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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered over a hundred dollars worth of their product nearly two months ago and they immediately took my money, but I have not received their product or any sort of notification of a delay. I reache... Ver más

Valorada con 5 estrellas sobre 5

I’m honestly so impressed with the pet hair removal glove from Uproot Clean! Shipping was super fast, which was a great start, but the best part is that it actually works. My dog sheds everywhere, an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't own pets, but I decided to try Uproot's laundry and cleaning products after seeing them online. So far, I've been extremely satisfied with the results. The products are simple to use, work as... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered item and received confirmation on 5/16. FAQ states ships in 2-3 days. On 5/22, had received nothing about shipping. Sent an email and received automated response that they were closed for lo... Ver más

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2,4

Malo

TrustScore: 2.5 sobre 5

788 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 42% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

UPROOT CLEAN REALLY WORKS!

I have tried other washing machine cleaning products, they never completely got rid of the musty odor.
UPROOT CLEAN COMPLETELY REMOVED THE ODOR with the FIRST USE !
I am amazed this product works as advertised and I highly recommend it.

13 de abril de 2026
Opinión espontánea
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Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Stay away!!!!!I was very enthusiastic after reading…

I was very enthusiastic after reading reviews. This product is disgusting. I ran the product through my washer. The smell gave me a headache. The whole house smelled chemically. I have been running my washing machine several times to try and clear out the smell. So far, no luck.

11 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went aboveru and beyond to help me…

Went above and beyond to help me correct my purchase. With this kind of service, I will continue to use these products.

7 de abril de 2026
Opinión espontánea
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Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 2 estrellas sobre 5

I recently bought the pet grooming kit

I recently bought the grooming kit, but it was stolen shortly after delivery. Uproot Clean responded quickly to my concern. I filed a police report, contacted the shipping company, and the Uproot Clean team did the same. However, I wasn't offered a replacement by Uproot Clean, so I'm stuck waiting on the update police report, which could take a long time.

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

They have the best customer service

They have the best customer service! My order has been taking awhile, and I made a statement to that effect in an email about a sale, expecting nothing. Not only did they contact me and explained the delay, they offered me 10% off my total. After that, the OWNER contacted me to discuss how the product will help my rescue pets. I had already been a customer, and now they have one specifically for dog hair! Can't wait to try it. I'm feeling confident, since the regular one works so well. Will review when I get it!

4 de abril de 2026
Opinión espontánea
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Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

The customer service was top notch!

The customer service was top notch!
The ordering experience was a little difficult due to the possibility of upgrades and I got charged a few times. After a quick email, everything was resolved and I was impressed with the quality of service provided!

2 de abril de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 3 estrellas sobre 5

Slow Refund Procedure(s)

I made a purchase of $15.99 at Uproot Clean on January 13, 2026. It was delivered very fast! Upon opening my Order, I realized the item wasn't the same item I ordered. Uproot Clean Customer Service Team issued a Refund of $10.66 to my Credit Card Account on March 25, 2026, I sent an additional request for the missing credit of $5.33 and was told it will follow in late May, 2026 or early June, 2026. Updates will follow.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

I still don’t have my order

I would love to say the washing machine cleaner is great, but it’s been almost 4 weeks since my order. Kept giving me excuses then last week they said it was being shipped but the tracking number moved beyond waiting for shipping partner. Then this morning I get an email saying it might be shipped by 4/8. I don’t think this is a trust worthy company as I should have to keep inquiring to find the status of my order if there is a true reason why.

6 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service as well as awesome products!

Great customer service as well as awesome products! I can hardly wait for my gloves to come! 5 stars on every thing! I will definitely purchase from Uproot again!

28 de marzo de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Best Customer Service!!

I had the BEST experience with the customer service via the website. I love my uproot cleaning kit but sadly one of my trimmer guards was damaged. I reached out and heard back within minutes and was able to work to order a replacement trimmer with new guards. I was blown away but how quickly the process took and how easy it was to chat via the website. Thankful for this company!!!

21 de marzo de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Haven't received the product as yet but got good support

Haven't received the product as yet, but did have a question for support, which they answered quickly and were able to assist me. Greatly appreciated that.

12 de marzo de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

I love the pet glove wipes

I love the pet glove wipes! I have Rheumatoid Arthritis and giving my pooch a bath isn't easy. He hates baths and my limited mobility makes it extremely difficult. These wipes are wonderful, easy as petting him and they work. And I recently found out just how wonderful and quick to respond their customer service is. I wasn't ready for the next shipment yet when I got an email that my order was being processed. I emailed that I didn't need it yet and they cancelled the shipment and processed a refund, the same day I sent the email! Honestly, I have never received such quick and complete service the same day from any other company I've had to contact. Usually, it's 1 to 4 days later with sorry we can't stop this one, but... So, my impression is that the company is as wonderful as their products!

11 de marzo de 2026
Opinión espontánea
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Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Poor customer service for a defective part

I actually like this product. It works well. When it works. I bought this product and groomed my dog with great results. But then I had to recharge the Clippers and they wouldn't recharge. I contacted the company to troubleshoot and was given suggestions and instructions of what to do. I described the problem to them, sent them videos and told them what didn't work. I even sent them the order number. But then they ghosted me. I wrote them again. Got a response, received a quick response but they ghosted me again and again. All I want is a new set of clippers. The product is well-made, except for the Clippers, which are defective. No matter how good a product is if the product doesn't work after just a couple weeks it's not worth it.

8 de marzo de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Hi Keith,

Thank you for taking the time to share your experience, and also for your honest feedback about the product. I’m really glad to hear it worked well for you initially, but I completely understand how frustrating it must have been to run into issues with the clippers so soon after.

We took a close look into your case, and I want to clarify what happened on our end. Our team did respond promptly to your initial messages and began troubleshooting with you right away. It appears that some of our follow up replies were unfortunately routed to your spam or filtered folder, which made it seem like we had stopped responding.

Once we were able to reconnect and receive the remaining details needed for the replacement, your request was processed accordingly. I’m sorry for how this miscommunication came across, that is never the experience we want for you.

If there is anything else you still need help with, or if there is any part of your replacement you would like us to double check, please let us know, we are here for you.

If you feel this situation has been resolved, we would truly appreciate it if you might consider updating your review to reflect the full experience. It would mean a lot to our team.

Thank you again for your patience and for giving us the chance to make this right.

Valorada con 5 estrellas sobre 5

We really love the machine works well…

We really love the machine works well for my large dog. We had a grooming brush brake but you guys were on top of it ty for your quick response recommending you highly

6 de marzo de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Impressive immediate service!

I made an inquiry from an order and almost immediately had a response and they took the time to link my order so I could confirm if it was right. I can't ask for better service!!

21 de febrero de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

uproot responded promptly and came up…

uproot responded promptly and came up with a resolution for my issue within two hours of my initial email. amazing produce and amazing service!!

19 de febrero de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

EVERY PET PARENT NEEDS ONE!!

Uproot has an AMAZING product in their dog grooming kit! Simple and easy to use! It has already paid for itself in groomer visits not needed. One of my babies is a white golden retriever, and she has an extremely thick coat. This product goes right through her coat for a trim or a short cut in some places. Your babies won’t be scared at all either! It is super quiet and easy to use!! Also a HUGE shout out to their customer service! I needed a small part replaced on the trimmer, and they had me snap a quick photo, and a replacement was on the way very quickly. EVERY PET OWNER NEEDS ONE!!

1 de noviembre de 2025
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

Great Product, Ordering Was Easy, Shipping Was Delayed

The ordering process was easy but shipping was delayed by several weeks with no communication initiated about why the delay. When I reached out about the status of the order, response was not prompt and when the response came, no explanation was offered for the delay but discounts and a "free gift" was offered. When the product did ultimately arrive, it works as advertised.

20 de enero de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

I wish I had checked Facebook reivews…

I wish I had checked Facebook reivews prior to ordereing. It's been over a week, though nothing has shipped. That said, they had no issue immediately taking my payment.

I've reached out via email numberous times and Facebook messenger. Not a peep in reply. Nada. Zero. Zilch. I feel disgusted that like I've been scammed and robbed! Avoid this company at all costs. I feel lost how to recuperate my money.

13 de enero de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Hi Jason,

We’re truly sorry you had this experience. We completely understand how frustrating it feels to be charged and not see movement on your order, especially when you were not getting timely replies. That is never the experience we want anyone to have.

At the time of your order, we were experiencing a temporary fulfillment delay that impacted a portion of shipments. That issue has since been fully resolved, and orders from that period should have already been delivered.

If for any reason your order was not received, or if you still need assistance, please reach out to our support team at help@uprootclean.com with your order number so we can look into it immediately and make this right.

We sincerely appreciate you bringing this to our attention and hope we can restore your confidence in us. 💙

Valorada con 1 estrellas sobre 5

Can't say bad customer service, because there is none.

Ordered product nearly two weeks ago. Status shows as "Unfullfilled"
Got an email from the founder. Obviously a boilerplate email stating how happy they were that I chose to do business with them. Email said to reply with any comments or complaints, they'll all be read.
I've sent three emails asking where my order is. No response.
After sending an email to cancel and asking PayPal to get my money back, miraculously a few days later, I get an email that the item has been shipped.
Still never heard a word back from customer service.

11 de enero de 2026
Opinión espontánea
Logotipo de Uproot Clean

Respuesta de Uproot Clean

Hi Evan,

First, we want to apologize for the delay in responding to your review. We regret not addressing your concerns sooner.

We are also very sorry this was your experience. Not receiving replies after reaching out multiple times is understandably frustrating, especially when your order status showed unfulfilled. That is not the level of communication we aim to provide.

At the time, we were experiencing a temporary fulfillment delay that impacted some shipments and response times. That issue has since been fully resolved, and orders from that period should have already been delivered.

You absolutely deserved clearer updates throughout the process. If there is anything still unresolved, we would genuinely appreciate the opportunity to make it right. Please contact help@uprootclean.com with your order details and we will ensure it is personally reviewed.

Thank you for your candid feedback. It helps us continue improving. 💙

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