Unum UK Opiniones 

851
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The insurance itself covers what we need, and making a claim is really easy. The money is reimbursed to your account within a few days. The website is clear and user-friendly. I opt for Unum every yea... Ver más

Valorada con 5 estrellas sobre 5

Brilliant company. Had to have very expensive emergency dental work completed which I was so worried about affording. Put in my claim and paid within 48 hours. What's on the policy list is exactly wha... Ver más

Valorada con 5 estrellas sobre 5

recently visited my local dentist and afterwards made my claim through the portal. The process was very easy and I was promised claim would be reviewed within 10 days. This was surpassed as my claim w... Ver más

Valorada con 5 estrellas sobre 5

5 star service from harry at Unum dental . This is the second experience ive had with the company and just great overall service . Right from the start of the call Harry was so pleasant he is fantast... Ver más

Información sobre la empresa

  1. Aseguradora
  2. también en la categoría
  3. Agencia de seguros dentales
  4. Seguro de protección de ingresos

Escrito por la empresa

We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

851 opiniones

5 estrellas
4 estrellas
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2 estrellas
1 estrella

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4,1

Todas las opiniones

(851)

100 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

This was my first (and last) time using this service

This was my first (and last) time using this app to book a counselling service. I was going through a difficult time and needed help from an experienced counsellor. However, my experience with the app was disappointing.
Upon downloading the app, it required an extensive amount of personal information, which seemed excessive. After providing all the necessary details, I finally made an appointment. When I met the "counsellor," she requested even more data.
The final straw was when she informed me that our session would be recorded for training and quality control purposes. Despite assurances of confidentiality, I found it hard to believe that my sensitive conversation would remain private if it was recorded and shared with the team.
I was shocked and declined the service, as it should have been clearly stated from the beginning that recording sessions was a requirement. This app-driven "talking therapy" has lost the human-centered approach I was seeking, and I am terribly disappointed. I now prefer to contact BCAP-accredited counsellors directly.

26 de junio de 2024
Opinión espontánea
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Respuesta de Unum UK

We’re sorry to hear about your experience with Help@hand’s counselling service. Appointments are with clinicians from our third-party partner Square Health, who are fully qualified to provide counselling services. When you register for the first time, the app collects personal details and medical history to help the clinicians understand more about you and provide tailored support.

We understand that counselling sessions may involve personal issues, but Square Health records sessions to benefit all parties and to help address any concerns raised. However, all recordings are governed to the strictest levels of protection, with only a very small number of staff at Square Health able to access them and only if required.

We have raised your concerns with Square Health so they can get in touch to discuss your feedback and provide assistance.

Valorada con 5 estrellas sobre 5

Great service and transparency!

I added Unum dental to my benefits at work. I chose tier 3 for me and my husband. I had a few issues recently and asked for the money back. Unum dental is very transparent regarding what they are covering with an easy to understand benefit table. Also, submitting a claim is effortless via their online portal. Can recommend this dental insurance to anyone.

24 de junio de 2024
Valorada con 5 estrellas sobre 5

Claiming your money back

I have claimed back twice now and this is effortless so simple and easy to use the app, just select your treatment type, upload your receipt and away you go. It say up to 10 days to get the money back in your account. It only took me 4 days, I applied for it on the Thursday it went into my bank on the Monday. Excellent service so far.

20 de junio de 2024
Valorada con 1 estrellas sobre 5

Possibly the worse GPs I have ever met…

Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people.

They can't even diagnose you as it's all done online. If you need a prescription or a referral, it is hidden behind a pay wall. I'm guessing a kind word or any kind of human emotion or compassion is available with a price tag

If this is what healthcare in this country is coming to then there is seriously no hope.

20 de junio de 2024
Opinión espontánea
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Respuesta de Unum UK

We’re sorry to hear you weren’t satisfied with the Help@hand remote GP service, which offers appointments with qualified, UK-registered GPs and is provided by our third-party partner Square Health.

Square Health does require payment for some onward services such as referral letters and fit notes, but these services are optional and the GP should clearly explain this, as well as any potential fees during the appointment so you can decide how you would like to proceed.

We have raised your concerns with Square Health so they can get in touch to discuss your feedback and provide assistance.

Valorada con 5 estrellas sobre 5

Easy to use

Easy to use, got my money back with no messing around. I would highly recommend.

20 de junio de 2024
Valorada con 5 estrellas sobre 5

Reimbursement Request

This was my first reimbursement request and was a bit nervous on how the process might work. However, I found the process so simple and easy and payment was extremely quick.

28 de mayo de 2024
Valorada con 1 estrellas sobre 5

Hopeless service

I work with a very big investment bank.I had applied for a claim under my group insurance policy from my corporate as I had been working partial hours due to two accidents in the last two years I am at the verge of a spinal surgery now. It's been 10 months since my claim was submitted. No positive response till now. they take months to reply. Because they are not processing my claim I am unable to go on full time leave due to financial issues.

25 de julio de 2023
Opinión espontánea

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