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ELEGOO UK Store Opiniones 531

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Ver más

Valorada con 5 estrellas sobre 5

I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Ver más

Valorada con 1 estrellas sobre 5

They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After much research decided that the Elegoo "carbon" was suitable for me. Didn't require multi colour, just something capable, simple and to work out of the box. Straightforward ordering process, prom... Ver más

Información sobre la empresa

  1. Tienda de electrónica
  2. Tienda de componentes y repuestos electrónicos
  3. Proveedor de equipamientos
  4. Artesanías
  5. Tienda de impresoras y escáneres

Escrito por la empresa

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

531 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 80% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Purchased a Centauri carbon

Purchased a Centauri carbon
Great price
quick delivery
Awesome 3d printer

Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars

14 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Bought a Neptune 4 Max and love it

Bought a Neptune 4 Max and love it! Item arrived quickly along with all the extras I ordered too. Condition was perfect and it went together easily. Been printing from it ever since. I actually ended up buying a Saturn 4 16k with Mercury Plus v3.0 shortly afterwards and the experience was just as good (despite courier mix up but that was not Elegoo's fault). Have loved printing with them both and even had excellent support from Elegoo with a small part that was missing from the Mercury Plus v3.0, they instantly shipped out a replacement without question. Will be buying from Elegoo again when I fancy an upgrade in the future

27 de octubre de 2025
Valorada con 3 estrellas sobre 5

After sales, Rubbish

Order was fine, delivery was quick, but that's where it went wrong. After sales is none existent. I have tried to contact them 4 times relating to advice needed and nothing. Very poor.

5 de febrero de 2026
Opinión espontánea
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Respuesta de ELEGOO UK Store

Dear customer,
Thank you for taking time to leave your review.

We have responded to you within 24 hours. Please add our official email address to your whitelist to prevent our emails from going to your spam folder.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Valorada con 5 estrellas sobre 5

Centauri carbon2

Bought the centauri carbon2, first week of having it,as a beginner to 3D printing.easy to unbox,setup,and budget wise too,my first 3d print was the benchy and made a couple other things,only problem i had was trying to bind the printer to my phone,after turning it off over night and back on managed to sort that out, oh and thank you elegoo for the free gift the 2 reels of pla silk filament much appreciated

28 de enero de 2026
Valorada con 5 estrellas sobre 5

first Class all in one solution

Quick delivery, just three days. Well packaged. Easy to set up with included usb stick. Very first print worked fine and 4 times faster than old ender 3. Not so obvious how to link up with home wifi though.

29 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent

Swift and efficient service. 3d printer received in great condition. Very well packaged with a Notification printed on the box to keep packaging in the event that a Return of product is necessary. Device works flawlessly out of the box. This is my 2nd Elegoo printer.

26 de enero de 2026
Valorada con 5 estrellas sobre 5

Straight out the box printing

I’ve just bought the Elegoo Centauri Carbon, my first 3d printer. I’d been delaying the purchase of a 3D printer until they were more affordable. This printer has performed brilliantly straight out the box, even for a 70 year old grandma.

22 de enero de 2026
Valorada con 1 estrellas sobre 5

Unfortunately my delivery was by Yodel

Unfortunately my delivery was by Yodel, so it was left outside in the rain, in full view of any passers by, with no notification it had arrived.

22 de enero de 2026
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Respuesta de ELEGOO UK Store

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

Valorada con 1 estrellas sobre 5

Good product - AWFUL support

I bought a Saturn 4 16k Ultra as I wanted to get into 3D printing as it will help me with some of my gaming needs.
Early into my use, due to being a novice, I had a lead with permeated the machine which I understand and accept is user error.

Since then I have been going back and forth for MONTHS with the support team just trying to get it up and running again
The lack of a phone number or ability to talk to someone is a big loss.

I am close to buying another machine from someone else and sacrifice the investment I made into this because of how poor their support is

14 de diciembre de 2025
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Respuesta de ELEGOO UK Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Valorada con 4 estrellas sobre 5

Great all round

Great price, great item, easy to put together with the video (but the instruction booklet wasn't detailed enough)
More information needed with downloading files

18 de enero de 2026
Valorada con 1 estrellas sobre 5

My product came damaged

My product came damaged, the box was ripped and the entire front door smashed in.
The customer service department have been anything but helpful, originally refused to send me a new one and just wanted to send a door, theres literally glass in all elements of the machine.

19 de enero de 2026
Logotipo de ELEGOO UK Store

Respuesta de ELEGOO UK Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

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