I ordered 2 knee sleeves that never arrived. I contacted customer support 3 times without any reply! In the end I had to go through my bank to get my money back. Terrible customer service!
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Consulta las opiniones de los clientes
I like the quality but I’m small and they are too long therefore the top of the sock digs into my leg just below the knee making them tight. I don’t wear loose trousers so the ridge shows under leggin... Ver más
I have been wearing True Compress socks for over 4 weeks now I can honestly say the swelling in my legs has gone, also my varicose veins are reduced greatly. The socks are well made comfortable t... Ver más
Firstly, the product is excellent and does exactly as I’d hoped it would. Sometime after continuous wear, a small hole appeared in one sock. Not only was the sock replaced immediately, a complete p... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to True Compress – where compression socks are redefined. Our mission at True Compress is simple: to provide you with compression socks that go beyond the ordinary, offering unmatched comfort, support, and style. With True Compress, you can trust that you're getting top-quality compression wear that's backed by a commitment to excellence. Join the True Compress community today and discover why we're not your basic compression socks.
Información de contacto
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, Reino Unido
- support@true-compress.com
- true-compress.com
3,4
Medio
49 opiniones
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Happy once I received the right order
I ordered a CREAM pair of socks, but received a Black pair. I emailed true compress asking for them to allow me to return the black socks I haven’t even opened, to then FINALLY get a response 4 days later. saying ‘we are unable to send a replacement at this time’ 🤷♀️ so as a sign of goodwill we will offer you a 20% refund & free postage IF you order another pair! What the ****!!!! So you won’t either send me the correct colour I’ve ordered or refund me my FULL £26?!!! They have cream in stock on line (ivory calm) but can’t send me a pair that I actually ordered in the first place???
UPDATE: After some seemingly miss communication I have received my original order, & thankfully just in time for my surgery. Beware though these socks are delivered from China (not the uk) so will take a week or 2 to arrive. However now I am recovering & wearing my socks I am very pleased with them as they are quite comfortable & far better than the open toed compression socks the hospital gave me. If I order any more I will go up a size again (wide calf) as the regular calf are a little tight even though they are supposed to fit my calf size.
9 de mayo de 2025
Opinión espontánea
Respuesta de True Compress
We’re really sorry for the mix-up with your order and any frustration it caused. We’ve already reached out to you directly via email with a proposed solution, and we're happy to confirm that the correct pair (Ivory Calm) has been dispatched.
We aim to provide the best possible experience and appreciate your patience as we work to resolve the situation. If you have any further questions or concerns, feel free to reach out to us through support@true-compress.com —we’re here to help!
Thank you for your understanding.
Respuesta de True Compress
Totally understand your frustration. While delays can sometimes happen unexpectedly, we’ve got you covered. Just reach out to us directly, and if it’s lost, we’ll either reship your order or issue a refund—whichever you prefer 💛
Comfortable and easy to put on and take…
Comfortable and easy to put on and take off. Good colour combinations.
31 de marzo de 2025
Opinión espontánea
Respuesta de True Compress
Thank you so much for your kind words and for sharing your experience! 🙌 Your support means the world, and we're thrilled you're loving the socks overall. ❤️
I have sent messages through your…
I have sent messages through your platform and emails but to no avail …. I ordered 2 packs of socks with socks free but have only received 1 pack with half and plus socks missing …. Very poor customer service as no one seems to want to respond !
25 de marzo de 2025
Opinión espontánea
Respuesta de True Compress
Dear Ruth,
My heart just dropped reading your review!
We want nothing more than for our customers to have a great experience with our socks, and reading your review really makes me sad. It sounds like you’ve had a frustrating experience, and that’s the last thing we want for anyone.
However, we have contacted and answered 5 mail which don't appear to arrive on your side. Would it be possible to check the spam folder?
Hopefully we can reach out a proper solution.
We look forward to hearing from you!
Quinten
Founder of True Compress
I will not be using this company ever…
I will not be using this company ever again. Waited nearly 2 weeks for them to be delivered, only to receive the wrong ones.
On the website they claim that their shipping is C02 neutral and therefore will take longer. But to offset that, they won't charge shipping costs. They still charged £5.99 shipping costs.
I have emailed them about my concerns, but received no response whatsoever.
Complete con as far as I'm concerned.
18 de febrero de 2025
Opinión espontánea
Respuesta de True Compress
Hello Neeltje,
My heart just dropped reading your review!
We want nothing more than for our customers to have a great experience with our socks, and reading your review really makes me sad. It sounds like you’ve had a frustrating experience, and that’s the last thing we want for anyone.
We’ve poured our hearts and souls into perfecting our compression socks to provide the best balance of comfort and support, and while we’ve received many positive reviews, we understand that individual experiences may vary.
I’m really sorry that your experience hasn’t been what we hoped for, we’ve reached out personally to work on a proper solution for you.
We look forward to hearing from you!
Quinten
Founder of True Compress
I ordered medium wide size and received…
I ordered medium wide size and received them but they are too small I tried to contact the company but no response , I need large wide size .
20 de diciembre de 2024
Opinión espontánea
Respuesta de True Compress
Hello Mike,
I’m really sorry to hear that you’ve had this experience with your order. It sounds frustrating, and that’s definitely not how we want things to go.
We take great pride in our compression socks, and we’ve worked hard to create a product that provides comfort and support for everyone. That said, I understand how important it is to get the right fit, and I’m sorry the size didn’t work out for you.
I also noticed that you’ve had trouble getting in touch with us, which we sincerely apologize for. We always aim to provide great customer service, and it sounds like we missed the mark this time. We've personally reached out to you and are committed to helping you get the correct size, a large wide, as soon as possible.
We hope to resolve this quickly and ensure you're happy with your purchase!
Quinten
Founder of True Compress
Quality product and good customer service too.
I bought a second set of three socks as I found them so comfortable. I accidentally over ordered and emailed the company who corrected my order immediately. Good quality product and excellent customer service too.
10 de febrero de 2025
Opinión espontánea
Respuesta de True Compress
Thanks so much for the kind words! 😊 We're really happy to hear you’re loving the socks and that our team could help out quickly 💪🧦 Appreciate the support!
No sign of socks arriving
Sadly unable to review the socks yet as I haven’t received them after 2 weeks so rating based on service only. Not the cheapest socks so I would have expected them to be here by now.
8 de febrero de 2025
Opinión espontánea
Respuesta de True Compress
Hello Tracey,
My heart just dropped reading your review!
We want nothing more than for our customers to have a great experience with our socks and reading your review really makes me sad, it sounds like you've had an unpleasant experience.
We’ve poured our hearts and souls into perfecting our compression socks to provide the perfect balance of comfort and support, and while we’ve received many positive reviews, we understand that individual experiences may vary.
I am sorry your experience has been as it was and if there is anything we can do to make this better, we've contacted you personally to find a proper solution for you!
We are looking forward to hearing from you to see where and how we can assist!
Quinten
Founder of True Compress
The best of the best
Very good socks when I need to sit for a longer time (working or during wine tastings). You really feel the difference in your legs. They are more relaxed. Received great advice from the owner via support as well. Very happy customer overhere ! Cheers
3 de enero de 2025
Opinión espontánea
Respuesta de True Compress
Hi Luc,
Thank you so much for your fantastic review! As a fellow wine enthusiast, I’m thrilled to hear that our socks help you enjoy those wine tastings a bit longer.
Kind regards,
Quinten
They sent me the wrong pack of socks…
They sent me the wrong pack of socks (wrong colours) - have emailed their customer service twice to see if I can return/get a replacement with no response. Socks work well but I don't want 3 x black pairs.
13 de octubre de 2024
Opinión espontánea
Respuesta de True Compress
So sorry to hear you received the wrong colors — and even more sorry that you haven’t heard back from us 😔 That’s definitely not the experience we want for you.
We’re really glad the socks are working well, but we totally get that you didn’t order 3x black pairs. Our team has recently expanded and is catching up on messages — but we’d love to fix this for you ASAP 🙏
Great product and great service 👍🏻
Great product and great service 👍🏻
1 de noviembre de 2024
Opinión espontánea
Respuesta de True Compress
Thanks a ton! 🙌 We’re so glad you’re happy with both the product and the service 😊🧦 Appreciate the support! 💙
Absolutely brilliant
Absolutely brilliant, so comfortable, just the job
16 de septiembre de 2024
Opinión espontánea
Respuesta de True Compress
Thanks for the great feedback! 😊 We're thrilled to hear they’re comfortable and just what you needed! 👏
Compression socks
Unfortunately not for me These were supposed to be easy to put on prehaps so if you are younger but I am 83 with arthritis in my knees and shoulders with not much strength in my arms really struggled to put them on but we're impossible to get off and had to cut them to get them off so have 2pairs I would like to return please advise if I can Would only buy from you again if you did some with zipps in the future
1 de octubre de 2024
Opinión espontánea
Respuesta de True Compress
Thanks for your feedback!
We have contacted you through e-mail to find a proper solution for you!
Kind regards,
True Compress Team
The socks are comfortable
The socks are comfortable. I particularly like the coloured heels so that I can see that they are on right. And I like the comfort underfoot.
16 de septiembre de 2024
Opinión espontánea
Respuesta de True Compress
Thank you for your feedback! We're glad to hear you find the socks comfortable and appreciate the design details like the colored heels for proper alignment and the added comfort underfoot. Your satisfaction means a lot to us!
Well made socks
Well made socks. Provide compression that really works. Unlike previous compression socks that I have tried, these actually feel like they are making a difference. Plus they are relatively easy to put on and take off.
11 de septiembre de 2024
Opinión espontánea
Respuesta de True Compress
Thank you for your review! We're delighted that you're enjoying the compression and quality of our socks. It's great to hear they're both effective and easy to use. We appreciate your feedback and hope to hear from you again soon! 🧦
The service was prompt and complete
The service was prompt and complete. The goods are excellent, exactly what was expected. Very good fit.
3 de septiembre de 2024
Opinión espontánea
Respuesta de True Compress
Thank you so much for your positive feedback! We're thrilled to hear that you were happy with our prompt service and that the goods met your expectations. We look forward to hearing you again!
Arrived on time
Arrived on time, comfortable and does what is says as advertised - a tad of a struggle to get on and of though
19 de junio de 2024
Respuesta de True Compress
Thanks for sharing! Glad they arrived on time and are comfy. As you know, compression socks need to be a tad firm and tights to do the job right. If you need any tips or have more feedback, just give us a shout! 😊🧦
The socks are as good as they say.
The socks were exactly as described. Good fit and now wear daily.
19 de junio de 2024
Respuesta de True Compress
Glad to hear the socks are spot-on for you! Perfect fit and daily wear—sounds like a win! If you need more of the same or anything else, we're here for you! 🧦😊
Respuesta de True Compress
Thanks a bunch for the kind words! We're thrilled you're happy with our website, prices, quality, and delivery. If there's anything else you need, just give us a shout! 🌟
Really hard wearing socks
Really hard wearing socks, washes well.
Find them hard to put on with Arthritis in hands.
12 de marzo de 2024
Respuesta de True Compress
Appreciate your input! Awesome to know our socks are durable and wash-friendly. Sorry to hear about the struggle with arthritis. We'll keep that in mind for future improvements. If you need anything else, just give us a shout! 🧦🚿
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