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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Under the Thatch website was well presented, easy to book rooms and really flexible around dates. All the booking information was provided with clear links to our booking information. We had a ter... Ver más

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Valorada con 5 estrellas sobre 5

A lovingly restored, cosy Cottage in a very beautiful valley with both easy and challenging walks on the doorstep. The Cottage is very well equipped and clean. We had a memorable week here and would r... Ver más

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Valorada con 4 estrellas sobre 5

Lovely cottage, bigger than it looks ! We thoroughly enjoyed our stay, so did our dogs. The cottage was wonderfully equipped, the log burner was perfect and the extremely generous supply of logs was... Ver más

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Valorada con 5 estrellas sobre 5

A long-awaited dream stay, and it didn’t disappoint. This beautiful cottage transports you to a simpler, slower way of life. Incredible value for such a special place — I’ll definitely be returning.

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Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones
  2. Alquiler de cabañas
  3. Servicio de hospedaje para vacaciones
  4. Alquiler de apartamentos vacacionales
  5. Hospedaje que admite mascotas
  6. Alojamiento amueblado para autoservicio

Escrito por la empresa

Under the Thatch is a curated collection of refined and authentic holiday homes. For 20+ years we have been restoring, designing and sharing properties that you’ll love in Wales, and beyond.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Wendy the Aberporth Express

Wonderful, character, sea views at the bottom of the garden Wendy was comfy and welcoming, highly recommended.

29 de septiembre de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for taking the time to leave a review, Claire - glad you loved Wendy the Aberporth Express as we do! You're welcome Under the Thatch any time!

Valorada con 5 estrellas sobre 5

A wonderful holiday in an idyllic…

A wonderful holiday in an idyllic location. A remarkable environment with comfortable beds. Perfect and we would throughly recommend Wendy.

29 de septiembre de 2025
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Respuesta de Under the Thatch

Delighted to hear that, thank you - glad you enjoyed Wendy the train carriage by the sea!

Valorada con 5 estrellas sobre 5

Idyllic and luxurious stay in Donegal

Fantastic few days in Donegal with our kids. I think we have found a wee gem at the Red House...such a beautiful cottage in an idyllic location. If you're looking for a clean, cosy and luxurious base for you're Irish adventure then this place is ideal. Can't wait to go back!

6 de septiembre de 2025
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Lovely to hear - delighted you enjoyed your break in Donegal!

Valorada con 5 estrellas sobre 5

Easy to follow instructions

Easy to follow instructions, well detailed info. Used before and never had a bad word to say about them or the properties they promote.

29 de agosto de 2025
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Respuesta de Under the Thatch

Glad to hear that, and thanks for the review, and for choosing us again for your holiday - have a lovely stay!

Valorada con 5 estrellas sobre 5

Lovely properties

Really easy to use, honest descriptions and certainly where we stayed exceeded expectations by some way.

25 de agosto de 2025
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Respuesta de Under the Thatch

Thanks Matthew for taking the time to review, and glad that you like what we do :)

Valorada con 2 estrellas sobre 5

Ffin Y Parc 3 Snowdonia - Under the Thatch booking

Ffin Y Parc 3 Snowdonia - stayed for 4 nights and was really looking forward to it. We flew in from Australia and as soon as we arrived we could see the neglect.
Rusted outdoor seating that you couldn’t sit on for fear of staining your clothes plus they looked hideously uncomfortable.
Lots of pot plants all over the place but none had plants in them - just very tall weeds.
Red wine ( we don’t drink), homemade vegan brownie and a pouch of nice coffee was all the hosts supplied. No sugar, Tetra Pak of milk…
The lounge was very small and very uncomfortable. It had an old woollen blanket full of moth holes over it.
There was one pump soap - none in kitchen and no soap for for the shower.
We were not given the information with Wi - Fi code until the following day.
The toilet seat is broken.
The bathroom cabinet was broken ( one door missing).
A washing machine but no airer to hang clothes which made it impossible to dry clothes.
The heavy quilt was suited to winter not summer. The hosts bought us a sheet in case we needed to use this instead of heavy quilt ( we did).
The front door was tricky to lock. We went to bed in the end with it unlocked. Figured it out the next day.
The bed was comfortable but don’t like feather pillows ( my problem). There was a massive amount of dust under the bed, not good for someone with a dust allergy. No broom was provided.
You have to leave a light on in the lounge so you don’t fall down the stairs if you need to use the loo during the night. They are steep stairs and the walls are painted black. It would have been a much better idea to provide some stair lighting.
The surrounding grounds are very nice, the drive up is lovely, but we found our time there uncomfortable and annoying.
We moved on to our next accomodation which was a third less of the price we paid for Ffin Y Park. It is immaculate with so much thought and effort put into beautiful accomodation. Everything to make you feel like you’re at home, which has only served to highlight the deficits of Ffin Y Parc 3 Snowdonia area.

14 de agosto de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for taking the time to leave a review, Sue, and for your messages during your holiday to us, and the owner of Ffin y Parc who lives adjacent.

We're glad that we were able to respond immediately (the morning of your first grumble), and that Ralph (the owner) was able to come around on the day after your arrival to try and help out.

He answered questions like 'there is no cutlery' (it was in the cutlery drawer) and emailed complaint 'there is no wifi' (the info log in info is there in the welcome folder), but it's useful to hear your further comments here.

It might be that we need to label the cutlery drawer in the kitchen unit with a photo to assist others. We'll use your comments to help us cater to future guests - as you say having a complimentary bottle of wine, homemade vegan brownies and ground coffee wasn't what you expected on arrival at this self-catering home.

I won't go through in detail every comment as guests can satisfy themselves with a google search to see things like the size of the lounge ( around 40m2, larger than even some whole houses we advertise). Similarly your preference on house plant types could be useful when they're next replaced.

We listen to your feedback carefully and will look at things like pricing - you paid £164 per night in peak August for a large apartment in a premium location that had (until your arrival) been reviewed at 5* by every other guest over 3 years. We feel that's reasonable value for a self-contained self-catering house in Snowdonia in peak season (it's certainly cheaper than even caravans at that time) but we realise that opinions vary on such matters. We understand that travelling from Australia can be costly for a holiday and we'll look at how we can keep prices in line with what you expect. In any event and we wish you well in your future travels in Europe.

Valorada con 2 estrellas sobre 5

Poor management - They need to ensure even at peak times

They need to ensure even at peak times, in fact especially at peak times that there are available people to carry out emergency repairs or better still do not rent out a property that has no usable blind in a bedroom, and ensure safety checks are carried out before the guests arrive. Upon arrival the blind in the bunk bed bedroom was found without a pull cord and wedged up with cardboard as it did not fit the window frame gap, which did not feel safe as the large window was imme diately above a bed where a child was sleeping. When the blind fell off the wall the 1st morning, I was disappointed that no one could come until the following day as we had booked a 3 bedroom property and now only had 2 bedrooms that were usable as we could not sleep in the summer without any blinds or curtains at the window. I did ask for a refund for 1 night as I felt our stay had been compromised by only having 2 out of the 3 bedrooms usable, combined with the fact I felt the property was not as clean as I would expect, specifically food left under the kitchen cabinets and a used tissue found in the bedroom drawers. Sleep is a large part of a holiday and having no curtains or blinds in a bedroom does significantly impact a holiday. No refund was granted. I had hoped that UTT could send someone to provide a temporary window covering for example, a stick up blind for example. I did appreciate the contact from Under the Thatch, however I was disappointed that it was left to the owner to find a repair man and that was not available until the following day, leaving us without any covering for the large window. I have rented with Under the Thatch for over 14 years and have never needed an issue to be resolved with a property. But I had not realised that it was down to the individual owner to arrange repairs, I had assumed wrongly that UTT would have help
available as that was the company I booked with. Eventually my husband was able to re wedge the blind up using more cardbaord and get it to hold in place, so as we only had a 3 night stay I chose for the repairs to be carried out the day we left as opposed to interrupting our only full day. I was just disappointed that the blind was not fit for purpose upon our arrival and it was down to us to find a temporary fix for our 2nd night in the property.

12 de agosto de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for taking the time to leave a review, Emma. You booked a 3 night holiday in New Quay with us and contacted us on Day 2 to say that you'd broken/ found broken one roller blind in one room.

We responded immediately as we always do, and the owner found a repair guy to attend the following day at 10am . By this time you'd asked for a holiday refund over the lack of use of the one roller blind as you declared it significantly impacted on your holiday.

As we always assist, we sent a man to repair the blind after you identified theminor issue, but you then changed your mind and said you DIDN'T want anyone to repair the blind or enter the property as you'd found a way to temporarily hold the blind in place. You thanked us/ and the owner for the assistance during the calls and messages we sent.
We did everything possible to help, in peak season, and in under 24 hours, and it's difficult to know what we could possibly have done to have satisfied you in this instance. We wish you well in your future holidays.

Valorada con 3 estrellas sobre 5

Webpage operation is easy enough, communication about confirmation after payment could be clearer

Its easy to see availability dates and to tick the boxes. Once you book, they send you an email asking you to pay, threatening to release the dates for others if you do not do that within the hour. Likely you have paid already on the web page when they do that. Hence you get a second email thanking you for the payment. I was hoping to also get an explicit booking confirmation. This could be easily fixed!

12 de agosto de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for taking the time to leave a review - and for your third booking with us. I've looked up your booking Dagmar, and can't see any error - you booked at 08.05 today, we sent you a booking confirmation at 08.05 with the link for payment (ie in under 60 seconds) and you'd paid deposit by 08.08 (under 180 seconds from the moment you filled in the form) - it's all timestamped on our system. However if you ever want any assistance please don't hesitate to get in touch - we're here to help. Kind regards.

Valorada con 5 estrellas sobre 5

Just a great spot to spend time.

Just a great spot to spend time.
Birds, beach, tides in and tides out, wildflowers, great walks. Loved this cottage. Would return in an instant if able.

13 de julio de 2025
Opinión espontánea
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Respuesta de Under the Thatch

...and you'll be very welcome when you do. Thanks for taking the time to leave a review - we know that there are many (mostly 'multi-national' 'agencies' out there providing self-catering in Wales and we're glad that you chose our family-run firm.

Valorada con 4 estrellas sobre 5

Perfect secluded dog friendly cottage…

Perfect secluded dog friendly cottage near strumble head in pembrokeshire. The description and photos were perfect. Although it could sleep 8 people the details were honest in the fact that there was only one bathroom so would ideally suit 4-6 people. Our group consisted of 4 adults, one young child and a small dog. The room layout was ideal. There was a small garden with gates so it was perfect for allowing the dog to potter outside, and picnic benches for us to eat and relax. We had clear instructions on how to find the cottage which was very useful. Whilst the phone signal was not great the WiFi was good.It was only a 10 minute drive to a beach and a short walk to the lighthouse. St David's was a 30 minute drive and there were many other lovely places to visit nearby. It was so peaceful and quiet and the whole process was very smooth.

10 de julio de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for your review and glad that you and your pooch enjoyed Bwthyn Tresinwen! It's a lovely spot that I stay at myself with my own family. As you say - there are beds for 8 there (that we don't advertise) but as there's only one large bathroom we only advertise for 6 (and only allow larger bookings if guests acknowledge that there's a single bathroom). I'm glad you enjoyed your stay by the lighthouse, and thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Comfortable stay

We'd had been part of a group who had previously stayed in Granar, so we knew what to expect, but it was a great experience. The cottage is very comfortable, beautifully furnished and met our needs.

30 de junio de 2025
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Respuesta de Under the Thatch

Glad that you enjoyed Granar Trehilyn - and thank you for your kind review.

Valorada con 5 estrellas sobre 5

Markwells House is a truly special…

Markwells House is a truly special place. We had a family weekend away with 8 people and 2 hounds. We all enjoyed every inch of the house and the exquisite and thoughtfully curated gardens, which give a nod to formality and touches of wilderness, creating special little areas where we could find each other snoozing in the brilliant heat wave. (I have to give a shout out to Kim and team as they do a beautiful job.) The house and the way it's furnished with such care, a real eye for detail and storytelling make this home a real gem to stay in. We felt utterly spoilt! The bedrooms are each lovingly different. The area is idyllic, with amazing views of the surrounding countryside - replete with the birdlife, bunnies and even a pair of boxing hares (met naturally with the obligatory "Here, Hare Here...") Comfort and style - relaxation and restoration in one perfect property. The house was equipped with absolutely everything we needed, and Amy, the wonder, was super helpful and lovely from the beginning to the end if we had any questions. So, pretty much the perfect stay! We will be back - we promise

27 de junio de 2025
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Respuesta de Under the Thatch

Delighted to hear that, thank you! Pleased you saw the hares! Anyone interested can see the property at https://www.underthethatch.co.uk/suffolk - thanks for your booking, and review.

Valorada con 5 estrellas sobre 5

Happy dreaming and planning

The website UTT makes for many evenings poring over dream houses and locations.

23 de junio de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Delighted to hear that, thank you. We try and be as 'curated' as possible, only representing the houses that we've renovated or styled ourselves, or those that we'd be happy to stay in ourselves - so happy to read your review!

Valorada con 5 estrellas sobre 5

Fantastic accommodation in peaceful…

Fantastic accommodation in peaceful setting. UTT are responsive. Would book with them again.

25 de junio de 2025
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Respuesta de Under the Thatch

Glad to hear that, and glad we were able to help!

Valorada con 5 estrellas sobre 5

Stayed again at an Under The Thatch…

Stayed again at an Under The Thatch property, last one was less than a year ago and the first nearly 20 years ago. Full of character and comfort at the same time. Quality is pretty much guaranteed at the properties so can book with confidence. Booking is quick and easy online, and telephone help is personal and prompt.

6 de junio de 2025
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Respuesta de Under the Thatch

Lovely to hear that, thank you! And thanks also for supporting the company over so many years!

Valorada con 5 estrellas sobre 5

Great Company - special places

We have used UTT for over 10 years and as our family had grown and requirements changed UTT have been able to provide all we needed - and in beautiful places where we have made special memories. Their systems are efficient, and importantly for us the cottage owners seem to enjoy working with them. Highly recommend.

9 de mayo de 2025
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Respuesta de Under the Thatch

Delighted to hear that, thank you - and pleased to hear the owner/s are happy too :)

Valorada con 5 estrellas sobre 5

Capel Pennant - peaceful and beautiful

The capel is a lovely space in a beautiful location. We were welcomed by some roosters and hens as well as a couple of geese and ducks. It’s a peaceful location with many walking (or running) routes if you’re happy to go up and down a lot of scenic hills. Our host was very amiable and thoughtful. I would recommend it unreservedly.

25 de abril de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thanks for your kind comments; lovely to hear! Delighted that you enjoyed Capel Pennant in Llangollen!

Valorada con 3 estrellas sobre 5

Bwthyn Trehilyn is a beautiful cottage…

Bwthyn Trehilyn is a beautiful cottage set in glorious surroundings. All the facilities are provided. We were fortunate to have lovely weather and explored south Pembrokeshire taking in St Davids, Abermawr beach, Solva and our favourite place, Melin Tregwynt. Underfloor heating was great and having access to Netflix was a bonus. Wifi worked well. Parking was great next to the cottage. Plenty of walks nearby. Couldn't comment on the onsite shop as the door wouldn't open. However, the cottage does need a refresh. The beds are way too small and uncomfortable. Sofa's are past their best and dirty. The cottage needs a deep clean.

25 de abril de 2025
Opinión espontánea
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Respuesta de Under the Thatch

Thank you so much for taking the time to share your feedback on Bwthyn Trehilyn. We're so pleased to hear that you liked the cottage.

We truly appreciate you highlighting the areas where you feel the cottage could be improved. Your comments regarding the beds, sofas, and cleanliness are very important to us, and we will certainly discuss them with the manager and housekeeper as we plan for future maintenance and updates to ensure all our guests have the most comfortable and enjoyable stay possible.

We hope that despite these points, you still have fond memories of your time exploring Pembrokeshire, and we would be delighted to welcome you back to Bwthyn Trehilyn in the future after we've addressed the issues you've raised.

Valorada con 5 estrellas sobre 5

We loved our stay at Bwthyn Tresinwen

We loved our stay at Bwthyn Tresinwen, Strumble Head. It's a beautiful, cosy and quiet cottage, just a short walk from a lovely cove and Strumble Head. It had everything we needed for a perfect holiday. Despite appearances from the outside, it's huge and so many bedrooms! It’s like a Tardis. There is a lovely little garden to enjoy morning coffee or evening drinks, whilst listening the birds. So peaceful. It’s a brilliant spot for exploring the Pembrokeshire coastal path. We were lucky enough to see so many seals on our walks. Delightful and highly recommend.

18 de abril de 2025
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Respuesta de Under the Thatch

Lovely to read that thanks, especially after so many stays - thanks for supporting our small family company so many times!

Valorada con 5 estrellas sobre 5

Under the Thatch cottage rentals

Under the Thatch cottage rentals: we've just returned from an easter break in an Under the Thatch cottage. We've probably stayed at 10 cottages now, mostly (but not exclusively) in Wales. We've never had a complaint. The cottages are beautifully restored, lovingly decorated and homely - and always in incredible locations. Many of them are dog-friendly, and our dog loves them! Couldn't recommend them highly enough.

18 de abril de 2025
Opinión espontánea

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