easy to navigate and the content relevant and up to date. We appreciate your support and look forward to continuing to provide a great experience for you!
Thanks
Lily
Couldn't find the destination that I…
Couldn't find the destination that I wanted. Poor website.
10 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Theresa
We're sorry to hear that you couldn't find the destination you were looking for. We would love to know more about what was missing so we can improve. Please feel free to share more details at customerservice@icetravelgroup.com, and we'll do our best to help!
Thanks
Lily
No prices and descriptions are relevant…
No prices and descriptions are relevant to what they are showing on the site. The put the 3rd party companies for a cost, but description, photos are misleading
10 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
We're sorry to hear about your experience. We strive to provide accurate and relevant information, and we take your feedback seriously. If you could share more details about the issues you encountered at customerservice@icetravelgroup.com, we'd love the opportunity to investigate and improve.
Thanks
Lily
There was nothing that took our fancy…
There was nothing that took our fancy just now.
3 de enero de 2025
Opinión espontánea
Respuesta de TravelSupermarket
Hi Dave
Thank you for your review. We’re sorry to hear that you didn’t find anything that caught your interest.
If there’s something specific you were hoping to see, we’d love to help you find it by contacting us on customerservice@icetravelgroup.com
Thanks
Lily
Apart from visiting your website
Apart from visiting your website, I have absolutely no transactions with yourselves, so it is pointless asking for my feedback.
If you persist in demanding reviews all I'll be able to offer is negative comments. It's up to you now.
30 de diciembre de 2024
Opinión espontánea
Do Not Use
Keep clear at all costs. If there is any problem it is impossible to contact them. There is no phone number anywhere for you to speak to anybody. There is only a customer service email given out. Do not bother trying that - emails are just ignored.
In booking a hotel and parking car package their system at some point altered the date of stay for us. When we picked this up we contacted the hotel who said there would be no problem in changing the date but get Travel Supermarket to do it as they insisted all alterations had to be done by them. Should therefore be easy but we were totally blanked. Three email messages just ignored. They have taken their cut of the booking and as far as you are concerned they have no interest in any contact with you. Be warned - expect no help at all.
10 de diciembre de 2024
Opinión espontánea
Respuesta de TravelSupermarket
Hi Martin
I am really sorry about your experience with the airport hotel and parking booking you made via our site and the delay in us coming back to you.
As we are a price comparison website, we don't hold any booking information or payment details to issue the refund as you requested. This is why we directed you to our partner in order to resolve this.
If you need any further help, please feel free to contact us again and I will look out for your email.
Thanks
Lily
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