Unitel Direct Ltd Opiniones 

I would strongly advise any business considering Unitel Direct to think carefully before signing up.

We took out an advertising package in July 2022. Since then, we have made repeated attempts to cancel the service in 2024, 2025, and again in 2026. Each time, we have been met with excuses, delays, and reasons why our cancellation supposedly cannot be processed.

One of the most frustrating aspects of this experience is that we sent an email requesting cancellation on a specific date, yet Unitel Direct claims they cannot locate the email and are using this as justification to refuse our cancellation request. It is unacceptable for a company to place the burden on the customer because of its own inability to find correspondence that was sent.

Rather than dealing with our request fairly and professionally, the company appears to be more focused on finding reasons to keep us tied into a subscription that we no longer want. After several years of trying to end this agreement, we are still facing resistance and obstruction.

Customer service has been extremely disappointing, communication has been poor, and the entire process has left us feeling trapped in a service we have repeatedly asked to cancel. A reputable company should make it easy for customers to leave if they are dissatisfied, not create barriers and excuses.

Based on our experience over the last several years, I cannot recommend Unitel Direct. Businesses should be very cautious before entering into any long-term agreement with a company that makes cancelling so difficult.

Business to business contracts require no signature, verbal agreement over the phone is enough to be locked in for a year. Then when they send you the contract in an email you can't view it without completing the signature form.

Some clever wordplay over the phone got me stuck in for the first year and incorrect information about the window for cancellation got me stuck for a second.

The website they eventually came up with had either been made with AI or farmed out and done with 0 care or attention. Of the 100s of before and after photos I sent them to use for the site the one they chose for the very top of the site was a dirty before picture and they hadn't even included my email address on the site let alone a contact form. All the text was generic marketing waffle seemingly copy and pasted with my business name inserted. When I asked if they'd be including a gallery I was told that's a premium feature that would cost extra

I double checked when handing my domain over that it would be returned without issue and they still charged £120 to hand it back to me

Very relieved to be rid of them. Avoid at all costs.

Hi was very happy with service and untitled direct do work as a team and do talk to each other/ as other companies do not talk to each other so other companies do not work as a team but untitled direct do work as a team and that's why I would not go anywhere else FUR FAMILY FAIR

We have advertised with Unitel Direct for a number of years.
Last year I experienced a significant health issue, and during that time our website was unfortunately hacked and not functioning correctly for approximately six months. As we pay annually in advance, I had hoped there might have been some communication or support during that period, but this did not happen in our case. Given that the website was not operational during that time, it was difficult for us to assess what impact, if any, the advertising or SEO activity may have had.
The agreement operates on a 12-month rolling basis and requires written notice prior to renewal. The notice requirement is referenced as 30–45 days before the renewal date and within the final contract period. In practical terms, this means the timing of cancellation is very specific. Giving notice too early or outside of the required timeframe may not prevent automatic renewal.
It is also important to understand that early termination during a contract year may not be straightforward under the agreement terms.
Payment was made by credit card, and the card details were retained and used for automatic renewal. Businesses should therefore be aware that renewal may be processed automatically unless written notice is provided strictly in accordance with the agreement.
In my personal view, good customer service practice would have been to contact us before renewal to confirm whether we wished to continue advertising for a further year. This did not happen in our case.
I submitted a written complaint and also attempted to raise the matter by phone but did not receive a response. I have noticed that in responses to some reviews, the company asks reviewers to identify themselves. Had my email and written correspondence received a reply, or my call been returned, my account details would already have been known and the matter could potentially have been resolved directly.
Prospective customers may wish to review the contract terms carefully, particularly around renewal timing, cancellation requirements and payment arrangements, and ensure they keep clear written records of all correspondence.
This review reflects our personal experience.

Absolute scam!!! Run far away! They will talk you around to buying their internet SEO packages and will add on extra services you don't actually want without explaining prices or the fact that your contract auto-renews and has no cooling off period! They have been reported to action fraud multiple times and have gone to court! They won't let you cancel either, absolutely shocking.

We have been with Unitel for many years. They done an amazing job at the beginning putting together an excellent package and website. We have recently wanted to update it and this has been a smooth process and done quickly. Much appreciated.
Michelle, Jason and Toby have been brilliant calling and emailing me to check to make sure everything was up to date and okay.

I tried to give my friend my old Unitel domain which was currently in it's "expiring" grace period according to nominet. They want a whopping £99+VAT just to generate the IPS code! They could've done it in the time of my phone call, it literally takes 30 seconds to generate the transfer code.
So instead I paid the Nominet £10 dispute charge and won it anyway.
Absolute scam of a company!!

AVOID AVOID AVOID!!

This company ties you into a contract and makes the terms & conditions impossible to cancel the agreement. I forgot to cancel the initial agreement so it rolled over 12 MONTHS. So I wasn’t happy with the service and tried to cancel it but they said I need to wait another 12 months so I set a reminder to cancel it. Then I tried to cancel it on 22/01/2026 for renewal on 28/01/2026, but apparently you have to notify 30 days before agreement so it’s rolled over 12 months. I’ve made numerous calls for people to get back to me and they haven’t now I’m sat here reading my “Notice of honour” letter threatening me to pay £1377. If your a small business and work hard for your money avoid this company

Melisa and Jason as always, were friendly polite and courteous. A pleasure to deal with

Kevin
KJL Upholstery.

Unitel have been great for my decorating business! Couldn’t recommend them more!
Thanks
Kevin C
Kevin’s Decorating Services

Always happy with Simon and Jason 's services.

I was very happy with the way Jason with my complaint. Avoid a man called Simon Evans at all costs

AVOID THIS COMPANY!!!!

My partner was pressured into an internet advertising package in July 2024. They set up an agreement over the phone and emailed him documents to sign electronically, which he never signed.

Despite this, they insisted he was tied into a contract. He did agree initially verbally over the phone 4th July 2024 then after numerous phone calls regarding his payment details 11 July 2024, He contacted them repeatedly to say he was unhappy with the service, but they continued to pressure him.

He is not in good health, and the way they spoke to him made him feel he had no option to cancel.

They sent “stat reports” that were completely useless to him (he is colourblind), yet charged £298.80 a month for them.

When he challenged this, they became threatening over the phone, saying he had no choice but to pay.

After his card was stopped, unfortunately I was unaware they had escalated the situation by involving a debt enforcement agency and sending monthly payment links. Which he has been paying from his own account. This is still happening.

In my experience, their behaviour has been aggressive, misleading, and completely inappropriate — especially towards someone vulnerable.

JASON was Very helpful.

Very helpful and always in contact for any problems and always ring for follow ups

Great service off Jason

Didn’t get any justice by paying them with ZERO business for the money I paid. They said they did a lot but I saw absolutely no results.

Now they are forcing me to pay for another 12 months subscription because I didn’t email them to cancel even though the last 6-8 months I have explained regularly to them I am not happy with their service and extremely disappointed and felt my Money has been completely wasted.

Rather than understanding they are forcing me to pay for the whole 12 months again or they will are threatening court action

Had a very positive experience with Jason was helpful.

Extremely disappointing and stressful experience with Unitel Direct. If I could give ZERO STARS I would!

Over the past few years my small business has been sold multiple “SEO” and marketing services that have turned out to be completely unnecessary and vastly overpriced for what is actually being delivered. What started as a basic service gradually turned into thousands of pounds per year in additional products that were repeatedly upsold.

When I finally reviewed the services in detail it became clear that much of the work described is generic SEO boilerplate that most web hosting or basic marketing packages already include.

In January 2026 I formally requested cancellation in writing. I have since found multiple emails confirming this request and clearly stating that I wanted everything cancelled and that I did not authorise further work.

Despite this, Unitel Direct have continued to insist the contract has rolled over for another 12 months and are refusing to cancel services unless an outstanding balance is paid first.

Even more concerning is the way the situation has been handled since raising the dispute. I have received repeated phone calls throughout the day followed by WhatsApp messages threatening legal action if I do not immediately respond. This is not an appropriate or professional way to deal with a genuine contractual dispute with a small business.

Instead of attempting to reach a reasonable solution, the approach appears to rely on pressure tactics and intimidation.

I have now formally disputed the charges and requested copies of the signed contract, a full breakdown of services and confirmation that no further charges will be raised.

My advice to any small business considering working with Unitel Direct is don’t do it!

Unfortunately this has been one of the most stressful and disappointing supplier experiences we have encountered as a business.