Unitel Direct Ltd Opiniones 

Extremely disappointing and stressful experience with Unitel Direct. If I could give ZERO STARS I would!

Over the past few years my small business has been sold multiple “SEO” and marketing services that have turned out to be completely unnecessary and vastly overpriced for what is actually being delivered. What started as a basic service gradually turned into thousands of pounds per year in additional products that were repeatedly upsold.

When I finally reviewed the services in detail it became clear that much of the work described is generic SEO boilerplate that most web hosting or basic marketing packages already include.

In January 2026 I formally requested cancellation in writing. I have since found multiple emails confirming this request and clearly stating that I wanted everything cancelled and that I did not authorise further work.

Despite this, Unitel Direct have continued to insist the contract has rolled over for another 12 months and are refusing to cancel services unless an outstanding balance is paid first.

Even more concerning is the way the situation has been handled since raising the dispute. I have received repeated phone calls throughout the day followed by WhatsApp messages threatening legal action if I do not immediately respond. This is not an appropriate or professional way to deal with a genuine contractual dispute with a small business.

Instead of attempting to reach a reasonable solution, the approach appears to rely on pressure tactics and intimidation.

I have now formally disputed the charges and requested copies of the signed contract, a full breakdown of services and confirmation that no further charges will be raised.

My advice to any small business considering working with Unitel Direct is don’t do it!

Unfortunately this has been one of the most stressful and disappointing supplier experiences we have encountered as a business.

my account manager Jason was very helpful

O % they took money from you and waisting your time and specifically Megan she only call you for give good reviews but they not work how mouch you paying them i paid them full amount 2monnths ago and no reply.

Pls don't go with them

I had a problem with my wifi which I reported mid January, I was sent a new router but this would not connect to my digital phone. I have continued to request help but we're now into March and I still have no wifi. As a small business it has been extremely challenging, embarrassing in front of customers and upsetting, not to mention loss of earnings. The staff are always polite and assure me they're doing everything they can but I still have no wifi. I sent a complaint email last week and did not even receive an apology in their response. I certainly regret entering a contract with this company and will not be renewing.

Mellissa and her colleague were extremely helpful. I would give them ten stars if I could. So polite, and so very helpful.
Ty Mellissa and you colleague

samson gave some great customer service, good follow up and communication throughout

We have been with Unitel for 3 years now and I must say was a little sceptical about this kind of service. Michelle and Melissa have been involved I’m my accountant from the start, created great alternative domain name website pages that help direct more clients to our main site. These pages now rank all on the first page of Google. This does take time but once you’re up there they do maintain the SEO, keeping you on the first page of search engines. It’s a service that once you buy into it you’ll have to keep it going otherwise these sites will drop down the search ranking's. Be prepared to go for the long term not short term to see the real results.
Thanks for the good work Unitel and look forward to the continued support.

Adam - Director
MAJESTIC EVENT HIRE

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive today.

We have wasted so much time and money because of them. So first of all, they cannot help to rank your website on Google. They will create fake websites that will lead to your main website (they will present this in a careful manner that you won't relise!), which will seem dodgy to any customer. So after paying them a lot of money, we have received absolutely ZERO leads, and they do not care about designing the website etc.

Please be extremely careful with this company because they are running a scheme that you will never be able to get out of the contract, and they will use made-up phone call transcripts against you when you have clearly emailed them that you wish to cancel their services.

They do not care about you after taking your money, and as I said, you cannot cancel with them because they will threaten with legal action, and they will waste your time and your employees' time, so be careful with them.

If I could leave 0 stars I would. Do not do any business with this company in terms of online marketing or whatever else they do. Empty promises, lies, shoddy websites, and therefore, no results. Stay well clear.

Do not trust this company! All transactions other than invoicing are done verbally so that when their account manager lies and fail to do what he agrees to do you can't prove it. Once they have your business they make it as difficult as possible to cancel.

Very helpful and professional staff, do what they say they will do and always respectful and polite.

Very happy with the service from Simon, Megan Jason have provided this year and previous years managing my account

⁹very helpful thanks

Always a pleasure to chat with Melissa. She is always cheery and helpful.

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us.

They very professional and are a great asset to your team.

Please do no use!
Promise the earth - deliver swear FA

Having used them and still tied in until June - we honestly got absolutely zero ROI, save your money and buy a lottery ticket ….. better odds on a return.

Jason was helpful and able to provide information I had been needing for a while.

jason and Danial was helpful