Cotton On Group Opiniones 121

Totally frustrating customer service experience. Ordered 3 items on the 26th Nov including birthday presents for my daughter. Delighted that the parcel arrived 3 days later until I opened it and realised I had somebody else's entire order and nothing I had purchased. No problem I thought, will speak to customer services explain issue (I even had the original orders name on the returns label in the box).
The chat service at the point was available (today it isn't) the person I dealt with was incredibly slow and at one point posted something on our chat that he then realised was for another customer he was dealing with. After 45 mins no resolution. No new order on the way and unable to give me any help what to do with incorrect order. 3 days later following no email or correct package had to use the chat again. This time person helping seemed v helpful and knowledgeable and told me it was being dealt with as a matter of urgency and I would hear back that afternoon via email. Not at all surprised when no email arrived. Today I tried again but the chat service isn't working. Don't know what to try next. Just want a refund but no idea how.

I love Typo products which we've bought in store in the past and through other retailers so decided to buy direct from Typo online for Christmas. Several items arrived damaged and not therefore suitable for gifting. Having spent too much time trying to find a way to contact them on the website, I have now given up. Chat button is not working for the UK and keeps sending me to Australia site and also it wasn't possible to find out how to return on UK site. No returns label in the parcel. If you're going to buy from Typo in the UK, buy in store where you can inspect the products first. Definitely do not buy online. Customer service is non existent. Unfortunately I don't have a store near me and it's not worth paying the postage. Lesson learnt, I won't be buying again.

I saw the previous reviews and was nervous but everything arrived in good time and in perfect condition! Ordered on 29/11/21 and received 4/12/21 so a 5 day wait :)

Avoid. Avoid. Avoid. Ordered on 24.11.21. Received email from DPD to say they were delivering on 27.11.21. No delivery. Attempted to track order but DPDs system suggests my parcel does not exist. Waited several days before contacting Cotton On/Typo. What an unbelievably frustrating and useless service. Firstly is an online chat service. Not remotely interested in solving the issue. Repeatedly told me the goods had left their warehouse and were with DPD so could not refund me or send new goods and refused to acknowledge the fact the goods are likely lost. Kept saying “DPD have not scanned them yet”, which is not true given DPD emailed me to say they were delivering them. The goods are clearly lost. Typo are refusing to refund or replace the goods. I am £30+ down. My son is without Christmas presents. Avoid. Avoid. Avoid. This company. They give zero concerns about you, your circumstances or rights as a customer. Appalling. Believe the reviews that this company are fraudulent - and never trust a company without actual customer service. As far as I am concerned they have stolen my money and I am considering legal action.

Genuine review. Where do I start? Yet another set of cushions I ordered started to fall apart so I contacted Typo. Previously I did this for another cushion but all they did was say return the current one and they'll send another. Which was ridiculous because they told me the fault of the stitching on mine was NORMAL. So why would I want another? Regardless I kept it and repaired it myself. Unfortunately the other two cushions I have bought cannot be repaired. The fluffy accents are just peeling away from the corduroy of the cushion. They weren't made to last. They were my favourite and the fact they need to be trashed now bugs me. I contacted live chat which is absolutely awful. After the longest wait and response time ever a woman named Raseea told me she found my order even when I couldn't find the order number using my address and name. Great. She processed the refund. She didnt tell me how much it was for. Weird. Knew I would have to contact again to confirm because she kept saying I would not get a confirmation email for the refund until I END the chat. It was clear she just wanted to get rid of me at 11pm at night. When I left her negative feedback for her attitude during the chat she asked me to change it. I said I would after I get the email. She then said thats not possible yet I stuck to my guns and left the negative feedback. Fast forward to today and I'm glad I did because I have no email. Joined live chat again to speak to a dude named Bryson, who at the end of our chat, decided to close the chat himself after I mentioned their 62% negative trust pilot reviews, seemingly to avoid me leaving him negative feedback like I did Raseea because he messed me around for an hour first thing in the morning. Instantly he said that the refund has been processed. And the email takes 1-5 days to arrive. Weird. I said how much is it for? And it all went down hill from there! He basically couldn't find my order, and I found out that he was blatantly lying about the refund being processed because he couldn't even find the order. Um? I sent everything I could except the order number for the 2 cushions I wanted a refund or some sort of reimbursement for. I don't know if I checked out as a guest like Raseea said or if I deleted the email but it just wasn't there. I sent screenshots of the money coming out of my account, yet he still treated me I was lying blatantly for free money regardless of photographs etc. He told me there are 0 orders associated with my name and address and email. Which is obviously typo's issue, not mine. I have all the proof of placing other orders. Even my account on their website says I have placed no orders since they merged their clothing site with the typo site. So basically, he wouldn't do anything about my pillows because there was no order number. I wanted to test the company's morals and asked him to refund the egg pillow for good will since I have the order number for that and already reported it as faulty to typo when they did nothing previously. He said No. Their non existent refund policy doesn't work like that. Annoyed is an understatement to say the least. Especially because none of my orders are on the account. How hard is it to offer a customer some sort of compensation? Not going to bother with Typo again. Be warned that you get nothing if you cant give an order number but even when you do, don't expect anything from this company. Was going to make a complaint but its clear their customer service is too detached to handle it.

Where do I even start!
Ordered a parcel on the 8/11 paid for next day delivery
Hasn’t arrived DPD tracking states they have received my parcel details but not yet received my parcel
Location on tracking - cotton on
I have confirmed this with DPD they have advised basically they have created a shipping label but not sent the parcel to them.
Contacted typo by email - nothing
Read they are experiencing delays and to allow 5 extra days for delivery which I did
I have spoken with 6 different advisors on chat has to repeat my whole issue everytime to be told at the end of 3 of the conversations I will need to wait 24-48hrs to be investigated (still not heard back from anyone ) one advisor was so adamant this parcel had been delivered to my neighbour he was reading my request on DPD that if I wasn’t in on delivery to deliver to a neighbour, at this point I had to laugh otherwise I’d cry with flustration ! Nobody at this company understands my parcel is obviously lost I have been refused a refund refused at first contact details to start legal proceedings (I eventually have them) and refused a contact email for the CEO Peter Johnson , I’ve had the responses “well all I can say it’s been shipped” “you get it when you get it “ and “there is nothing I can do” .. absolutely awful customer service my order was £50 , presents for people I now have to go and re buy still out of pocket , still no further into my complaint than I was when I first logged it , staff are rude and unhelpful and awful to say but not very bright at all , basically a fraud company that I can’t see trading much longer if this is how they treat people - company is a shambles and such a shame because I really like there items
At this moment in time I have no parcel no money back 3 unacceptable responses and 3 broken promises of we will get back to you within 24-48 hrs ! Don’t bother ordering from this company EVER ! Not worth the hassle!

Parcel and contents received damaged - not enough packing insulation. Friends bauble had a fault. Emailed with photos over 2 weeks ago with no response. Will not buy from or recommend. Received email to ask for feedback today. Said exactly as above. Review has been declined/deleted. Shocking company!

Spend £120 today in the Glasgow store. Went home (2 hours away) and then went to Typo's online site to see if I wanted anything else. To my astonishment every single item that I had purchased in the shop that day were 30% cheaper online...SAME PRODUCT, SAME COMPANY! Went onto chat but no help. Not one person in that shop told me it was cheaper online, there were no signs. I now feel totally deceived by the store staff and will never buy from this company again. It's almost as if Typo is trying to destroy their physical retail stores!

Goods ordered, goods delivered to some random address (or possibly not) by Hermes. Contact company to say they didn't deliver and was told to chase the courier so i did and got nowhere with either company.
Now having to send letter of intended legal action to try and get refund or goods ordered...
Not good enough, P*** poor in fact.

Fed up the repeat poor service. I bought a light instore - first time, no issue. I bought a second for a gift, but the item was faulty. I took it back for an exchange after being told that was the only option.
The staff were rude and uppity; they tried claiming there was nothing wrong with it until I showed them a comparison with the first item. They huffed, but gave me a replacement which is, shock horror, also faulty. They don't care one iota about their customers, nor the quality of their products. They give customers no way of formally lodging a complaint or contacting them on their website either, just a chat box thing that bugs out repeatedly.

Useless customer service. Orders delayed and untrackable. Staff unhelpful (in store and online chat). Store managers don't know what information is given on website. Just want a refund but is impossible to actually get someone to process it ('we have to escalate this'). Sick of being fobbed off. Won't shop here again

Placed an order online for 2 pairs of socks and 2 mugs. I had signed up for the "20% off your first order" which as far as I know is for full-priced items, however I was unable to use it as (this is my guess as to why it didn't work - I don't know for sure) even though I didn't want any sale items, I unwittingly chose 3 items which were in a 3-for-£12 promotion and the discount code wasn't accepted. I didn't ask for the promotion to be applied and really wanted all 3 items so decided to not worry about the 20% discount, since it probably wasn't worth it, but their website is littered with promotions so I think it would be very hard to place an order and be able to use it. In my opinion there is a difference between items which are in a sale and items which are in a long-term multibuy promotion but it was not worth the hassle of contacting them over it. In the end I added a pair of socks that was in the sale since the discount code wasn't going to be accepted either way.

Box arrived and was huge for what was in it. It was not marked as fragile. The mugs come boxed and a bit of paper packaging had been wrapped round them but nothing that was padded, and there was a lot of empty space in the box. As a result, one mug was totally smashed on delivery.

Trying to work out how to return for a refund was not easy. I somehow kept clicking on something that redirected me to the Australian returns website, but it doesn't tell you it's the Australian one until you try to type your GB postcode in and it won't accept it.

Eventually found the returns section, generated returns label. However it asked only for my order number, but the FAQ that had directed me there told me I needed to complete a form that would list all the items in my shipment and I would need to select which ones were being returned. Could find no such form.

Contacted customer services via Live Chat, which took a few minutes as there is a queue. Representative said it would ask me as part of the returns procedure and then I would need to print it out and enclose it with the goods, advised her it just takes me straight to a DPD label with no option to detail the contents. In the end she told me to just write it out on a piece of paper.

I asked if there was a way to give feedback or make a complaint about the packaging, which was wholly inadequate for the contents of the box. She told me I could just write it on the piece of paper with my returns - this isn't really the same as "providing feedback" or "making a complaint" since I know, working in a similar business, that the returns department literally unpacks items and either processes the refund themselves or passes the paperwork to Customer Services to do: although I wrote out my feedback, I do not for one second believe anyone read it on receipt.

I had taken pictures of the box and printed them out, also printed the e-mail with my order on and circled the item I was returning, then I wrote on it why I was returning it. I am not stupid and do not expect any action on the reasons for return to be taken but feel I have done as much as possible.

The return and refund was completed very quickly and that part was very smooth. There was no quibble and the money was back in my account within 2 working days.

Overall I like the products but feel the customer support is pretty much non-existent. The live chat facility does work surprisingly well but it is slow and painful interacting with the agent. The agent/representative did not give any indication of caring about the customer, my experience, her job, the products, anything at all in fact. There should be more options for contacting them - reading through previous reviews it looks like they used to have an e-mail service but have discontinued it.

I think I would go into a shop if there was one nearby but I would never order online from them again as they clearly don't know how to package fragile items and don't give a stuff when the contents break. Also, the 20% discount was unusable for no real reason in my opinion.

Probably the worst online shopping experience I have ever had, purely because they are difficult to contact and don't really care when you do manage to get in touch.

Worst company I’ve dealt with in a while. Bought four £10 mystery boxes and they were full of junk like stickers and a giant pencil. The only nice thing was a mug which had the handle broken off. Sent them several messages asking for a new mug, all of which they ignored. Waited in live chat for over an hour twice and they booted me out of it both times meaning I’d have to rejoin the queue. Complete waste of money, time & terrible customer service. Will be posting on my tik tok account too. Avoid!!!

After checking on trust pilot for reviews I noticed a lot of negative reviews but thought I would take a punt on typo.com for a laptop case it was only £6 and I honest can't fault the quality of the product & shipping I can't speak for returns with this company but just shows you can't believe all the reviews on this site and sometimes need to give some companies a chance.

This is my first Trustpilot review, as I have to share how AWFUL my experience buying from this company has been. The absolute worst quality £100 order I have ever seen arrived, 90% faulty - I couldn't believe it and got in touch with customer service only to be told I'm not guaranteed a refund if I send it back. I can't stress how bad the quality is: wonky seams, sewn in the wrong places, unravelling material, made from the cheapest worst nylon possible that is literally falling to bits straight out of the bag, none of it fits. I hate to think about where it comes from but I would never buy from here again. CottonOn is also SUCH a misleading name: I don't think any of it is made from cotton it's all synthetic and absolutely gross at that.

Ordered to pick up in store, got a really good discount. Delivered after 3 days and really happy with the product.

I went to the Typo shop in Sheffield. Bought a cockatoo pen and pen holder. The pen holder is fine, but the pen itself is garbage, £6 garbage mind you. Got it back home, the cockatoo fell off the pen, super glued it back on. Then the pen itself gets stuck and doesn't go in or out. Then the cockatoo falls off again.

Easiet £6 I ever wasted. You're better off buying a pack 5 for a £1

1 star is too many
Have been waiting for a response from customer service for over 3 weeks

A fraudolent business in my opinion. I made my order to be delivered within 1-2 days, they promised; eight days have passed and the order was not even despatched. Emails received no reply and if you browse their website, you will discover there is absolutely no customer service provided at any point (only a chat bot). Never trust businesses without customer support.

I visited typo in the Merry Hill shopping centre to collect my order i had ordered online. The Lady serving on Wednesday evening (01/09/2021) was super friendly and helpful and just generally made me smile when I had left the shop.