UnitedHealthcare Opiniones 

The "customer advocate" was the sh*ttiest I've EVER spoken to. She came at me with the dumbest and rudest take on everything. What a complete POS.

I have worked in the dental industry for 20+ years with a variety of insurance companies. UHC is not capable of delivering quality service to their patients, specifically Medicare patients or providers. I have repeatedly received incorrect/illegal information from their representatives. I also believe UHC Medicare intends to do harm to the elderly population by making benefits inaccessible and unusable through the complicated process they have put in place for utilizing said benefits. They do not hold up their contract benefits. They prey on the elderly knowing that many struggle to have the resources necessary to navigate their complex system. UHC Medicare should have a lawsuit filed against them for elderly abuse. As a dental service provider who has worked extensively with them for decades, I can not in good faith recommend them to my patients.

Got them as Quest in Hawaii. Told to go to urgent care. No urgent care here that they cover.

Told to call my dr. She had vanished from their directory.

Went to choose a new dr. Called them. "We don't take united".

This isn't a business, it's a scam.

United- if you read this- its my legal name, Jessica Abelson, and the moment my plan flips to HMSA I'm writing a letter to the state about your LACK of covering anything, as well as fraudently listing non-included providers in your directories.

Regrettably, I must convey my continuing profound dissatisfaction with the level of service provided by GoldenRule/United HealthOne. It appears that there has been a deliberate oversight of pertinent information by their organization time and time again, resulting in a disruption of my coverage and an unjust increase in my monthly premium. This experience has been nothing short of distressing, and I have resolute in my commitment to pursuing the necessary escalations to safeguard my interests. Unfortunately, I don't think most people have the knowledge and tenacity to continue the letter writing and escalations to to and including the CEO level.

The policy you describe sounds more like a form of extortion than genuine insurance. The exorbitant monthly fees coupled with a super high deductible create a scenario where individuals are essentially paying a hefty sum for coverage that only kicks in during extreme circumstances such as cancer or major traumatic injuries. This approach prioritizes profit over the well-being of policyholders and exacerbates the financial burdens already faced by many Americans.

It's disheartening that companies like GoldenRule/United HealthOne can operate in a manner that seems to exploit and take advantage of the American population. This is not just an issue with one company but reflects systemic flaws within the American healthcare system and government oversight. The lack of regulation and accountability allows for these practices to persist, ultimately harming individuals who rely on these services for their health and well-being.

Overall, my experience highlights the urgent need for comprehensive reform within the American healthcare system to ensure that individuals receive fair and affordable coverage without being subjected to predatory practices by insurance companies such as what I have experienced with GoldenRule/United HealthOne.

I just enrolled in United Healthcare this year. I had an appointment with a specialist on January 3rd, which I had set up months before, so I called on January 2nd to ask if I should postpone my appointment until I had my primary doctor write a referral since my policy said this was required. The lady on the phone said to go ahead and she would waive the required referral. So I had my appointment and they denied it saying I didn't have a referral. I spent hours calling and each time they said they would fix it and pay. After 4 phone calls and about an hour each time, they ultimately said I would have to make an appeal, which would require me to fill out a lengthy form and a letter explaining everything. At this point, I paid the doctor bill because I just couldn't spend any more time with this. Terrible start to my new insurance. Will change insurance company at my first availability.

If I could rate ZERO STARS, I surely would. I have been on this AARP Medicare Plan for 31 days in January 2024. This company puts you through the “SIT AND SPIN CYCLE, which is a ploy, I’m fully convinced, to keep you from accessing your healthcare. You reach one person, answer every verification question, to be able to ask your question, just to be shuffled somewhere else. Then, same process, next call rep, rinse later and repeat! I spent at least two hours going from a total of 6 call reps.

This is nonsense! Why are we paying our premiums, and wasting our precious life each day, to access our healthcare, IN SPITE OF OUR HEALTHCARE!!

I recently read on the internet that “Unitedhealthcare is the Crown Jewel of Healthcare”. Who ever wrote that article must not be a member!

I sat and spun filing a prior authorization for a generic, highly effective, low cost drug that wasn’t on their formulary. The drug was about $100/30 day supply.Too much! I had my doctor submit a prior authorization, for a cost of $97/30 day supply. What? My last insurance was with Medicare, and I received the drug for zero cost, every month. Not this cheapskate insurance! My tier exception came back approved for October 2024, while it’s only January 2024. Then somehow, it was approved, while simultaneously being denied. It was approved for $97/30 day supply! Wow! What a great deal. Not! Then I received a letter that it was denied, due to being a non-formulary drug.

This company has tried to make me lose my mind, as their business practices are unethical, profited driven, and actually, keep you from actually using your healthcare.

Jump ship now if you can. Unitedhealthcare is a TRAIN WRECK. I have made at least 50 hours worth of phone calls this 31 WONDERFUL days to GET A WHOLE OF NOTHING!

I DO NOT recommend UNITEDHEALTHCARE! ❌❌❌

UHC discriminates against disabilities. They do not help those who have limitations. They will not assist you when you call them. I have vision and memory deficits. They instead decide that it is best to have you do everything yourself. So I decided it was best to file a Civil Rights Discrimination Complaint.

I AM NOT ABLE TO ACCESS MY ACCOUNT. ITS A VERY HIGH MEDICAL EMERGENCY AND THE CUSTOMER SUPPORT IS NOT ABLE TO ASSIST ME ON THE PHONE CALL.
I HAVE BEEN TRANSFERREFD TO 9 DIFFERENT PEOPLE AND STILL I DONT HAVE THE ISSUE RESOLVED. THESE ARE THE NUMBERS I HAVE TALKED TO
1. 8669228266
2. 8775429239
3. 8007181293
4. 8669228266
5. 8778444999
6. 8442809822
7. 8006545667
8. 8008269781
9. 8664141959

AND I am still on the call, expecting me to be transferred to next customer support

Impossible to understand phone calls. Loud background noise, cheep phone headsets,heavy Phillipines accent,phone constantly breaking up. I had 2 other people listening in on phone call and they couldn't understand UnitedHealthcare representatives.

This complaint is about the UnitedHealthCare Insurance Company. I find them untrustworthy, unprofessional, unreliable.

On Friday, November 24, 2023, I applied for supplemental insurance for 2024 through an agent of AskChapter a medicare broker company.

The agent suggested AARP-UHC because the rate was $149.62. So, she took me through the underwriting process – where I answered a large number of questions. I then filled in an application and put in my signature in several places on the form. I was also required to provide my bank information including routing number and account number.

I received an email from UHC on Tuesday, November 28 saying that my application was accepted and that I had been accepted for coverage at the higher premium Level 2 Rate ($433-$436, much higher than the $149.62 I had applied for).

I would expect that since the rate was so high, UHC would check with me to review and confirm the rate before proceeding to charge me. But they did not check with me.

I contacted the AskChapter agent and was informed that she could not help me and that I needed to contact UHC directly to cancel my plan.

I contacted UHC, on December 01, 2023, at the number (1-800-630-1648) provided to me and spoke with Mecca V (ID MeccaV-12-12-023) a customer representative. I told her that I did not want to go ahead with the plan and wanted to cancel it. She told me that I would receive a cancellation letter ten days after the termination date – January 01, 2024. When I asked for an email, I was told that sending an email was not the procedure. I asked to speak to a supervisor and was connected to one after a lot of reluctance.

The supervisor, David Breckman, I was connected to also indicated that sending emails was not the procedure. When I insisted on an email, he said I would get one in 24 hours. Three weeks have passed since then, and I have not gotten any email yet. It seems to me that he said what he said to get rid of me.

this insurance sucks it pays for nothing and the navigators are useless i been with united healthcare 2 yrs now they told me i had 3500 hundred dollars in dental but no one takes it i got 4 open nerves in my mouth i cant get any thing done fir it unless i fill it full of super glue myself to stop the pain they were supposed have a medi ride service to take to and from the DR appointments so when i scheduled they never showed up made me miss my appointment stay far away from this company im done with them

I do not appreciate being forced to use OptumRx. I have no idea if my meds are still good because i have no idea how long they sat in an overheated truck. If they don't start covering brick and mortar pharmacies I will be using another health insurance carrier next year. Quite honestly UnitedHealthcare, your greed is showing.

I'm paying out of pocket for a mammogram. Not sure why I am paying for insurance if they can't cover preventative care.

I had a chipped tooth and my dentist recommended a crown. The tooth holds my partial bridge. My dental coverage is $1100/year. I paid close to $2000 and the tooth was drilled down and a partial crown put on and I was scheduled for a follow-up appointment in a few weeks to get the permanent one. I got a paper from United Healthcare showing they paid about $1100. The day of my follow-up appointment I got a phone call from the dentist saying United Healthcare denied my claim and I would have to pay the remaining $1100. I did not have the money so I still have the temporary crown, for 6 weeks now. I called United Healthcare and was told the “pre-auth” approved the procedure but now it is denied. So I have a temporary crown that will not last long, a tiny fragment of a tooth left when it falls off and can’t wear my partial now because I don’t want to dislodge the temporary crown. Their dental coverage is worthless.

Horrible experience! App was not working so I called, was on the phone for hours, no one speaks English which makes for a really hard time when giving directions, tried to send me to an address that doesn’t exist because it was inside a CVS that has a separate address from the inside clinic. On the phone 5 different times for several hours total all with 101.6 fever and in the end I went to a minute clinic & paid with my credit card! I will be changing my insurance as soon as open enrollment hits! I was denied my dermatologist appointment (the day of after it took 5 months to get) even with a referral from my doctor, they would let me see the derm but he was not allowed to remove any suspicious areas which being Irish & born & raised in FL I have NEVER been to the derm without having something cancerous removed! They wanted me to go see the derm, have him note any areas of concern then have me come back, check the areas again if still of concern make a 3rd appointment to remove. So have cancer, know it’s there & do nothing, NO THANK YOU! I paid for the derm out of my pocket too. Basically with UHC I basically pay them for nothing as I end up paying for my healthcare services out of my own pocket as they appear to be useless!!

I have been trying for several months to get UHC to send me a card with the correct primary doctor listed on the card. When I give them the name they advised he isn't certified. I advised them numerous times that he is certified and the medical group he works with. I have finally went to the insurance guy that sold me the policy who then had to switch me to another Dr. that is with the same medical group. For some reason that UHC never explained, the first primary doctor was not on their list. Also it is difficult to understand the customer service people because they are mostly foreign speaking people. I would give UHC a -0 on any survey for satisfaction. I will probably switch back to my other insurance company the first of the upcoming year.

The Worst online service. I have to change my password every time I log on! Then go through a tedious process to get a new PW. And once you get to the site, it's very poorly arranged.

your representatives are liars and you have made many life threatening mistakes with my medical this year as mistakenly saying i wasn't covered for a scan then next appointment approving me for transportation to Dallas and not calling me back to let me know after giving me conformation number that you canceled because of distance so i now owe for a visit i did not make and did not get the arterial scan i need. and you feel its ok to waste 7 hours of my life to dallas the 1St time for nothing and the second time you cost me money and the opportunity to find another ride that shows you dont care about my health at all

If I could give UnitedHealthCare 0 stars, I would because this is the absolute worst health insurance company. They are barely accepted anywhere and I can't hardly find any Dentist that I need. Please avoid this insurance company. When they give you a list of Doctors, the list is outdated and not updated

Whenever I call I'm redirected to a voice mail for someone who never answers their calls or returns voice mail messages. When I email or write in via their website, I'm told I have to call. When I click ask a question on one of my claims and write out my questions, I get an auto response telling me to call. As I browse the website I get a chat pop up offering to help me, I ask my question there. I get an autoresponse telling me I need to call and that I wont be supported by chat, email or otherwise. Why do I pay this much for insurance again?