UKinsuranceNet Opiniones 72

This is via Nationwide current account. Had some travel insurance claims and although it was a bit slow (which I put down to covid), when I did speak to somebody they were very good and helpful. Overall am pleased with the service although I now note that they no longer cover claims relating to covid!

They are not even worth the 1 star .
Absolutely abissmal customer service resulting in making a formal complaint through Nationwide. 12 weeks after initial claim all they have paid is £63 from £86 we had to pay extra in a flight home . Nothing for a Curtailment to a holiday to Australia and New Zealand. No flight to NZ because they imposed lockdown or refund of 2 weeks car hire . Senior claims handler had done nothing about contacting our travel provider in over 3 weeks only when I lodged formal complaint did anything happen . Then the girl who called did not have the guts to say what they were refunding . No proper breakdown of what they have refunded , just a brief email . Needless to say I will have to waste even more time today trying to call them to get a proper breakdown , another hour on the phone just to get through .
If you have gave travel insurance through Nationwide it’s not worth the paper it’s written on 😡😡😡 !!!!!!

These provide the insurance part of Nationwide's Flexaccount and Flexplus account benefits. Only in a crisis will you discover just how poor they are! After ignoring a written claim of 14 pages for 2 months I finally got them on the phone. 'No-one is handling written correspondence". We raised a claim online and now, 6 weeks later, are still getting calls asking for the same information over and over again. The latest 'claim handler' had been drafted in from injury claims and wanted to start everything over again. His subsequent email asking for the same information had no link to submit it. The email address is one-way. the office is not open on Tuesdays and Thursdays. The last link is now invalid.The only way to submit stuff is via a link that they email you. A shambles.
Update: November 2020
Just to confirm that we are still waiting for a resolution to this matter. UK Insurance seem to just string things out ('contact your card company and ask them to chargeback the companies involved') long enough for the claimant to give up or die. Nationwide- you should be ashamed.
Update: January 2021
Finally got a settlement figure about £150 less than initial claim. Should it have taken 10 months? Certainly not.

Sadly not a company to do business with. The Nationwide BS sadly advocates Uki as their partners. I would expect more from my Bankers.

Just beware Recoverable Value clause which the Agent advised was introduced in November 2019. It means that when BA cancelled the long haul flights to Mexico City (which we booked in May 2019) and I had bought a side trip to Guadalajara with AeroMex; we are expected, by Uki, to take a AeroMex voucher even though we would have no reason to return to Mexico within the next few months (which was the duration of the voucher) if at all.

When I asked the Agent what would I do with the Voucher or what dates would I book another AeroMex flight for, given that I have no expectation of travelling to Mexico within the life time of the Voucher. He just said, "Thats our Policy and he couldn't offer advice."

So Im involving my Local MP, raising a Formal Complain and thus to the Ombudsman. It's a few hundred pounds that common sense would dictate should be paid.

BTW I have taken vouchers from Holiday Extra where I have a reasonable expectation of using them.

UKInsurance have given us excellent service. We insure our house with them.
Every member of staff we have spoken to over our very complicated insurance needs has been friendly, helpful, speedy and very efficient.
They always go to great lengths to find an insurance company who will cover us.
We could not be more delighted with UK Insurance and certainly will keep renewing our house insurance through this broker.

The sale of my late father's house hit a snag and was delayed for a few weeks. This meant that we had to reinsurer the property for just over 3 weeks. When we cancelled our policy on the sale of the house we were deducted £79.54 cancellation tariff and £27.50 cancellation charge from our premium. Rip Off!

I made the simplest medical claim imaginable, for a total of just £120 (after deducting my £50 excess). They started by asking for all manner of supporting documentation, which I duly supplied immediately, yet they still took over two months to process my claim. God knows how long a complex claim would have taken to settle. Based on this experience, I would be long dead.

They further delayed proceedings by asking for spurious random evidence - "we now need a fuel receipt to show you filled the car" - despite already having proof I had my car with me on holiday in France (I'd used my car to get to hospital for the emergency treatment). There was no doubt in anyone's mind that I'd used my car - the evidence was clear - so why the need for some random fuel top-up receipt? Do they think I drove to the south of France and back without topping up? Relevance and logic went out the window, and instead this smacked of delay tactics, hoping I'd drop the claim out of frustration.

Each piece of supporting evidence would be met with their standard acknowledgement that my latest submission was receiving attention, yet it clearly wasn't - it just went into a black hole. I had to chase them regularly, as nothing would be done until I did so. It felt like they were hoping I'd just go away and drop my claim.

When they did finally settle my £120, they overlooked providing a final breakdown or even a covering letter, until I asked.

Most irritating of all is they provide no e-mail correspondence channel, so every communication from you to them has to be done by phone. With most phone calls taking over 15 minutes on hold before getting to speak to a representative, the process is incredibly frustrating.

I could not recommend this company.

The worst insurance company on earth. Don't waste your time with this company. They claim the payment has been authorised 4 months later still no money from them. Excuses and lies, put on hold for 15 minutes, then,cut off. This company takes the mickey of customers. It comes with Natwest Platinum account for 20 pounds a month but not worth a penny.

WARNING!!!!
Rely on their travel insurance at your peril.
It is not worth the paper it is written on. When you try and make a claim they make you pay out for medical certificates and death certificates even when they are telling you that due to a family member who is not on your insurance passing away with previous medical conditions they will not pay out on.
You CANNOT speak to a manager or someone with authority. the only way you can speak to a manager is if you make an official complaint then you will get an attempt call back from a complaints supervisor.
UK Insurance (who underwrite Nationwide policies) are on the whole incompetent (asking for information they already have), unable to take the correct information and are all about making you jump through hoops to get a denial on the claim.
I have given up making the claim now and I have cancelled the travel insurance I had with them. Thank god I did not have to make a claim abroad. I would have been in a right mess. Especially as they take unreasonable time spans to communicate with you.

I am also considering cancelling my account with Nationwide as the bank do not have any influence over them and all they can do is make a complaint just like we can.

Above all, a waste of time. You would of thought your father being given 4 weeks to live as a good reason to cancel a holiday that was due during this 4 week period. (He passed away after three weeks!)