First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... Ver más
La empresa ha respondido
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... Ver más
La empresa ha respondido
I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... Ver más
La empresa ha respondido
4,3
Excelente
594 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Jodi fixed me up she was absolutely…
Jodi fixed me up she was absolutely amazing customer service. I appreciate how fast and precise she was with the help. I love this company's products a d their customer service.
5 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Tracy,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jodi provided such amazing customer service and was able to assist you quickly and precisely.
Your kind words truly mean a lot to us, and we’re so happy to know that you love both our products and the support you received from our team. We’ll be sure to pass along your appreciation to Jodi.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Nicole handled everything promptly
Nicole handled everything promptly
5 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Alejandro,
Thank you so much for your 5-star review! We're delighted to hear that Nicole was able to assist you promptly and provide the support you needed. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing Rovina!
The Rovina Support Team.
Don’t purchase from this company!
We were scammed into a subscription after making a one time purchase. We have sent numerous emails trying to get the subscription cancelled but we continue to be charged. We tried submitting a claim to our credit card company to stop the automatic payments and they even sent us a new card. But because of the digital footprint, Rovina continues to charge us. Now it seems their online site is closed.
5 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Patty,
We're sorry to hear about your experience and understand how frustrating this situation must be.
We take concerns regarding subscriptions and billing very seriously and would like the opportunity to review your account and resolve this matter. Our team has been actively reviewing related inquiries and is committed to ensuring that any subscription concerns are properly addressed.
Please contact us directly at info@tryrovina.com with your name, email address, and any relevant order information so we can investigate further and assist you as quickly as possible.
We appreciate your feedback and hope to have the opportunity to make things right.
– Rovina Customer Support
My purchase was for what I thought was…
My purchase was for what I thought was a "One-Off" purchase, NOT an ongoing subscription. I have been billed for a second batch, which I have yet to receive in-spite notifying them not to send further and for them to remove the pending charge, which was ignored.
I have come to the conclusion that this is just a scam to steal, and, if you have to steal to sell a product well "god knows" what is in the actual product, after all it is a "RED" pill, and not to be trusted.
I believe the only way to keep them out of my account is to cancel and renew my credit card details and I would Advice anyone with same problem to do the same.
FURTHER TO THE ABOVE:
I am pleased to say that I have been refunded AU$67 as @ 9/6/26, and hope for no further mis-understandings.
6 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Jennifer,
We’re sorry to hear about your experience and understand how frustrating this situation must have been. We want to assure you that we never lock customers into a subscription, and customers may cancel anytime either through our customer portal or by contacting our support team for assistance.
The subscription details are disclosed throughout the ordering process, including before checkout, during checkout, in the confirmation email, and inside the customer account portal.
After reviewing your case, we can confirm that your recent recurring order has already been canceled and refunded, and your subscription has also been fully canceled to ensure there will be no future recurring charges.
We’ve also already reached out to you directly through email to assist further and make sure your concerns are properly addressed.
Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
The Rovina Support Team.
Donna was wonderful to work with and…
Donna was wonderful to work with and went out of her way to take care of my situation. I can't thank her enough for her kindness and her service.
Janet
28 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Janet,
Thank you so much for taking the time to share your feedback. We're delighted to hear that Donna provided such wonderful service and went above and beyond to assist you. Your kind words mean a great deal, and we will be sure to pass along your appreciation to her.
Thank you again for your support, and we're glad Donna was able to help make your experience a positive one.
The Rovina Support Team.
Miya is worth her weight in gold
Miya is worth her weight in gold. The Customer service I received with her was easily one of the best experiences I’ve ever had in that arena. To begin with, she answered the first email that I sent immediately. She also knew that I was not happy because I made that very clear. But she stayed pleasant, patient, and after multiple conversations with me, she completely solved my problems and resolved all my issues without me ever feeling that she wasn’t trying her best to make me happy. Thank you Rovina and thank you Miya.
4 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Toni,
Thank you so much for your wonderful 5-star review!
We are truly grateful for your kind words and delighted to hear that Miya provided one of the best customer service experiences you've ever had. We understand that you initially had concerns, and we're glad Miya was able to assist you with patience, professionalism, and dedication until all of your issues were fully resolved.
Your feedback means a great deal to us, and we will be sure to share your compliments with Miya. Team members like her strive every day to provide exceptional support, and it's always rewarding to hear when their efforts make a positive difference.
Thank you for choosing Rovina and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.
The Rovina Support Team.
The staff at Rovina were quite helpful…
The staff at Rovina were quite helpful in addressing my concerns, in particular, Rauda and Jodi went out their way to make my experience an ease. Thank you.
3 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Daniel,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Rauda and Jodi were able to assist you and make your experience smooth and hassle-free.
We truly appreciate your kind words, it means a lot to our team and motivates us to continue providing excellent support to our customers.
We’ll be sure to pass along your appreciation to both Rauda and Jodi.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Thanks to Jean who helped me resolve…
Thanks to Jean who helped me resolve our issue! Much appreciated!
3 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Sam,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jean was able to help resolve your issue and provide the assistance you needed.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.
We’ll be sure to share your appreciation with Jean as well!
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Isaias helped me with my product that…
Isaias helped me with my product that was lost in transit. Very helpful and rapid responses via email. Will order again knowing they stand behind their product.
2 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Micah,
Thank you so much for your kind feedback and 5-star review!
We’re really happy to hear that Isaias was able to assist you promptly and help resolve the issue with your order. It’s great to know you felt supported and well taken care of throughout the process.
We truly appreciate your trust in us, and we look forward to serving you again in the future!
The Rovina Support Team.
Had a problem and it was handled…
Had a problem and it was handled immediately. Would definitely suppose this manufacturer again.
3 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Sally,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that your concern was handled immediately and that you had a positive experience with our team.
We truly appreciate your support and kind words. Feedback like yours means a lot to us and motivates our team to continue providing the best service possible.
Thank you again for your trust in Rovina , we look forward to serving you again in the future!
The Rovina Support Team
Your assistant Aira was super quick in…
Your assistant Aira was super quick in communicating with me in a very nice and friendly word depiction. Aira acted in a managerial manner, promptly resolving an unfortunate situation. Aira is credit to herself and to Rovina.
Thank you Aira.
3 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Steve,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Aira was able to assist you quickly, professionally, and with such a friendly approach.
Your kind words about her communication, professionalism, and prompt resolution truly mean a lot. We’re proud to have team members like Aira who are dedicated to providing excellent customer support and ensuring our customers feel valued and heard.
We’ll be sure to share your wonderful feedback with her recognition like this is incredibly motivating for our team.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Customer service
Love the product but didn't want to have a subscription and their customer service was excellent. They stand by their product and, their customers. You can't ask for more.
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Cher,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you love the product and that our customer service team was able to assist you with your subscription concern.
We truly appreciate your kind words about our commitment to both our products and our customers. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
I loved this product
I loved this product, I didn’t realize I signed up for a subscription to receive it, but Angelia was very understanding and helpful in getting this resolved. I didn’t realize Rovina was a dietary supplement until at first, but it definitely is! Curbed my appetite and added other benefits as well.
21 de abril de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Bernice,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you loved the product and experienced positive benefits from it.
We also truly appreciate your understanding regarding the subscription concern, and we’re happy to hear that Angelia was able to assist you promptly and compassionately in resolving the issue.
Your feedback means a lot to our team and motivates us to continue providing both quality products and excellent customer support.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Pleasant and efficient
Well to begin, there was an issue with my order.. Not caused by Anyone in particular… However, Whats impressive is the way in which I was treated! Listen anyone dealing with any particular company at any time can run into an issue it happens.. but it’s how they deal with it on a customer service level that’s important.. my saving grace was Angelie! I don’t know why her parents added the i.e. on the end of Angel? I would’ve left it short and sweet… my issue was taken care of with knowledge and integrity… a combination that can be difficult to find these days. Well I found it. Thanks for the professional help. Cheers.
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi William,
Thank you so much for taking the time to share such thoughtful feedback! We truly appreciate your understanding and perspective regarding the situation with your order.
You’re absolutely right — while issues can occasionally happen, what matters most is how they are handled, and we’re so happy to hear that Angelie was able to provide you with the care, professionalism, knowledge, and integrity you deserved throughout the process.
Your kind words mean a lot not only to Angelie, but to our entire team. Feedback like this motivates us to continue providing the best customer experience possible.
Thank you again for your support and for being a valued part of Rovina!
The Rovina Support Team
Very good in getting back to me when I…
Very good in getting back to me when I needed to make changes . Thank you for understanding in doing business with me.
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Pollyanna,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a positive experience and that our team was able to assist you promptly with the changes you needed.
We truly appreciate your understanding and your trust in doing business with us. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Bham was very helpful in getting my…
Bham was very helpful in getting my account stopped. She was very professional and kind. I so appreciated her quick help.
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Denise,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Bham was able to assist you promptly and professionally with your account concerns.
We truly appreciate your kind words about her professionalism, kindness, and quick support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
I am trying to find out why I am being…
I am trying to find out why I am being charged every month and not receiving the product. Paying 50 dollars a month and I did not sign up for a subscription. But I can’t find any information on the company.
Not a happy customer at all. Ordered in May and it took a month to receive it, then I got charged for another one in April and still haven’t received it. What is going on.
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Marlyn,
We’re truly sorry to hear about your experience, and we completely understand how upsetting and confusing this situation must have been , especially when it involves unexpected charges and delays in receiving an order you were waiting for.
To clarify, we do not lock customers into any subscription. All subscriptions are fully under the customer’s control and can be cancelled or managed at any time through our self-service subscription portal on our website. This is in place to ensure flexibility and transparency for every customer.
After reviewing your case, it looks like the order was part of an active subscription created after the initial purchase, which led to the recurring billing. We understand this may not have been clear at the time, and we’re genuinely sorry for any frustration or misunderstanding this has caused.
We also recognize how difficult it is to deal with shipping delays on top of billing concerns, and we regret that this experience did not meet your expectations.
Please know our support team has already reached out to you via email to help resolve this further. You’re also welcome to reply to that email or contact us at info@tryrovina.com, and we’ll make sure this is taken care of as quickly as possible.
We truly appreciate you bringing this to our attention, and your feedback helps us improve the experience for all customers moving forward.
The Rovina Support Team.
Great fast service
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Bash,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a great experience with our fast service.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Very quick and thorough response to my…
Very quick and thorough response to my inquiry
1 de junio de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Nan,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you received a quick and thorough response to your inquiry.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
I had delivery problem with my 3 orders…
I had delivery problem with my 3 orders I contacted the customer service and one Aljan attended me and was quite surprised to see the level of service was top everything was taken care and solved.
Thanks for the great support.
Jerome Mathews.
31 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Jerome,
Thank you for sharing your experience! We're sorry to hear you encountered delivery issues with your orders, but we're delighted that Aljan was able to assist you and provide the level of support you deserved. We'll be sure to pass along your kind words to him. We truly appreciate your patience and your feedback, and we're always here if you need any further assistance. Thank you for choosing us!
The Rovina Support Team.
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