Place an order for four items on Sunday, order received early Tuesday morning. One item a collapsible laundry basked had some damage, namely a hairline crack on the hard plastic part near the... Ver más
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Consulta las opiniones de los clientes
I received the wrong item - had to scramble to find something else the day before leaving on our camping trip. So far haven't heard back about how to return the wrongly delivered object and receive... Ver más
Order a 4 burner hob. Arrived with the lid batterd and full of dents. Instead of offering to replace they offered a very small discount which we didn't want. Just wanted a proper product. Then told us... Ver más
Easy to use website and quick delivery. One of the products we bought developed a fault, but the team were very helpful and efficient in responding and resolving the problem.
Información sobre la empresa
- Tienda de artículos de campamento
- también en la categoría
- Tienda de insumos para vehículos recreativos
Escrito por la empresa
UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Información de contacto
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, Reino Unido
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
4,3
Excelente
651 opiniones
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Respuesta de Uk Camping and Leisure
Hi Michael, thanks for your feedback. We've passed this to the relevant team for future improvements to be made. In the meantime, we are available to respond to emails within 24-48 hours and online chat is available Mon-Sat. Regards, UK C&L Team.
Excellent service.
Excellent service.. very polite, knowledgeable and great with advice
13 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Kevin, thanks for your feedback! We're pleased you're happy with the service and advice received! We look forward to welcoming you back to our showroom in the future! Regards, UK C&L Team.
Part came in less than 2 days
Part came in less than 2 days. Cant say more than that, excellent service
6 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Michael, thanks for your kind words. We're pleased you've been happy with the service received and look forward to your custom again in the future! Regards, UK C&L Team
Poor customer service
I purchased a sun canopy for my campervan. The first time of using it I noticed some small holes in the material. This didn't mean it was unusable, just needed replacing.
I contacted the customer service team and was told that they could replace it, but only after returning the damaged one first.
This was not convenient, as I had holidays booked and needed the (still usable) canopy.
I was then left with little choice but to accept their offer of a partial refund of £15.
I now have to repair the brand new canopy.
Very unsatisfactory.
8 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Antony, we're sorry that you feel this way. We can assure you that a solution was provided to resolve this issue for you prior to the partial refund being confirmed. I'm afraid it is part of our process with any warranty items, that they would come back for assessment before a replacement can be dispatched, we're sorry this did not meet your expectations at this time. Regards, UK C&L Team
Very poor service, no refunds.
I bought a tent from them which had several pulls in the material. They told me the material would settle down and manipulate back into place, this was not the case as photos show pulls in the material.
They have refused to refund due to the faults and also want me to pay for the tents return postage. Under the Consumers Act they are legally liable to refund due to faulty goods and also have to pay for return postage.
It seems my only option is to pursue this via the small claims court and report them to trading standards.
8 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
We're very sorry to learn you feel this way, we have looked into this and can see our colleague has provided a return collection request and can assure you we would not withold a refund from yourself. The information regarding the material was from the manufacturer directly, which was advice shared in your recent email contact with ourselves. Please revert to the email recently sent so that we can resolve this quickly for you and we apologise again for the inconvenience caused with the item not meeting your expectations on this occasion. Regards, UK C&L Team
Excellent service and the correct part…
Excellent service and the correct part which solved my problem straight away
1 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi William, thanks four your feedback, we really appreciate your comments regarding the excellent service received and are glad that this part solved your problems immediately! We hope to see you shopping with us again soon! Regards, UK C&L Team
Fridge handle
The handle was the right one easy to fit, it arrived on time and I was kept informed on delivery.
1 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Ian, thanks for your feedback! We're pleased to hear you're happy with your recent experience with us and we look forward to your custom again in the future! Regards, UK C&L Team
Great service
Great, helpful staff, got just what I needed, cheers Paul
2 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Paul, thanks for your lovely words. We're pleased our colleagues were able to help get you exactly what you needed! Regards, UK C&L Team
A great product
A great product, arrived well packed and undamaged. Had to wait a bit longer for delivery. It would have been great if I had been informed of the delay due to damaged stock, instead I had to ask. A bit of a shame as otherwise everything was great. Would use this company again.
6 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi there, thank you for your kinds words, we're glad your product met your expectations and can only apologise for the unforeseen damaged stock issue. We have fed your comments back, so that future improvements can be made in this area. We look forward to your custom again in the future! Regards, UK C&L Team
Good cover
Used the Fiamma bike cover for the first time last weekend,
For our bikes it is a little short on height, but looks a good quality and I used extra cords to fasten to rack.
2 de agosto de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for your review David, we're glad that the product has met your quality expectations and hope you have lots of fun out on your bikes! Regards, UK C&L Team
Great service and best price that I…
Great service and best price that I could find
2 de junio de 2025
Respuesta de Uk Camping and Leisure
We really appreciate your feedback Kim and are glad you're happy with the service and price of the product purchased, we look forward to your custom in the future! Regards, UK C&L Team
Excellent customer service
Excellent customer service, welcoming and friendly staff who have brilliant knowledge.
29 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Sophie, thanks for your kind words. We have shared these with our team! Regards, UK C&L Team
Parcel arrived promptly no problem with…
Parcel arrived promptly no problem with shipping.
Used this company as the pricing was significantly cheaper than anywhere else. Would order from camping and leisure again.
7 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for sharing your positive experience with us, we really appreciate your feedback. We look forward to your custom again in the future! Regards, UK C&L Team
Excellent visit to the business
Called into the store to have a look and liked a the mugs and plates on show. Lovely lady went down to the warehouse and collected them excellent service Lovely staff certainly I will be checking their website soon or popping in...
18 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for your kind words, we've shared these with our colleague Lidia, who was able to support you in our showroom on your recent visit! We hope to see you in store again soon! Regards, UK C&L Team
Received a very welcome service
Received a very welcome service, very expierenced advice and very helpful information!
23 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for your kinds, we've shared your feedback with our colleague Lois who was able to help you in store! We hope to see you again soon! Regards, UK C&L Team
Paid for my item was promised it would…
Paid for my item was promised it would be delivered within two to three days however 9 days later I have not received anything
23 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Hi Robert, we can only apologise for the inconvenience caused by the delayed delivery on this occasion. We have provided feedback to the relevant teams, so that future improvements can be made. We hope that you will consider shopping with us again in the future despite this issue! Regards, UK C&L Team
Excellent service
I ordered an Isabella eclipse sun canopy from your website. Extremely fast service and delivery, couldn't fault the service. Will definitely be ordering again in the future.
8 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
It's great to hear you're happy with your recent shopping experience! We look forward to your custom again in the future, don't hesitate to contact us if you need anything else! Regards, UK C&L Team
Respuesta de Uk Camping and Leisure
Thanks for your feedback Julie, we're pleased you're happy with your recent purchase! Regards, UK C&L Team
Easy to order on website
Easy to order on website. Arrived quickly. reasonable price. have not tried out the royal camping chairs so difficult to review.
14 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for your review Carlos, we're pleased to hear that you found it easy to order with us, as well as having a positive delivery experience! Regards, UK C&L Team
First time user
First time I have used this company. Ordered a new water pump. Easy to follow order form. Arrived when they said it would. No complaints.
8 de julio de 2025
Opinión espontánea
Respuesta de Uk Camping and Leisure
Thanks for your kind words Gill, we're pleased your first shopping experience with us was smooth and look forward to your custom again in the future! Regards, UK C&L Team
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