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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Brought a rug on Thursday evening, it was a bargain and included free postage so I expected a bit of a wait, notified by email it had been dispatched Friday morning and I received it via tracked royal... Ver más

Valorada con 3 estrellas sobre 5

I had a mixed experience with 4Pony.com. The website is easy to use, and I found a good bargain on a rug with free postage which arrived promptly. However, when ordering boots for a birthday gift, I w... Ver más

Valorada con 5 estrellas sobre 5

Ordered the boots online for a birthday gift. I got email telling me that they were out of stock for the size I required , they explained they would be back in stock within a few days and gave me the... Ver más

Valorada con 5 estrellas sobre 5

excellent, beyond excellent. The rug came so quickly, it was dispatched within an hour of ordering. Excellent rug and I would totally recommend this seller. Many thanks, the pony was very grateful for... Ver más

Información sobre la empresa

  1. Servicio de montar a caballo
  2. Tienda de arreos

Información proporcionada por diversas fuentes externas

Based in Somerset in the UK our team have a life long passion for all things equestrian coupled with 20+ years of practical experience in IT and high street retail in the UK. Our intention is to provide unrivalled customer service please let us know how we are doing, either here with Trustpilot, or directly with us.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

136 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Marvellous

Excellent online service of a great product at a competitive price. Fast and prompt delivery with the buyer receiving updates on delivery progress. Marvellous!

2 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Great service

Great service from 4pony. Query I had was answered very quickly. via email Item was competitively priced and was dispatched very quickly, Would use company again.

10 de noviembre de 2021
Valorada con 3 estrellas sobre 5

I am left disappointed after ordering 2…size matters

I am left disappointed after ordering 2 2in 1 Danish style dog coats. One of them is perfect the other not so much. I used visitor to order them as I was in a hurry and didn’t remember my password. Both coats came separately but they were both the same size! One was delivered parcel post and the other in an eBay bag. I had bought a size 22” for my friends dog and a size18 inch for my dog.
Both were 22”!?!
I couldn’t see how to generate a return for the coat for my dog and have now had to purchase another coat in the correct size. I am trying to find a way of returning the too large coat as yet no useful response from eBay as it didn’t show up in my account since I purchased as a visitor ☹️

6 de octubre de 2021
Logotipo de 4Pony.com

Respuesta de 4Pony.com

Hi, Very good to speak with you just now, I hope we were able to help resolve the issue for you. It appears only one of the dog-coats that you recently purchased on eBay was from us, the other two were from different sellers. We understand you will be sending it back for a refund which we'll be happy to process once it arrives back. Best Regards, Simon. The 4Pony Team.

Valorada con 4 estrellas sobre 5

I will be using 4Pony.com again.

I hope to be using this company again. I purchased a riding hat which sadly was too small. The customer service was super. It felt like delivery took some time but I expect that is due to Amazon next day changing our expectations.

1 de septiembre de 2021
Valorada con 4 estrellas sobre 5

Dog bed was great

Dog bed was great. Good quality. Hermes delivery let the experience down by leaving it outside of the house without notifying me

22 de junio de 2021
Logotipo de 4Pony.com

Respuesta de 4Pony.com

Thank you for letting us know about the poor experience with Hermes. We're pleased the dog bed is a success.
Simon.
The 4Pony Team.

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