Understood Care Opiniones 335

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Esther Robinson is my advocate. When I say EXCELLENT service, believe me. She works really hard with seeking resources and available care for her clients. I'm thankful for everything she does for me.... Ver más

Valorada con 5 estrellas sobre 5

Donald Washer is excellent!!! He helped me find doctors, get appointments, stayed within my area and checked back to see how things went. He is also very personable and easy to talk to. Absolutely won... Ver más

Valorada con 5 estrellas sobre 5

Malissa is a very helpful person and caring person. She seems to understand and care about my limitations and try figure out what she can do to help. Sometimes I have to get up to get something from t... Ver más

Valorada con 5 estrellas sobre 5

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick ju... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 16% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Rachel has been such a godsend

Rachel has been such a godsend she has been doing so much work to try to get this work to start I think people are just holding her back to have it started I don't know what's going on right now but I'm sure she'll make it go it's very kind and it's too bad that I can't meet her thank you

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm really grateful that I got Bethany…

I'm really grateful that I got Bethany as my advocate. She's doing wonderful things. She's listening to me and she comes up with ideas to help me. Every time she calls, i'm sure the things would just keep going better.And better with her

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I thank God for ms Joan , she is a God send.

I feel very fortunate to have someone like Ms. Joan as my sponsor, she came in the nick of time. I really needed help and she got right on it( my problem)
She is and was a very good advocate , she helped me so much , like my guardian angel rift on time, she is v the best, patient, and caring. She got things done for me, thank you Joan. With gratitude.
Mary Williams.

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Heidi

Heidi
Wow, I always look forward to hearing from her, always on track, helping to prepare me for a important meeting, or overcoming a day to day obstacle. I was wondering what the heck I would do with out her, so helpful
and enthusiastic, she's just what I need.

2 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Joan my avacate and amazing personality…

Joan my avacate and amazing personality she is really helpful and I can really talk to her I feel truly happy 😄😁 with how much she try to assure me good things going to happen for me on her watch she made me a believer so far so good 👍😊😁

3 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got started out with a rough start…

I got started out with a rough start with you guys then I was finally matched with a great advocate. If I haven't checked in with her then she makes sure to check in with me to make sure I am okay and to remind me she is here for me.

12 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

She gives me hope that she is working…

She gives me hope that she is working diligently on fing me housing. Puts my name out there like no other. Gives me hope that one day I could stand tall again. Keeps me informed on what is available. Gives me no doubt that she cares. Keep up the good work. I believe in her power to make me whole again.

28 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brianna was simply a God send

Brianna was simply a God send. I feel she went far above & beyond her job description in a very touchy & critical situation. She helped resolve my problem & to say I'm very satisfied would still be an understatement. Thank you for EVERYTHING you did & for ALL the time & hard work you put in.

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Advocate Monnae

My Advocate, Monnae has been very mindful and helpful with my situation. When she sends me resources she checks with me to find out how it went. She continues to reach out to me with other resources. I am thankful to have her to help me as I am a Senior and no longer employed.

3 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Understood care did nothing for me

22 de marzo de 2026
Opinión espontánea
Logotipo de Understood Care

Respuesta de Understood Care

Hi Merita,

I am incredibly sorry to hear that we’ve let you down. It is disheartening to know that, despite our goals, we failed to provide the support you needed.

We would be honored to have the chance to make this up to you. We take your feedback seriously and promise to have this dealt with immediately to understand exactly where we fell short and how we can rectify it.

Please let us know the best way to reach you. We are committed to turning this around for you right away.

Kyle | Understood Care

Valorada con 5 estrellas sobre 5

Heidi forkner

My medical advocate, Heidi Forkner has helped me so much as I am disabled. I don't know what I would do without or now. With what I've learned, life surveys gotten easy, but I couldn't do it without her.

13 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I rate the company high due to my 1st…

I rate the company high due to my 1st advocate who was on top of things with me before she was replaced and this other advocate didn't seem to know what she was really doing and the most annoying part was the smoke alarm low battery going off in the background was just so loud and her insiuating that l was having issues when she was the one who was sending me the email without the form or the link attached and insisting she sent it, it was just an unprofessional way to deal with someone who you are supposed to be helping so hopefully the next advocate will be better than the previous one.

24 de marzo de 2026
Opinión espontánea
Logotipo de Understood Care

Respuesta de Understood Care

Hi DJ Gary B,

Please accept our deepest apologies for the unprofessional experience you had. We are truly sorry for the technical errors and the distracting environment you encountered.

We would be honored to make this up to you and restore the trust you initially had in us. We promise to have this dealt with immediately and will ensure your needs are met perfectly.

We are committed to doing better and appreciate the chance to fix this for you.

Kyle | Understood Care

Valorada con 5 estrellas sobre 5

Blessed beyond words

I don't have enough space to describe what a blessing UNDERSTOOD CARE has been for me. My advocate, Heidi quickly and respectfully developed a relationship with me that I was able to trust her with my life. She helped me through a dark and frightening situation. She gave me options from her huge directory of resources I didn't know were available to me. She believed in me at time when I couldn't believe in myself and with her constant encouragement and support I'm at a much happier, healthier place today. She was sent from above to be my personal angel.

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was very fortunate to have Talisha…

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick just one. She was punctual and made herself available until tasks were completed. Most of all she was wonderful to talk with, giving great advice, kind suggestions and words of comfort during an already stressful time, she made me feel important.

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Talisha is My Amazing Advocate

Talisha is my amazing advocate. I didn’t realize I needed one until I was blessed with her. She has jumped in with both feet and arms to do an amazing job helping me. And never does a call go by that she doesn’t offer help in areas I hadn’t even thought of. She is so helpful and I am beyond appreciative. I couldn’t ask for a more professional, helpful, and kind advocate than Talisha.

10 de marzo de 2026
Opinión espontánea

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