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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID THIS COMPANY WITHOUT ANY DOUBT THERE AFTER SALES IS HORRENDOUS THERE JUST MESS YOU ABOUT, TAKE DAYS N DAYS ANSWERING EMAILS THEN WHEN THERE DO THERE CONTRADICT THEMSELVES SO SO UNHE... Ver más

Valorada con 5 estrellas sobre 5

Went to a local pram shop to try a bunch out and came away knowing what we wanted but that it would be a 6 week order. Did some research at home and ended up ordering through here very late on a Tuesd... Ver más

Valorada con 5 estrellas sobre 5

Hi There, I bought an Uppababy Vista with Mesa car seat and stand for the car. I bought from Trendybaby because it was significantly cheaper than Ireland. Everything arrived in good time and in p... Ver más

Valorada con 5 estrellas sobre 5

Over the moon with my order. £119 cheaper than anywhere else ordered Friday 25/3/22 pram arrived Tuesday 29/3/22. I was worried after seeing some reviews about not getting emails and not happy with se... Ver más

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3,0

Medio

TrustScore: 3 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(210)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Bought a car seat from here as it was cheaper than the Cosatto website with free delivery. Delivery was super fast and updates were great. Would definitely recommend 👍

28 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Oyster 3 travel system…

We ordered an Oyster 3 travel system from this company and it turned up in poor condition. Obviously this isn't directly Trendy baby's fault but they handled my complaint very poorly. Several emails were exchanged and Trendy baby downplayed the damage and told me it was a good price so I should be happy. The owner Duncan Zanker called me on the telephone and his opening line was "bossman here". Eventually I was sent replacement parts but they also arrived damaged, after a month wait. I should've been offered an entire replacement according to the sales of goods act 2015.
Now I will have to escalate this to the ombudsman to resolve this issue.

Response

Trendybaby are very well versed in deception and their reply is demonstrative to this, not to mention very late! Any problems with the order and they will instantly pass you off to the manufacturer, causing an unnecessary delay. They don't care for consumer law so you will have to get an ombudsman involved if your item arrives and you are unsatisfied with it. Not ideal when you are expecting a baby and trying to make plans. I will never do business with Trendybaby again.

12 de junio de 2024
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

Hi,
We did make several attempts to get this resolved however after this you were still not happy with the quality of the pram this was the first time we have had multiple issues with the patch that we brought in. Under the consumer rights act 2015 we have the option to get it back and refund since you were unhappy with the manufacturing marks but you didn't want that to happen. So we did try to get this resolved.

Valorada con 5 estrellas sobre 5

Bought my first pram!…

Bought my first pram for my first born son from here and honestly couldn’t have had made a better decision! I am so so happy with the pram I choose and it came next day and was shipped out an hour after I had ordered it. An amazing sight for buying prams will definitely recommend to everyone

7 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The most loyal company I have went with…

The most loyal company I have went with I’m pregnant with my first child ordered a full travel system today for £989. Received a phone call right away as the travel system I ordered would be going on sale so I was refunded £90 into my account the honesty! There still is decent loyal people existing in this world such a nice thing to even do when they didn’t have too 100% recommend

22 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of time Do not recommend

I have ordered a baby crib showing next day delivery item
In stock but after one week still no news of my order I contacted them and they refunded me saying item was not in stock last one was damage which I believe is fake as they could at least contact me and ask me If I want an alternative colour for example which they have in stock. I do not recommend baby is due soon and I waste one week and have to reorder from somewhere else very unhappy time waster!

22 de mayo de 2024
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

Hi,
We are sorry you were not happy with your experience, there was no other options at the same price therefore we had to refund.

Valorada con 5 estrellas sobre 5

5 star customer service!

I accidentally purchased the wrong travel system and Alex helped me to get the refund straight away. The waiting time was up to 7 days but I received the money after 2 days. Alex also helped me and my partner to pick the right travel system for us. We went for the Peg Perego travel system, a well know high quality Italian brand. We’ve been offered a zoom call to see how the travel system looks like. We bought it the same day and received the items the next day. I wasn’t sure about the website as the prices looked too good to be true and the next day delivery, I wasn’t sure about that as well but I am glad I gave it a go. I couldn’t recommend it more. Thanks to Alex we found a perfect travel system for our little boy.

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish.

Excellent service from start to finish. Product was as described. Excellent value for money.
Customer service i received was impressive.
I received an email before they sent my delivery to confirm it was the correct address as I was using my work address. I also received a phone call from Alex after my delivery had arrived to confirm I had received both packages. I will definitely be ordering more baby products again.

26 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous Travel System

Recieved my Mamas and Papas xt3 flip travel system today with all the accessories at a bargain price, was beautifully packaged and arrived within the time frame advised, excellent communication from trendy baby with quick replies to any of my questions, was my first time ordering from here and was very happy with what i recieved, look forward to ordering from trendy baby in the future, thank you.

27 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not receiving the parcel and getting nothing

Imagine being pregnant and getting ready for your little one’s arrival a lot of you will know it’s very expensive. I ordered an 8 piece set from trendy baby and was super excited to get everything sorted and I had spend just over 3 weeks wage on the set. Dpd then delivered the parcel but left it outside open -we didn’t get to have any of our parcels because they weren’t there. Trendy baby then said that they weren’t allowed to leave it in a safe place it had to be signed for. The driver has been back to ask for us to sign and we said no so he has asked to sign for the missing parcels then added delivered after. If you are a mum you will understand how expensive having a baby and I can’t afford to buy another one so now me and my baby will have to suffer because apparently what the dpd driver has done is okay and the “case is closed” I’m writing this as I don’t want any other mothers or fathers to go through the stress and worry I am having about not being able to afford something i needed for my baby. I’m appalled, deviated and heartbroken. Don’t make the same mistake.

21 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience with Trendy Baby

Amazing experience with Trendy Baby. Found a much needed rotating all ages car seat at a bargain price that arrived about 36 hours after ordering. And with no postage fees! I wasn't sure at first as the website seems a little low tech but highly recommend their service!

6 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pram…

Ordered my grandchilds pram from here Friday evening and it's just arrived, I couldn't be any happier, amazing service, replied to messages straight away. Thankyou so much I highly recommend buying from here!!

23 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

i purchased a cosatto woosh 3 including…

i purchased a cosatto woosh 3 including a footmuff, it was super affordable considering you have to buy the footmuff separately from the cosatto website. i didn’t notice the mixed reviews until after i purchased the buggy however it came within days. staff were very quick to reply to my emails & they were so helpful! i would recommend trendybaby to my friends & family.

13 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a Vennicci travel set which was…

Ordered a Vennicci travel set which was a lot cheaper on this site than anywhere else. I was a little apprehensive ordering after reading some of the negative reviews but decided to take the chance and I am so glad I did! Communication via email was quick and answered all my questions and delivery was fast and easy. Ordered on 29th December and received on 3rd January so I’m well impressed with delivery particularly taking new year into account! Pram arrived in 3 boxes and is absolutely beautiful, very easy to assemble. I am absolutely over the moon with this purchase and would recommend trendy baby, thank you!

3 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’ve ordered something for my daughters…

I’ve ordered something for my daughters birthday, however not longer need it as someone’s brought something similar. Trying to get a refund and have emailed them to not depatch it the following day so plenty of notice! However they don’t reply to me emails which I’ve done several times now, and everytime I’ve tried to call them it says ‘user busy’. I’m worried I’m not going to get a response nor my money back! Has this happened to anyone else?

28 de diciembre de 2023
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

Hi Harriet, Unfortunately at that time we were off due to christmas and new year as we are a family run business this is the only time of year we can take off. At the time of your order we did have a banner on every page that stated we would not be back in until the 3rd January. Once we came back this was refunded promptly.
Regards
Trendybaby

Valorada con 5 estrellas sobre 5

Great customer service

The best price on the market for stroller I wanted. Very good customer service responding to my queries within less than 24hrs. Delivery within 10 days as advertised on the website.
Definitely recommend

9 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!…

Was a little bit sceptical on order after reading mixed reviews but I am truly over the moon with my purchase it is absolutely stunning and such an amazing deal we saved £300 on this travel system other places are selling it for much more money so we have got an absolute bargain! Will definitely order again in future ordered on Sunday and received Tuesday morning with dpd. Excellent service!

21 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a Mamas and Papas bundle with…

I ordered a Mamas and Papas bundle with car chair and iso fix, i was worried after reading some of the reviews but after 16 days of ordering I received the bundle and i can honestly say i am really pleased with it. There was a slight delay due to car chair not being in stock but when i emailed they responded straight away. My husband calls our pram the Ferrari of prams haha The price was amazing value for money.

16 de noviembre de 2023
Opinión espontánea

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