Eufy Opiniones 1685

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Ver más

Valorada con 5 estrellas sobre 5

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Ver más

Valorada con 5 estrellas sobre 5

Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Ver más

Valorada con 3 estrellas sobre 5

S100 cameras don't always pick up movement. missed some important incidents through this. interface not the best. unifi dashboard better. fast forwarding through videos needs improving. robot vacuu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de electrónica

Escrito por la empresa

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 3 estrellas sobre 5

Bit complicated to set up and use

Bit complicated to use. Good once working. Difficult to get it to call Alex's. Also im on a tp link down the garden. It's also hard wired. I cant get my alexa show to work with eufy
I also have a new phone .
Had to buy a storage card too...

My old one was a dream

14 de febrero de 2026
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Respuesta de Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Valorada con 3 estrellas sobre 5

Cleaning is good but disappointed with…

Cleaning is good but disappointed with E25 self cleaning station. It does need manual cleaning after every use. Also mop drying is 5 hours which I did not expect. I would not have bought it knowing these 2 things

1 de marzo de 2026
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Respuesta de Eufy

Dear valued customer,

Thank you for your feedback. We're glad the cleaning performance meets your expectations, and we'd like to address your concerns about the self-cleaning station.

Regarding Mop Drying Time:

The E25 actually offers two drying modes that you can select in the app:

Quick Dry Mode: Up to 3.5 hours - ideal for faster turnaround and low-humidity environments
Standard Dry Mode: Up to 5 hours (default) - ensures thorough drying for optimal hygiene
You can easily switch between modes in the eufy app settings to suit your needs!

Regarding Manual Cleaning:

While the E25 self-cleans the mop pads automatically, the base station's cleaning tray does require periodic manual cleaning to maintain optimal performance. This is normal for self-cleaning stations to prevent buildup.

Tips to Reduce Maintenance:

Rinse the cleaning tray weekly with water
Use the quick dry mode if you need faster cycles
We hope this helps! If you'd like guidance on adjusting the drying mode or have other questions, please contact us at uk.support@eufy.com - we're here to help.

Best regards,
eufy Customer Care Team

Valorada con 4 estrellas sobre 5

Ex-Ring customer never going back

Being an ex-Ring customer I found the Eufy doorbell and app very easy to set up for both mine and my parents' devices. However to be able to sync with other (non Eufy) door bell chimes would be great. Can't fault customer service and product. Keep it up Eufy!

22 de febrero de 2026
Valorada con 5 estrellas sobre 5

Saves a lot of time

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mopping function is struggling to recognise carpeted areas. Overall, very pleased with the purchase and highly recommend this to any one who's busy all the time!

1 de marzo de 2026
Valorada con 1 estrellas sobre 5

Poor battery life

Poor battery life. I’ve attempted to contact the Customer Services; no response received. Don’t buy this product

1 de diciembre de 2025
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Respuesta de Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Valorada con 5 estrellas sobre 5

Great Security Cameras

I’ve been using Eufy Security Cameras for a number of years. I’ve contacted Customer Support for advice and have had quick responses back. Would highly Recommend Eufy.

20 de febrero de 2026

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