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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I placed an order at 2:45 pm March 13th. I was notified it was on its way on the 18th and didn't receive it until he 23rd March. I find this to be very poor indeed. I regularly order from a vape shop... Ver más

Valorada con 5 estrellas sobre 5

I've ordered from them several times and they've consistently delivered. I had a problem with one of my orders a while back, but they resolved it promptly after I reached out via email. I'm puzzled... Ver más

Valorada con 1 estrellas sobre 5

Ordered something, sent the wrong thing. Emailed them, didn't bother responding. Like others, I made the mistake of not checking their Trust Pilot rating prior to ordering! Lesson learned. Avoid these... Ver más

Valorada con 5 estrellas sobre 5

Used Ubervape a number of times. I find their products are competively price and fast delivery. The addition of a little extra gift for Christmas the disposable WOTOFO was a nice touch and brought som... Ver más

2,8

Medio

TrustScore: 3 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(114)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Customer service awful

Used them for years and never had issues. However this time they took alot of money from me for stock that was not available. I have no order a week later plus they still have all my money. Customer service is ridiculous they do not reply to messages through site, email or messenger. £200 down still!

8 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

No negativety here , what's the fuss.

Read some negative reviews but have to speak as I find.i emailed a question and had a quick response,on the back of this i submitted my order which was despatched pretty quickly.i have to say that overall the range and prices at ubervape are fab, cheaper than many other sites, I must also say that the customer service was fab too, thanks ubervape for your excellent service,Will definitely be coming back soon.

22 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I put an item in the basket

I put an item in the basket, decided against it. Now receiving daily emails about the incomplete order, no unsubscribe button. That’s enough to put me right off this company.

18 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slow. Incompetent. Rude.

Very slow to dispatch order. Were out of stock of 3 out 4 items despite allowing me to order them, but only initially refunded 2 of the items. Implied I was lying when I asked them to refund the 3rd item. I will never buy from this company again. It was no surprise to see that half their reviews are 1 star.

18 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

order a box of 10 energy ice elf bars

order a box of 10 energy ice elf bars, been using them from a different shop for weeks and usually get 3-4 days out of them, these not even lasting half a day, shop said as it been 2 weeks from order thats fine they expect them to last half a day and i should have used them all by now. wouldn't recommended

9 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cheapest vape site around and delivered…

Cheapest vape site around and delivered in a day ! Eventhough I went for standard delivery. I don't know what all the bad reviews are about but if you want to save on vape products while getting them delivered in a fast time ubervapes is the perfect place to do so.

26 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Great service, free delivery if you spend £15 which is a bit less than most places, fast delivery and everything I ordered was perfect, so thanks so much.

1 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ubervape - Awful customer service...

Awful customer service whenever there is a problem. They have no desire or ability to address it. If orders go missing, they don’t even reply to emails and are impossible to contact.
If you use them, be very clear if there’s a problem they’ll just ignore you

3 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vampire vape liquids not good quality

Bought vampire vape liquids. They were discoloured compared to the ones I bought from original website. Tasted different and worse, so am questioning whether it is even the real brand they sold me. Wont buy them again unfortunately

1 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Buyer beware

Bought a packet of T22 innokin coils on 24/01. Usually keep a supply of around 10 coils as there are 1 or 2 that normally don't work as well as others.
ALL 5 coils bought from the above company did not work. I accept that 1 or 2 may not but all 5??? Wrote to the Ubervape to express my concerns and that I did not wish to post a negative review as I have only posted 1 negative review in my life. I received a generic response saying that I was out of the 2 months period that coils are expected to last!!! What??? Anyway...if you receive good service and products from this company ...good for you but I warn you that if you don't then they don't want to know. Also...you cannot write a review on Ubervape website unless you have an account. These coils were so bad that I had to review it somewhere.

30 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery and good products!

Ordered a discreet number of times from them, and the delivery is always on time, my order always arrive in 2-3 days.
Good that the price is slightly cheaper then what you can get from the shops around thanks to their reward point system.
I always get the IQOS HEETS cigarettes.

16 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling service

Appalling service. Told next day delivery, now looks to be 4 to 5 days? No one really knows. When talking about things like this we want to know for sure when it's arriving. Appalling. I messaged separately and I haven't heard a thing from the company. Wanted to find my next weekly delivery. Never again.

5 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have used Ubervape a few times and…

Have used Ubervape a few times and found there service to be excellent. Free delivery on orders over £15 and delivered within 3 days. Very good as I live at the other end of the country. Will definitely use again.

6 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought a £70 vape and it broke 6…

I bought a £70 vape and it broke 6 months later. Just won't turn on. I took it into a shop and they were completely shocked it would break this soon and told me to contact the seller. I contacted ubervape and pretty much got a one sentence answer that there's nothing they can do and not their problem.

11 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

If i could give less than 0 stars

If i could give less than 0 stars, I would I would give them -5 stars. These guys do not take care of you're order and when ever they mess up an order on their end, you are to blame and they do not compensate you. Their response time and how they handle complaints are atrocious. Never order from these guys. Utter jokes these people are.

2 de diciembre de 2020
Opinión espontánea

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