Eufy Opiniones 1685

Very well designed and made products. Happy with performance.

Very easy to set up, with a sleek and elegant design. The functionality is excellent—both the vacuuming and mopping work seamlessly, and the scheduling feature adds even more convenience.

Quality & great value of purchased product. Excellent customer service centre.

I bought an eufy floodlight camera with internal storage. Paid £150 great value, much better picture quality than my previous Ring floodlight camera. And with the added bonus of no annual fee!
Very easy to set up and install. App very user friendly, nightly recommend.

This is a great doorbell camera , very clear picture and good night vision, good for security and no on costs, pictures are stored on the micro SD card and can be viewed on the Eufy app.

Excellent service and products

Very impressive and exciting work

Easy to deal with
Product delivered quickly and well packaged

Easy to install and connect to WiFi,I is working perfectly and effective.
SD card covers all events and make you no subscription.

Easy to understand model compatability between video doorbell unit and base station. Easy to fit and great that there is no subscription model in place. I have added a compatible hard dr8ve to proved additional recording capacity. The kit continues to work well. I may have to work out how to switch it off when I am working . The garden, cleaning the car etc as my wife quickly got fed up with all the alerts, as I frequently activated the doorbell. 🫣

She quickly mapped the house, and once we figured out how best to use the app, she just gets on with it. No problems yet. Exceeded expectations.

Love the doorbell great product easy to install

Great addition to the family. It does a really good job mopping and cleaning.

Good products & delivered promptly.

Straightforward purchase on Eufy Website, however the large amount of choice of units and different homebase units means a bit of care is required. (Note to Eufy - an AI assistant might be useful here to help and confirm to the prospective purchaser that everything will work together). Delivery was clearly communicated. Set up & fitting was very simple indeed, the doorbell unit and homebase recognition worked well 'out of the box', and linking to Alexa and our legacy wired doorbell was also straightforward.

So, easy to install even for a 66 year old that's not great on tech!!

Set up a home security system with Eufy
Very straightforward, very user friendly
Also has the advantage of being able to completely individualise a system depending on needs.
Also cost effective and allows you to store images locally rather than subscribe to a cloud service
Very impressed and will probably build on the initial system further (external camera, door bell, door entry sensors, home base)

The cameras and doorbell were very easy to put up and set up with the hub. The picture quality is very good.

Update 12.3.26 - I was finally sent a replacement X10 Pro robot hoover, it arrived yesterday and it was a total disgrace to be 100% honest…the replacement was filthy dirty and I simply can not believe it had been tested/checked over or refurbished….it wasn’t even cleaned. As soon we spent 10 minutes cleaning it, we set it up and it immediately showed up an error that the washer pad drier wasn’t working….i strongly suspect this is why it was returned to Eufy in the first place and I seriously believe it was sent out via their eBay refurb shop to the next unsuspecting customer (me!)…I’m pretty upset with this terrible standard of service.

I was been contacted by Eufy after I left my review, I’ve requested the details of the complaints team twice via the support team (or AI Bot) that eBay offers (no reply on the matter) and I have to say I’m pretty upset that they simply ignore requests to escalate. The eBay refurb shop support agent has offered me a third machine (with a set of free accessories!)…but you can imagine just how low my trust level is now. Be very careful about using their refurbishment service…my advice is steer clear and save yourself a lot of stress. I have used an Eufy X8 for 2 years and loved the product and only replaced it due to the battery life reducing to an unusable level….i wish I still had it!

This review is for the Eufy outlet shop which offers ‘refurbished’ machines via an eBay shop.
I have been without a robot hoover for weeks now, I brought an X10 pro which was supposed to be fully refurbished and tested etc. The item we were sent was faulty from the moment we tested it and it’s been a nightmare trying to cope with the sub-standard support they offer.

I’m personally convinced Eufy use AI for a support service, the dialogue has been comical but totally frustrating at the same time.

The bottom line is the quality of refurbished product we received was sub standard, the courier service via EVRI was equally poor (they don’t update the tracking system as they should, so you have no clue when the item will arrive), The support service sounds very courteous due to scripted repaired, but it’s slow/long-winded and if you not careful you will get offered a engineering support chat but that can take up to 5 days to arrange etc)…..it’s all very slow.

If you spend some time reading reviews about the outlet shop by Eufy, you will see plenty of complaints about dirty non-working products being supplied.

I wish I had read reviews first, I wouldn’t have taken the chance. I greatly regret buying a refurbished Eufy product and I wanted to warn others that it’s a bit of a gamble. I accept I took a chance on buying a refurbished product..if only the support was faster acting and another machine was shipped out faster, it’s survivable. But we are weeks into having brought a robot hoover and we still don’t have a working machine. It’s unacceptable and I hope the company read these trust pilot reviews and greatly improve their service.

Sorry to leave a one star review, but sadly it’s well earned and I dearly hope it helps the company focus on their customer experience.