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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I like the fast and free shipping of Tryano, but there is two comments: - The store could have more variety of brands. - I ordered Some products which are listed available online but actually out... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for aro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible... Ver más

Valorada con 5 estrellas sobre 5

Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quali... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda departamental

Información proporcionada por diversas fuentes externas

Tryano is a concept department store offering exceptional experiences through a carefully curated edit of international and regional luxury, fashion, and beauty brands. Tryano invites its guests to explore thousands of innovative products across the beauty, handbags, shoes, jewelry, women's and men's ready-to-wear and children’s apparel categories. Anchoring Yas Mall in Abu Dhabi and available online, Tryano offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

438 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(438)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I bought hibiscus Mahajad last week

I bought hibiscus Mahajad last week, and the guy gave me a fake one, only now that I’m home I open the box and see a complete different perfume from the one i bought before, it even have a Chinese letters on the bottom of the bottle, be aware of the scam and this won’t be like this I want my money back or they should send me a real perfume

15 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a problem about returning a gift

I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible. She solved my problem and it was amazing to deal with her.

8 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

First of all staff is careless I live…

First of all staff is careless I live in Dubai but because of 1 day staying in yas mall area I decided to do shopping. I have purchased Bobbi brown I have told to sale that I will buy highlighter she put in my bag pressed powder. And they have promotions if you purchase more than 100 dirham you can do free make up in any brand I have told I would like to do Dior brand casher informed me Dior staff will call me and no one contacted me I have left Abu Dhabi so I was not able to visit them for changing wrong item or for free make up session.
Even they were super quiet no customers at all.
I believe in Dubai customer services is very well.

24 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Hochnäsig und Unprofessionel

Leider herrscht auch hier das Motto, wer reich ist, muss auch so aussehen. Erstens sieht man niemanden seinen Lebensstandard an, zweitens; zählt ein Kunde der sich mal ab und zu was gutes gönnt weniger?? Diese hochnäsige Art mancher Verkäufer ist schrecklich. Sie vergessen scheinbar, dass sie nur die Verkäufer sind und ich das Geld dort lasse. Oder eben nicht….
Ich wurde von allen Seiten angesprochen und besprüht, ein paar Duftproben hab ich aber nicht bekommen. Trotz hoher Summe an der Kasse.

3 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I went for a shopping last night at Yas…

I went for a shopping last night at Yas mall Because its the last day of sale. I visited the shops Massimo Dutti and Hollister and eventually end up shoping of some accessories in Tryano but unfortunately I was very disappointed due to BAD Customer Service from an sales rep named Muwad- I’m not sure about his name but I asked his colleague and that was the name given.

I know working in the customer service industry is never easy but being rude and being racist to your clients is not acceptable either.

I asked Muwad politely if that specific area is included in the sale but to my surprise he rudely gave me a plain NO answer and turning his back on me.i dont want to look back to this kind of personality that i felt judge because maybe im not in the Suit and formal attire i was just wearing slides and t shirt which im very comfortable to wear to shop.I hope you can give him a lesson how to treat people in a nice ways no matter what they look like.

30 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never again!!!

First and last time ordering from Tryano!
I placed an order for an item which was showing available, and after few days and a few calls I got to know that the item is out of stock and won’t be delivered.
It’s unprofessional and unethical to (knowingly) charge people for a service you can’t offer.
Ps: We living n tech Era which gives you the opportunity to update your warehouse stocks instantly, but you apparently still using pen and paper!!!!

30 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing collection of luxury clothing

Amazing collection of luxury clothing - Loved the summer collection. And the promptness with which the shipping was handled is just Wow!

3 de marzo de 2021
Opinión espontánea
Logotipo de Tryano

Respuesta de Tryano

Hi Ashish

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 5 estrellas sobre 5

Everything was super spectacular.

Everything was super spectacular.
Excellent Guest services and delivery is super.

3 de marzo de 2021
Opinión espontánea
Logotipo de Tryano

Respuesta de Tryano

Hi Usman

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience! Bad customer support! Just ordered shoes they delivered the wrong size, turns out the size i ordered is no longer available. I called to return but sadly i cannot refund my money since it’s COD. They told me they will arrange for courier to get the item back and give me a voucher instead. 3 days later, still nobody called to get the shoes back. It’s my first and last time to view this site. So disappointing. I always order online and i have never experienced this from other stores.

3 de febrero de 2021
Opinión espontánea
Logotipo de Tryano

Respuesta de Tryano

Hi Jasmin

Thank you for taking the time to share your feedback.

We’re sorry we didn’t exceed your expectation on this occasion. We invite you to share with us your contact details and one of our customer care consultant will be in touch very shortly.

Kind regards,
The Tryano Team

Valorada con 1 estrellas sobre 5

Horrible customer service and support.

24 de diciembre de 2020
Opinión espontánea
Logotipo de Tryano

Respuesta de Tryano

Hi Fani,

Thank you for taking the time to share your feedback.

We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.

Kind regards,
Tryano

Valorada con 5 estrellas sobre 5

Always the best

Always the best, buy with peace of mind, the buying process is very easy and dealing with the customer service is great ..

22 de diciembre de 2020
Logotipo de Tryano

Respuesta de Tryano

Hi Khulood,

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 5 estrellas sobre 5

I had an great experience with tryano

I had an great experience with tryano

Many thanks

10 de diciembre de 2020
Logotipo de Tryano

Respuesta de Tryano

Hi Azeeza,

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 5 estrellas sobre 5

Very good packaging and quick delivery…

Very good packaging and quick delivery services

10 de diciembre de 2020
Logotipo de Tryano

Respuesta de Tryano

Hi Aysha,

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 4 estrellas sobre 5

لاني لا أجد من يستخدم العربيه الا…

لاني لا أجد من يستخدم العربيه الا القليل
والموقع كذلك

9 de diciembre de 2020
Logotipo de Tryano

Respuesta de Tryano

Hi Sumaya,

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery!

9 de diciembre de 2020
Logotipo de Tryano

Respuesta de Tryano

Hi MD,

Thank you for taking the time to share your feedback.

We are happy to hear that you enjoyed your recent shopping experience.

If you need anything in the future, please don’t hesitate to contact our Customer Care Team

Kind regards,
Tryano

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