Uproot Clean Opiniones 789

Respuesta de Uproot Clean

25 feb 2026

Hi Evan,

First, we want to apologize for the delay in responding to your review. We regret not addressing your concerns sooner.

We are also very sorry this was your experience. Not receiving replies after reaching out multiple times is understandably frustrating, especially when your order status showed unfulfilled. That is not the level of communication we aim to provide.

At the time, we were experiencing a temporary fulfillment delay that impacted some shipments and response times. That issue has since been fully resolved, and orders from that period should have already been delivered.

You absolutely deserved clearer updates throughout the process. If there is anything still unresolved, we would genuinely appreciate the opportunity to make it right. Please contact help@uprootclean.com with your order details and we will ensure it is personally reviewed.

Thank you for your candid feedback. It helps us continue improving. 💙

Respuesta de Uproot Clean

25 feb 2026

Hi Linda,

First, we sincerely apologize for the delay in responding to your review. We should have addressed this much sooner.

We are very sorry for the frustration this caused. Waiting nearly a month after placing an order, especially when the items were listed as in stock, is understandably upsetting. That is not the experience we want for any customer, especially someone who has successfully ordered from us before.

In mid December, we experienced an unexpected fulfillment delay that impacted certain products, including the Washer Tabs and Cleaning Glove. During that same period, we also received a very high volume of inquiries, which unfortunately caused slower response times than normal. That combination led to longer than expected shipping and communication delays.

This issue has since been resolved, and orders from that timeframe should have already been delivered. Inventory and fulfillment are now operating normally.

If there is anything still unresolved with your order, please reach out to us directly at help@uprootclean.com with your order details so we can review it immediately and ensure it is properly taken care of.

We truly appreciate your past support and your honest feedback. It helps us continue improving. 💙

Respuesta de Uproot Clean

25 feb 2026

Hi Melanie,

Thank you for taking the time to share this, and we’re truly sorry for the delay in responding to your review. We understand how concerning it must have felt to see your order unfulfilled and have trouble reaching us — that’s absolutely not the experience we want for our customers.

Back when your order was placed, we were working through a temporary fulfillment delay which caused some orders to sit longer than expected, and we also received an unusually high volume of inquiries that led to slower response times across email and social channels. That situation has since been resolved and our support and shipping processes are back to normal.

If your order still has not been delivered, or if you would like a refund, please contact us at help@uprootclean.com with your order details and we will make sure it’s taken care of right away.

Thank you for your patience and feedback, it helps us improve. 💙

Respuesta de Uproot Clean

25 feb 2026

Hi Matthew,

First, we sincerely apologize for the delay in responding to your review. We should have addressed this much sooner.

We’re very sorry for the frustration and concern this caused. Seeing an order remain in “confirmed” status without updates, especially after reaching out multiple times, is understandably upsetting.

Orders placed in late December were impacted by a temporary fulfillment delay, and during that time we also experienced a very high volume of inquiries, which led to slower response times than normal. That issue has since been fully resolved, and orders from that timeframe should have already been delivered.

We are absolutely still in business, and fraud is never something we would tolerate. If your order was not received or if you still need assistance, please contact us directly at help@uprootclean.com
with your order details so we can review it immediately and make this right.

We truly appreciate the opportunity to address this. 💙

Respuesta de Uproot Clean

25 feb 2026

Hi Michelle,

Thank you for taking the time to explain your experience, and we sincerely apologize for the delay in responding to your review.

We’re very sorry to hear about the odor issue with your Grooming Kit. That is absolutely not how our products should arrive, and we completely understand how uncomfortable and concerning that must have been, especially with a scent sensitivity.

Our products are stored and shipped from fulfillment facilities, and they should never carry a cigarette odor. It’s possible the outer packaging was exposed during transit, but regardless of the cause, this is not acceptable.

If you have not reached out to us via email yet, please reach out to us at help@uprootclean.com with your order details. We would be more than happy to arrange a replacement or assist with a return.

We truly appreciate your thoughtful feedback and your support. 💙

Respuesta de Uproot Clean

25 feb 2026

Hi Tracey,

First, we sincerely apologize for the delay in responding to your review. We should have addressed this sooner.

We’re very sorry for the frustration this caused. Waiting several weeks without a shipment update, especially after being charged and not receiving responses, is understandably upsetting. That is not the experience we want for our customers.

Orders placed in early to mid December were impacted by a temporary fulfillment delay. During that same period, we experienced a very high volume of inquiries, which led to slower response times than normal. This combination created longer than expected shipping and communication delays. That issue has since been resolved, and orders from that timeframe should have already been delivered.

To clarify, like many ecommerce businesses, payment is authorized at the time an order is placed to secure inventory. However, we fully understand how concerning it feels when shipping is delayed.

If your order was not received or if anything remains unresolved, please contact us directly at help@uprootclean.com with your order details so we can review and make this right immediately.

We appreciate you bringing this to our attention. 💙

Respuesta de Uproot Clean

Publicada el 24 nov 2025

Hi Kristin,

Thank you for taking the time to share your experience, and I am really sorry this left you feeling disappointed. 😔 We never want a customer to walk away feeling unheard or unsupported.

I also want to gently clarify a couple of points after reviewing your case with our team. Our records confirm that you were provided support throughout the process, and a prepaid return label was sent to you so you would not need to cover the return shipping cost. If anything about that label did not come through clearly, or if it was not usable for your location, that is absolutely something we want to fix with you.

On the product side, I appreciate you noting the kit works, but I am sorry it did not meet expectations on performance and noise. We aim to be accurate in our advertising, and feedback like this helps us improve both the product and how we describe it.

Most importantly, I am sorry our communication felt dismissive. That is not the experience we want to deliver, and I will be sharing this feedback directly with our support leads.

If you are open to it, please email us at janine@uprootclean.com
with your order number and the best way to reach you. I will personally make sure we review the return label situation with you, confirm next steps, and offer a solution that feels fair, whether that is completing the return smoothly or helping you get better results from the kit.

Thank you again for raising this, we genuinely want to make this right.