Very proffessional job, garden looks superb now

Ben and Zee did a fantastic job fitting our artificial grass and we’re very professional in their work would definitely recommend Truelawn

The team arrived on time. They done a realy good job. They didn't even stop for a tea break they kept going and got the job finished. Everything was left tidy. All In all a wonderful job.
The grass looks lovely.

Brilliant and efficient team.

Excellent experience with Trulawn from start to finish.

I was very happy dealing with Charles regarding the different options on offer and an excellent price that followed. On the day your guys arrived early and quickly got to work. Well before the skip arrived. They were courteous and diligent about their work. When they had finished they left the garden walkways and parking bays absolutely spotless.
Would highly recommend

Very friendly and efficient, from sales to installation. The lawn looks amazing. Would highly recommend.

Great team who were super professional and delivered a great job. Looks wonderful

Brian Mark and David have just laid our artificial lawn, which looks wonderful.These three gentlemen arrived on time,did an excellent job, quickly and efficiently and we are absolutely thrilled with the result.
They were polite and courteous and a joy to have in our home,they answered all the questions I asked and cleaned up everywhere after they were finished fantastic job would recommend this company to everyone.Many Thanks Keith Foster.

Brian Mark and David
A big thank you to these three gentleman they were the most delightful workmen that I have had in my home they were professional tidy and so helpful they arrived on time didn’t waste any time answered all my questions cleaned up after themselves they made sure that I was happy with the job that they had done before they would leave and that says something these days I would highly recommend Trulawn but especially these 3 lads. Bernie

Guy who done the work were fantastic. Worked hard and completed the lawn perfectly

Tassaddaf Zia and his team did a brilliant job in two days transforming our lawn into a dream playground for two frenchie brothers , turned up on time , courteous, pride in their work (all 6 of them) ! Finished result is stunning , check these guys out for a professional job !!! Mike & Zoë

Wow - And just like that I have a new lawn. A massive thanks to Tom, Tyler & Mason for a first-class, utterly professional job. I cannot fault the entire team from start to finish, including the office team, surveyor and the skilled team on the ground. Highly recommend.

Excellent level of service all round. A high quality installation with a high quality product, delivered on time and to specification by an experienced team of installers. Would highly recommend.

From the first enquiry to job being completed this company have been professional and helpful.
The lads that did the job were a great set of lads. Professional, friendly and left no mess at the end.
Would definitely recommend them, and if we moved Would definitely use them again.

I went with Trulawn as they are one of the larger installers in the UK and seemed to supply and install the grass.
I will start with the positives.
Competitive quote received quickly
Friendly and very quick installation team
Now the issues:

All in all I have ended up with a patchwork astro with unnecessary joins, installed by a team that used pacing instead of a tape measure. Then a sales person who gives completely contradictory information. The best saving grace my garden has CCTV and a clear sign saying 24 hour recording in operation so you would expect the highest professionalism and honesty. The original sales appointment about the joins the path and how zeolite works, and subsequent review after the installation which contradicted a lot of what was originally agreed, as well as all the installation, including the pacing, the realisation they were meant to remeasure, is all documented. This looks like it will end up with solicitors, the good thing is I paid on a credit card so have protection and have undeniable evidence. I am going to try a formal complaints procedure, in the first instance they just sent the original sales person back out to say nothing was a problem.

1. My ordered grass was unavailable, so I had to choose an alternative just weeks before installation.
2. The sub-base installation was fine, but the grass installation was a disaster. My garden is 11.8m wide, yet the installers never used a tape measure, relying on pacing instead. As a result, one section came up 3cm short, forcing a visible join that better planning could have avoided or at least placed more discreetly.
3. The sales rep assured me there would be only two joins, and his plans reflected that, but the final installation had three.
4. We discussed two layout options: one keeping a slab path, and one removing it. I confirmed via email that the quote accounted for the path removal, yet during installation, it was clear they hadn’t measured properly. This led to a patchwork of poorly joined sections, including horizontal joins that look like a complete bodge job.
5. The installers ignored instructions to remeasure, which they later admitted. They left early on the first day—five minutes of measuring could have prevented the mess.
6. When the sales rep returned, he said the joins would be invisible in three weeks, yet refused to put that in writing. Their terms conveniently state they don’t guarantee invisible joins, contradicting what he told me.
7. The Zeolite issue—sold to me as a product to combat dog urine smells—was also mishandled. I was told it would be brushed into the grass, but they only applied it to the sub-base, contradicting Trulawn’s own guidance and images of their zeolite installs. When I questioned this, the sales rep dismissed my concerns, claiming I “misheard.”
8. After my complaint, the sales rep denied any issues, claimed I was lucky they even had enough grass for the patched in a section (despite our prior agreement), and insisted three joins were unavoidable, though that wasn’t in his plans but at least couldn’t argue the strip shouldn’t have been in the most visible area. Other installers reviewed the work and confirmed it was poorly planned with unnecessary joins and that it is nonsense about zeolite not going on top of the grass.
All of the above is captured and I hope gets resolved before it ends up in a full legal argument but there is very clear misrepresentation and a lack of care and professionalism in the installation. A company that doesn’t use a tape measure is clearly not to standard.

Really happy with lawn and service. Team turned up bright and early, friendly, professional and tidy. They worked really hard and did a great job.

great job, helpful ,polite staff. lawn looks fantastic

Very helpful team and Charles was a great help

Everything from start to finish was great! Great service, great on communication and great on final results! Thank you ☺️