I ordered two collars, then to be scammed into adding on an extra order on top. I emailed them and messaged them within 5 minutes only to be messaged back a couple hours later saying it is too late t... Ver más
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Consulta las opiniones de los clientes
I ordered from trypawlax.com expecting the “fast processing and shipping” they advertise. Instead I got the opposite. They give you basically 5 minutes to cancel before the order supposedly locks... Ver más
The business practices of this company are appalling. They use the 'add on' strategy on check out which doesn't allow you to cancel and deploy the '5 minute' window strategy to deny cancellations. It... Ver más
I just received my collars, I own miniature schnauzer his trainers call wild man. Today at agility he seemed to be able to walk by other dogs with just a look, was relatively calm in his crate & seeme... Ver más
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Calming products to reduce young dog anxiety
We were looking for calming products for our anxious rescue dog. Since getting his Pawlax purple scented collar and little blanket he is more relaxed and less anxious when in his basket. The sale transaction was faultless and timely
If they had a zero review that's what I…
If they had a zero review that's what I would give them. It took me 6 weeks to get them then they
don't work at all it's like I had never put it on my dog. Not even going to attempt to get a refund after reading all these reviews I know it's not going to happen so that was 28 bucks down the drain. Don't order these it's a scam!
Deceptive checkout
Deceptive checkout. I authorized an $18.90 charge via PayPal, received an email confirmation, and went on with my day. Later, I discovered the site had "updated" my order and sent a second email two minutes later, now charging me an additional $42.95. I asked the merchant to cancel the order, and they declined. I disputed the charge with PayPal, and they denied the claim. I'm going to see if I can get at least some of my money back through returning the product now that it finally arrived weeks after I was told they "couldn't cancel" because it had already shipped.
Poor Service
Poor poor poor they took money from my account without my consent
They advertise a collar for free then take £38 from my account !!!
I have tried emailing no reply
Waste of money
Waste of money, don’t do anything & they won’t return emails, 30 day money back guarantee is not warranted,
Calming collars
I had fantastic service and the collars arrived in the mail as promised.
My dog is very anxious and although he still is nervous he is calmer and he's only been wearing it for a week and s but.
I ordered 3 collars
I ordered 3 collars, only used two of them as they did NOT work...I have tried for OVER 3 months to get a refund - and all the conversations fall on deaf ears! There customer service has ALOT to be desired...be warned...CB
Purchase from Pawlax led to an…
Purchase from Pawlax led to an unauthorised subscription with Seminar Edge via our Visa card.
Sadly, Visa would not reimburse the monies stolen from our account. However, the bank did.
I advise to avoid Pawlax as they either have very poor security or perhaps are connected to Seminar Edge, or are also utilising unauthorised subscriptions.
My dog is much calmer with the collar
My dog is much calmer with the collar. On walks she doesn’t get as reactive to barking dogs, sometimes she just walks by. That never used to happen. I’m recommending this product to all my friends with anxious, reactive dogs.
Should have read these reviews first. Afraid to use it now.
I waited 3 weeks for these to come in the mail... I ordered the three pk one for my mom's anxious dog one for my brother's anxious dog and one for my dog.. this is the second time I got burned from ordering online on an ad. I don't think I will ever do this again. From reading these reviews having to return this product to china? This is my second time buying a product with the end result being horrible because there's no way you're going to return the product to China?? That's totally ridiculous. That's why it took so long in the first place. I've definitely learned my lesson now. And from reading these reviews I am afraid to use them I would be embarrassed to give this to my mother or my brother and have their dog get sick from it instead of help with the anxiety. There's 20 bucks down the toilet. Next time you read something and you think that's too good to be true believe in it.. I certainly will.. just skip over and keep on going.. don't waste your money on these..
I order 3 collars
I order 3 collars in February and still waiting for them to turn up its now April and still no answer where they are
Got the free collar and it actually did…
Got the free collar and it actually did help my dog with his anxiety!!
products works really well my puppy
products works really well my puppy max doesn't destroy my couch anymore thank you!!!!
I was a bit skeptical at first
I was a bit skeptical at first, but this pheromone collar really helped my dog. He seems much calmer, less anxious, and more relaxed overall. The change was noticeable after a few days. Easy to use and doesn’t bother him at all. Definitely recommend!
Does not work at all
Does not work at all. Impossible to return. Rip off!
Never received and no assistance
Ordered back in January for shipping to Australia. The tracking said they arrived in Sydney at the end of January. Have contacted them numerous times about never receiving the items (now they have a new email address) but no-one ever contacts you. If they can't supply I would like a refund.
Received my 3 collars today put them on…
Received my 3 collars today put them on my dogs and hopefully I will see a difference in my dogs
It’s a money grab operation.
Terrible customer service. If you are dissatisfied with the product, they want you to send it back to China, which will cost an arm and a leg just in postage. I went through several emails back-and-forth between the company and my request for a return authorization and prepaid label when they finally came back and said they will offer me a 25% refund with no return label and demanding I send it back to China.
Do not do business with this company.
Company lies and can't support their product
This company lies about where they are based. While it may not be a big deal to some, it renders their refund policy useless. Nowhere on their site do they state they are from China. When asked about the ridiculous amount of shipping time, I was the the promotion went so well, they sold out of their USA warehouse and had to use their China one.wgen I wanted to return the product, that did not help my dog, they told me it had to go back to China. That would cost me close to what I paid in the first place. For the record, my problem with buying things directly from China is all shipping related. My dog started panting heavily when I put the collar on and didn't stop until it was taken off. #pawlax couldn't even tell me if there were any specific instructions for use. I have all of this in email. #buyerbeware
Didn't receive but stated it was
Didn't receive but stated it was. Vendor said I have to contact the delivery service as it was out of their hands. Wanted a refund as I didn't receive product and vendor is responsible for making sure customer receives product. Worst customer service ever. Won't ever refer or use in the future.
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