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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been vacationing on the Outer Banks for 33 years and have used just about every realty company there. Twiddy has far exceeded my expectations and is definitely the best. They answered any que... Ver más

Valorada con 1 estrellas sobre 5

Awful for homeowners. They charge so many fees and will not work with you on reducing those. It’s better to go with another rental company that cares about retaining their homeowners and not only abou... Ver más

Valorada con 3 estrellas sobre 5

Just spent a week at Felicity in Pine Island, overall the house was great, very clean and comfortable. Future renters should just be aware of a few problems. The kitchen refrigerator, a SubZero side b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Twiddy is a wonderful management company that we have been using for about 25 years. They have always been receptive when dealing with them via, chat, phone or email. They are very pleasant to deal wi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones
  2. también en la categoría
  3. Alquiler de vacaciones
  4. Hospedaje que admite mascotas

Escrito por la empresa

With over 1,000 vacation rentals Twiddy knows the Outer Banks better than anyone. We've been providing quality vacation experiences, memorable Southern hospitality for over 45 years. Still family owned & operated.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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3,6

Todas las opiniones

(1317)

30 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We arrived for and paid for "early…

We arrived for and paid for "early check-in." Unfortunately, we were not aware of the traffic that occurs in the area so while we were there early, we didn't actually make it to the house until regular check-in time. After talking with the staff, they offered to extend an early check-in for the following year at no additional charge. We appreciated this and are looking forward to returning in 43 days!

20 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I want to ditto the previous two…

I want to ditto the previous two reviews. Prior to arrival it took Twiddy 48 hours to respond to any email or text because you can't call them - only leave messages. We paid for early arrival and when we arrived the pool was not ready and the hot tub was absolutely disgusting. The stove did not work and was dirty, nor did the first floor AC unit work. It took 3 days for issues to be resolved. In meantime, it was raining for 2-3 days and the 3 window ac units held in by PAINTERS TAPE were leaking all over the floor and down the wall. We had to put towels down repeatedly. Also rain coming in the sliding glass door in bedroom. They never did anything about this. We have rented beach houses before and never even remotely had any experience like this. I would NEVER EVER rent from TWIDDY again...

20 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is probably the worst run rental…

This is probably the worst run rental realtor I have every experienced. We rented a house, on the beach, 10k for the week. Arrive, there are window air conditioners in the windows because the main units are not working. The house is 80 degrees, the theatre room is 85 degrees and unusable, 2 of the 5 bedrooms are in excess of 80 degrees and unusable. Yesterday, 2 guys show up to remove the window units (we are in COVID and have CHILDREN IN THE HOUSE, they enter without MASKS!!) and claim the main units have been repaired, they have not, we sent them packing. For 2.5 days we have been trying to get someone from TWIDDY REAL ESTATE to return our calls, 3 text messages, 2 actual voice calls for a manager, zero response from anyone. We staying at Ohana Cabana and can assure you that if you are planning on staying in Duck, 1. don't stay here and 2. FOR SURE DON'T USE TWIDDY!!!!. We've rented beach houses for years, this is positively the absolute worst experience ever. Today is day 3, still no functioning AC....ridiculous.

10 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

They deserve the Wall of Shame

They deserve the Wall of Shame for how they treated guests during Covid. Will never use again. Have trusted them for over 20 years. No more. Don’t use them. When the going gets tough, they screw everyone.

3 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Twiddy UNBELIEVABLE POOR CUSTOMER SERVICE? GREEDY

Twiddy is refusing to change their cancellation policy for upcoming rentals in OBX, despite being in midst of a panendemic. Both my husband and I have been placed on furlough with NO inclome for the last 4 weeks. Sill Twiddy is forcing us to pay IN FULL for a vacation that we cannot use. We were forced to use our PTO (paid time off) for the first two weeks we were not able to work due to COVID, so now we don't even have the option of using the rental. We're all taking a financial hit; it looks like Twiddy is willing to risk the spread of a highly contagious disease in order for them to stay as solvent as possible during a time of crisis. I'm entirely willing to take a gift certificate for a future rental, pay a cancellation fee; but they are insisting that unless they can re rent it, we are "stuck" with the rental for May 16th, the first week the outer banks is reopened. Bottom line is their dollar I guess. How sad.
Love the disclaimer that they can't promise that we won't contract the virus during our stay in their rental.
This is ridiculus. I had a rental scheduled thru VRBO earlier in this covid crisis/ they gave me a FULL REFUND./ Guess who I will be renting from in the future.

17 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cant recommend Twiddy enough

Cant recommend Twiddy enough! Especially Stacy Chisholm and Pam Geyer! Stacy is amazing with event rentals. I have had an amazing experience with the Twiddy team despite Covid 19 and will be booking a future vacation with them!

14 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Twiddy being unforgivably greedy in face of COVID 19 closings

Twiddy is refusing to change their cancellation policy for upcoming rentals in OBX, despite being in midst of a panendemic. NC closed it state park and facilities today, and the US has advised a ban on gatherings over 10 people. Movies, restaurants, etc are being forced to close to in house services state by state. We're all taking a financial hit; it looks like Twiddy is willing to risk the spread of a highly contagious disease in order for them to stay as solvent as possible during a time of crisis. I'm entirely willing to take a gift certificate for a future rental, pay a cancellation fee; but they are insisting that unless they can re rent it, we are "stuck" with the rental for early April. So they're either going to encourage a family to travel during a time of national health crisis, or try to entice someone else to do so. Bottom line is their dollar I guess. How sad.

17 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

My husband & I have been returning to…

My husband & I have been returning to the Outer Banks for many years, to the same home. Twiddy has always shown the highest level of care to whatever we needed during the times we stay. That makes our stay very enjoyable, with less worry, it truly is a vacation time.
We gladly give them a 5 star rating, they deserve nothing less. I can highly recommend using Twiddy & Company for your Outer Banks needs, because those needs will be met.

10 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Twiddy has always been a very warm & friendly company!

Twiddy has always been a very warm, friendly family oriented company to work with. That respond quickly to take care of any problems that arise and resolve the issue. Love arriving and being welcomed at their office every September 👍💕

8 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We LOVE Twiddy & Company!!

We LOVE Twiddy & Company!! We have worked with them for over 25 years, renting a vacation home for the week. They are fantastic!! The homes are always clean and ready for the week, and the staff is super friendly and responsive. Any maintenance issues we discover are quickly and efficiently resolved. We HIGHLY recommend Twiddy & Company, and look forward to our beach trip again in the Summer!!

7 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always a pleasant experience

We have always had a good experience with Twiddy & Company, right there to address any of your needs or concerns. Their employees always have a smile and a kind word, this is true with office and maintenance employees alike.

6 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have rented vacation homes for 20…

We have rented vacation homes for 20 years in the Outer Banks and have not always used Twiddy and each time we didn't we had issues. I find that you get the best bang for your buck with Twiddy. I like the fact you can bring your pet with no extra charge to homes that do allow dogs. If you have a maintenance issue it is quickly resolved. They have an excellent all around staff.

6 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We've had a wonderful experience…

We've had a wonderful experience dealing with Twiddy. This the 3rd house and this will be our 7th summer. We've had to find bigger homes as our grandkids have grown and we needed more rooms. You helped us find the bigger houses and in different months as our vacation times changed. The office staff has always been very friendly and helpful. Also anytime we needed something fixed at the house or needed the pool cleaned, the workers were fast and capable. We're hoping to continue reserving with Twiddy for a long time.

6 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Long Time Twiddy Guests

We have been renting from Twiddy for years and have always had a great experience. We tend to stick with the same home but in 2020 will try one which will accomodate us better. We cant wait for our Twiddy welcome this year!

6 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

THE BEST!!

We have been renting in the Outer Banks from Twiddy for many, many years. They are THE BEST!!

5 de marzo de 2020
Opinión espontánea

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