ukcaststoneonline.co.uk Opiniones 

41
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We were originally dealing with a lady called Sarah who promised us a smooth end-to-end process from start to finish. Unfortunately, after taking our order, she completely disappeared. We have... Ver más

Valorada con 1 estrellas sobre 5

AVOID, AVOID! I'd like to upload a picture of the charcoal coping stones to show how they are leaching minerals and deposits all over the walls beneath them. They have clearly been made incorrectly o... Ver más

Valorada con 3 estrellas sobre 5

As other reviews on here mention, delivery takes far longer than the 6-8 weeks lead time that I was told at the time of placing my order. Chasing telephone calls and emails are generally met with... Ver más

Valorada con 1 estrellas sobre 5

I would avoid this company like the plague. similar issues to other people it seems after reading reviews. Advertise which looks like a white pier cap on the website. on delivery is more like a sand c... Ver más


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2,3

Malo

TrustScore: 2.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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2,3

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(41)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The quality of our paving stones is…

The quality of our paving stones is excellent. They are a great colour (as appeared on the website) and a finish to a very high standard. They tried to provide the order as quickly as possible, and although there was a delay, the admin team were responsive and helpful. very pleased with the end result

18 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Quality product, great service…

I found this company when looking for options for replacing my old cap& ball sets on the terrace pillars. The price was very competitive, they gave me a delivery date and in fact they arrived early very well packed in a pallet! Great experience all around, highly recommend!

25 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product.

Great product.. fast delivery and fantastic communication would highly recommend and use again.

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Having dealt with these for the last 18 months as a site manager for one of the largest uk house builders, I have nothing but praise for the way they go about their business. Always reliable with great lead times and communication. Would and have recommended these to many people.

24 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful Sales team

We needed an urgent shipment of Pier caps for a last-minute project and UKS were fantastic to deal with and communicated effectively.

9 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful, do not use! Placed an order start of August, no notice of purchase, no delivery confirmation, I had to chase them every time! Only yesterday I received the items (1 November). I will not use again. Ever

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed my order on 4th July 2023

Placed my order on 4th July 2023. It is now the 21st September and I have no product. Customer service is next to nonexistant. When I did speak with them they considered me to be impatient.

I would not reccomend anyone dealing with this company/.

21 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY

Exactly the same experience as others have described. 9 weeks since they took my money, haven't had any confirmation or proof that my order is actually in production. They state 4-5 weeks on their site, this is just to pull you in, they are also using an image of a Trustpilot score that isn't reflective of their actual score, DO NOT USE THIS COMPANY.

2 de septiembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very good product which looks great.

I bought three pillar caps which were for a newly constructed driveway. After ordering I looked at the reviews- not a good idea as i then wondered if they would arrive or be up to any decent standard. I emailed the company to ask when they were coming but hear nothing however one week later they were delivered without any warning. They were well wrapped and on a pallet and were perfect with no chips and I have to say we are delighted with them. They look great on top of 6' pillars and were competitively priced. If I had looked at the reviews first I would not have used the company but I have to say I was very satisfied with the product and it came within four weeks of ordering.

11 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AWFUL PRODUCT AND SERVICE

AVOID, AVOID! I'd like to upload a picture of the charcoal coping stones to show how they are leaching minerals and deposits all over the walls beneath them. They have clearly been made incorrectly or by amateurs. I've sent 3 nice emails with the photos asking them to contact me but they have not replied or made any effort to contact me. I've learnt since this experience to ALWAYS check reviews before placing online orders. There are too many bad companies on the net selling rubbish like this and taking our hard earned money.

22 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS!!!

AVOID !!! Terrible customer service and rude. The owner is a thief they take your money and don’t deliver goods.
I ordered items from this company 12 weeks ago now. Nothing has arrived.
I called them to tell them not to bother any more as any one would , after waiting 12 weeks. As it stated 2 weeks delivery, the owner who picked up the phone tried to give all excuses. I have reported this company to my bank.
The company refused to refund me my full amount of £259. No delivery received.
Shocking !!!

Items at this company are cheap for a reason. I wish I had read all the bad reviews online about this company first.

10 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID

AVOID AVOID AVOID
There is no room on market for these kind of scammers !
These guys sold me some pier caps damaged and these damages are manufacturer mistakes because these guys are a bunch of amateurs ! I’ve sent them around 20 emails with photos proof and didn’t come back to me . After a Month I called them and they hanged up on me ! Now they are not answering to my calls or emails. AVOID THIS COMPANY! These kind of companies shouldn’t trade at all !!!
P.S . Plus I had to wait over 7 weeks to receive these products after chasing them with another few emails and phone calls

23 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service as I’ve…

Very poor customer service as I’ve mentioned before.
Finally received my refund after sending 4 unanswered emails,got refund after saying I would contact PayPal.
They deducted £50 for the pleasure.
Be careful as I ordered through uk stone online but response is from uk sculptures ltd.
I will not be ordering with any of them.

24 de febrero de 2022
Opinión espontánea

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