We were able to find a hard to get item st a great price and delivered quite quickly considering it was coming from overseas
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Consulta las opiniones de los clientes
Tracking was intermittent. Almost a month before the package moved and it arrived on my porch in New Zealand before tracking said it had left the US.Product was as expected.
La empresa ha respondido
Can't say anything bad I've purchased a few dolls in the past and got exactly what was described. Although the shipping is quite high (expected), the packages sent were usually earlier then expected... Ver más
La empresa ha respondido
I have been looking for certain products for years! I finally found them here :) Awesome service, fast delivery, everything was safely wrapped and delivered!. Over all I'm very happy with the product... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Información de contacto
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, Nueva Zelanda
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4,2
Muy bueno
399 opiniones
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Lightbulb camera
The lightbulb camera arrived when expected and was easy to connect to the home wifi.
Very satisfied with the product
11 de septiembre de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Graeme,
Thank you so much for taking the time to share your experience with Ubuy. We are thrilled to hear that your lightbulb camera arrived on time and that the setup process was smooth. It is great to know you are satisfied with your purchase. We look forward to serving you again soon!
Best regards,
Team Ubuy!
Fast and effficient delivery
Fast and effficient delivery. The packing was nicely done, secured. Highly recommend!
3 de septiembre de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hi RSH,
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with the fast delivery and secure packaging. Your recommendation means a lot to us!
Thank you,
Team Ubuy
Honestly $69 NZD for this quality reel…
Honestly $69 NZD for this quality reel - this is obviously a scam
9 de septiembre de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hi Daniel Jackson, sorry the reel didn’t meet expectations. Ubuy is a legitimate marketplace, and we’d like to make this right. Please email your order number if you purchase from us and photos to info@ubuy.com so we can review a return or refund.
Best regards,
Team Ubuy!
Easy and prompt
17 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Tom Reiher,
Thank you for your kind feedback! We're delighted to hear you found your shopping experience easy and prompt. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
That purchase was made in the middle of May ‘26.
That purchase was made in the middle of May! I must admit that I had forgotten about it.
Yes, the process from memory was very smooth and the product arrived on the due date.
The product is of very high quality and works very well.
24 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello John,
Thank you for sharing your experience! We’re delighted to hear that your purchase arrived on time, the process was smooth, and you’re happy with the quality and performance of the product. We truly appreciate your trust in Ubuy and hope to serve you again soon.
Best regards,
Team Ubuy
Crap support and delivery tracking
No tracking information, my order says it is delivered, however, nothing has arrived at the address I entered. Support has been crap, just back and forth with Virtual assistants and generic responses saying their internal team is investigating. Still no update on my package.
11 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Dear Ethan,
We sincerely apologize for the frustration you've experienced. However, our records confirm that your order was successfully delivered to your provided address on Wednesday, 8/19/2026, at 11:26 AM via FedEx. We have already sent the tracking proof of delivery to your email.
Sincerely,
Team Ubuy!
I got sticker shock when i had to pay…
I got sticker shock when i had to pay extra custom fees when i paid a mandatory upfront $50 extra for "fees" what ever that means. It worked out technically but felt very clinical
*** UPDATE Reply UBUY ****
Reply from Ubuy New zealand
15 hours ago
Hello!
Thank you for sharing your feedback. We’re extremely sorry for the confusion and understand how the additional customs charges may have come as a surprise.
Please note that customs duties are applicable to internationally purchased products and are determined and charged by the customs authorities in the destination country. For your order, the customs duty was not charged at the time of placing the order. We had also provided a clear note and checkbox explaining that the applicable amount would be charged at the time of delivery by the shipping company. The order could only be placed after accepting these terms.
That said, we understand your feedback regarding the clarity of the charges and how the experience felt. We have taken note of your comments and shared them with our quality monitoring team for further review.
Thank you again for bringing this to our attention.
Regards
Team Ubuy
Order Summary
Subtotal NZD 295.00
Discount( UBAR825 ) -NZD 14.75
Shipping & Handling NZD 43.20
Service fee NZD 50.72
Grand Total NZD 374.17
I was happy with shipping cost
I figure the Service Fee was maybe custom costs?
New Zealand Customs sent email to say i have to pay a Duty (First time ever i have had to pay a duty)
There was no disclaimer for applicable duties cost as they claimed.
This is no biggie as it was only a few dollars but its an extra step that they should have managed like most other companies like Amazon, Aliexpress Temu etc.
Wont put me off using ubuy again but its a thing to remember. Because if you dont get back to customs they will send the item back.
21 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello!
Thank you for sharing your feedback. We’re extremely sorry for the confusion and understand how the additional customs charges may have come as a surprise.
Please note that customs duties are applicable to internationally purchased products and are determined and charged by the customs authorities in the destination country. For your order, the customs duty was not charged at the time of placing the order. We had also provided a clear note and checkbox explaining that the applicable amount would be charged at the time of delivery by the shipping company. The order could only be placed after accepting these terms.
That said, we understand your feedback regarding the clarity of the charges and how the experience felt. We have taken note of your comments and shared them with our quality monitoring team for further review.
Thank you again for bringing this to our attention.
Regards
Team Ubuy
Plenty of communication and parcel…
Plenty of communication and parcel delivered on time.
18 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Helen Kingston,
Thank you for your wonderful feedback! We're delighted to hear that you appreciated our communication throughout the process and that your parcel arrived on time. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
America to New Zealand in under a week
America to New Zealand in under a week, safe and sound. Highly recommend!
10 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Haley,
Thank you so much for your amazing feedback, Haley! We're thrilled to hear that your order arrived safely all the way from the USA to New Zealand in under a week.
Your recommendation truly means a lot to us, and we look forward to serving you again soon!
Best regards,
Team Ubuy
Product arrived safely and as described
Product arrived as described, only downside was shipping is quite expensive, but I appreciate the opportunity to purchase items that are hard to find in NZ, thank you!
4 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
Thank you for your thoughtful feedback, Blush Umbrella! We're glad to hear your product arrived safely and as described. We understand your concern about shipping costs, and we’re continuously working to optimize them while ensuring reliable delivery especially for hard-to-find items.
We truly appreciate your support!
Best regards,
Team Ubuy
Very happy customer
All went promised. Arrived earlier than expected
29 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Keith Urwin
Thank you for your kind feedback! We're delighted to hear everything went as promised and that your order arrived earlier than expected. We truly appreciate your support!
Best Regards,
Team Ubuy
Complete junk
Complete junk. One ball every 18+seconds, dribbles out.
5 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Paul,
We’re sorry to hear that the product did not perform as expected. We’d like to look into this and understand what may have caused the issue. However, we’re unable to identify the order from the information provided in the review.
Please share your Ubuy Order ID or contact our Customer Support team with your order details so we can investigate the matter and assist you with an appropriate resolution.
Best Regards
Team Ubuy
Product a rip off, a copy and disgustingly overcharged
While delivery etc was timely and went well. The product sent is a rip off of the original soap, most of the active ingredients are absent. The product sent was not the one described and effectively useless.
The invoice came to 43.94 usd , inc $10.00 Us for postage, converted to NZD 74.97 . I was charged 167.25 NZ.
I have been scammed, more fool me. Not again and recommendations to stay away to any and all.
5 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
We are sincerely sorry to hear about your experience and regret the disappointment this has caused.
We understand your concerns regarding the product you received. Please accept our apologies for the inconvenience. Your feedback has been taken seriously, and we have already escalated the matter to our concerned team for a thorough investigation. They will contact you shortly.
We appreciate you bringing this to our attention and thank you for your patience while we work to resolve the matter.
Thank you.
Team Ubuy
Quick delivery and my Goop products are…
Quick delivery and my Goop products are exactly as ordered thank you 😊
5 de agosto de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Andrea,
Thank you for your kind feedback, Andrea! We’re delighted to hear that your order arrived quickly and that your Goop products were exactly as expected. Enjoy your purchase, and we look forward to serving you again soon!
Best Regards,
Team Ubuy
Great service
Great service and delivery wasn't to long considering it came from American.
17 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
Thank you for your feedback! We’re glad to hear you were happy with our service and that the delivery time met your expectations, even for an international shipment.
We appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
Great service.
Service is incredibly super, very quick and efficient.
29 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
Thank you for your wonderful feedback! We’re delighted to hear you found our service quick, efficient, and reliable.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
FULL REVIEW PROCESS STEP BY STEP ( CHECK UPDATES )
Just recently placed an order. The product is moving swiftly through shipping only hold up is a small import fee. ( I obviously did not do a thoroug read through to see the fee part)
Being my item is small the fee could double for bigger items. Not to sure how that works but the fee must be made by you before customs release your parcel.
Just wanted to make that part clear..
OTHERWISE
I am quite confident that I chose the right company to purchase from.
I Will update when I receive my parcel.
⚠️UPDATE:⚠️
The item I ordered was a custom removable denture. It is quite obvious that you would need to do a mold then ship it off for the tooth to be made.
(It does state this on the product images on the website)
I called about it and was referred to contact them through email.
I did that and got a reply a day later in spanish might i add.
I was asked to fill out a
"quotation form " when the problem at hand was me needing a shipping bag so my molds could be sent back to the lab to start the process of making my tooth.
It states on the instructions that it is a bit hard for the tooth to be made if the molds dry out and as of today they have been sitting for 36 hours .
Will update when they get back to me.
⚠️UPDATE⚠️
There was no thorough research on the product I purchased. Turns out the company they purchased my product from stated "The medical supplies can not be shipped internationally" which they are referring to the mold..
The crazy part is the original company ubuy is reselling from offered the same services but directly through them?
I triple checked that the items can be sent internationally and they gave me a thumbs up.
Not to sure whats going on there but ubuy did give me a full refund and I honestly would purchase through them again just nothing of the nature of my first purchase.
The shipping is tremendous but the emailing and getting a reply 24-48 hours is sooo bad especially when you order things that are needed within a timeframe.
31 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
Thank you for sharing your experience and for your confidence in choosing Ubuy.
We're glad to hear that your order is progressing smoothly. Regarding the import fee, please note that customs duties, taxes, and clearance charges are determined by the customs authorities of the destination country and may vary depending on the nature, value, and category of the imported goods. These charges, where applicable, must be settled before the shipment can be released for delivery.
We truly appreciate your feedback and your understanding. We look forward to delivering your order successfully and hope your experience continues to be a positive one.
Thank you.
Team Ubuy
Respuesta de Ubuy New zealand
Hello,
Thank you for your kind words! We’re glad you had a fantastic experience with our service.
We appreciate your support and hope to serve you again soon!
Best regards,
Team Ubuy
Very trustworthy and excellent…
Very trustworthy and excellent plateform i have received my order within one week with 100%accuracy
24 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello Adeel,
Thank you for your wonderful feedback! We’re delighted to hear that you found our platform trustworthy and that your order was delivered accurately within a week.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
Products no longer readily available in…
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
7 de julio de 2026
Opinión espontánea
Respuesta de Ubuy New zealand
Hello,
Thank you for your feedback!
We’re glad to hear you were happy with the fast service and reasonable pricing, especially for products not easily available in New Zealand.
We apologize for the missing tracking link and will work on improving this for a better experience.
Best regards,
Team Ubuy
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