Excellent Technician attended. Very pleasant but very professional and thorough with clear information for us. Highly recommended

I can’t believe how easy it all was - after I got the hang of working the portal- so thank you to staff for their help

Speed of claim from start to finish

Trinity Claims made the whole process of claiming so easy and quick. Highly recommend them!

They were very polite and helpful. Did a great job of cleaning everything up. Nothing was missed out when looking at the damage done.

This was a trouble free, easy way to claim. Thank you

We had to call on our insurers because we found we had a leak in the water pipe under our drive. Their response was very quick, and they appointed a contractor the same day. The contractor came out quickly, assessed the job and made arrangements to come and fix the leak on a Monday. Unfortunately on the previous Thursday we lost all pressure in the house, meaning we had no services. We advised Trinity and the same day they advised that we could move into a hotel, and asked us to obtain a quote. All so far was excellent service. We sent the quote on the Thursday, and heard nothing. On Friday we were asked to send the quote in writing, which we did - and heard nothing from them. We tried to ring them but gave up after 18 minutes. A manager at the contractor rang them on our behalf and got through after 20 minutes, spoke to a Team Leader and asked them to call us. We heard nothing. We took it upon ourselves to move into a hotel at this stage as we had no hot water, no showers, no toilets, etc. We messaged them again on Saturday, and heard nothing. Sunday also passed by with no communication from them. On Monday we received a message thanking us for the quote which had been forwarded for approval. That same day the contractors (Smart Drain UK) arrived and installed a temporary water supply for us, so we were able to move back home. No approval for the quote was received on Monday, Tuesday or Wednesday. At this stage I submitted our hotel costs to them anyway, and the next day, we were advised that our costs had been approved! We received the funds a few days later. So Trinity got the essentials right, but the lack of communication caused us a lot of stress and anxiety. It seemed so unnecessary because otherwise the systems seem to be in place. And the contractors were brilliant.

Everything was very straightforward and easy to deal with without any issues once assessed service was quick and claim sorted

Quick and easy contact, with helpful staff and excellent surveyor.
Highly recommend

Speedy attendance to survey the problem and a fair outcome I think with the settlement figure. I only hope that after many years of no claims that my premium next year will not be badly affected.

Really good experience. Lee and Paul were really thorough and explained things well. Makes a stressful process that little bit easier when you have workmen like Lee and Paul!

Claim dealt with promptly and efficiently. All customer interface helpful and clear.

I was impressed with how easy the process was. I was worried that I would receive a low offer for my car but they offered more than I was expecting. Very pleased with Dan MacCourt who was friendly and humorous.

Trinity Claims were very fair in handling our claim. I have only marked them down slightly due to problems I personally had with understanding the claims ‘portal’ and ‘dashboard’

Overcame slight delay in connection to validation, then, moved on swiftly.

Awful company, no communication, claim been going on for 12 months still not resolved

It was so fast and easy

Really good experience with my 1st claim, wasn’t sure what to expect but the service and the speed of the response far exceeded any expectations, all resolved in less than 3 working days. Will definitely recommend

Really pleased with the way the claim was handled and I like the message service used to communicate progress. I also contacted the jewellery company to ask a question and they were really helpful too.

Home Emergency was great as they came out within 3 hours. It was easy to contact staff and I got regular updates. Over all claim was done in 4 weeks.