UPS Ireland Opiniones 600

Once again delivery not in time after paying for next day delivery...Shocking disaster of a company...I wish it not exist

Also mark stuff delivered and deliver 2 days later

I would have given zero stars if there was an option for that. I’m waiting for more than 2 weeks. They don’t deliver my product. I called customer support multiple times, they say “escalated this, team will call within one hour” but no one calls you. Despite of that they update status telling receiver was not available in location. They never call your number infact they never come to your address. I don’t know what kind of service UPS is providing. If you don’t know how to handle the queries situations and provide service to customers then shut your company down .

Another no-show from UPS courier
No phone call no txt no record on cctv camera on the building
Cancelling order and requesting full refund from seller. Learned from past - no point to contact UPS!

This company won't phone the customer when at the gate of an apartment complex and will also not use the pedestrian code to walk up to the front door so MANY times they've driven to the gate, then driven away with my package. It's INFURIATING. I will NOT order from a company that uses the services of UPS.

Ordered 2 items on eBay. One came a week earlier, was sent to the wrong facility to process for delivery in Shannon. Package was sent back to Finglas and then Galway and then delivered the next day. Guess what happened to the second package? Sent to the wrong facility AGAIN! I called them and confirmed that the shipping label is correct and I was told it would be delivered for sure the next day. Package was sent back to finglas from Shannon and then to galway. Package was due for delivery the next day and guess what, at 2pm it said that the street number was incorrect... HOW CAN THE STREET NUMBER BE INCORRECT IF THERE ISN'T ONE??? Use the eircode no?? Now the package has been delayed again... The sheer incompetence baffles me. I probably won't be using UPS again after this whole fiasco. I've attached the tracking number to this review. Can someone in management please look into this? To be honest it looks like the driver just didn't want to drive the distance and put down a BS excuse to not deliver the package.

The company that my medical device supplier uses to replace faulty items is UPS in Ireland. I've had 5 replacements in the 10 months and there's been an issue with each delivery. First time, the I was next to the door when the guy knocked on it so no waiting for me to open the door but he was already walking back to his van when I answered, having left the package on my doorstep. Next 3 deliveries, also left on the door but no knock at all. 2 of those deliveries, in fairness I wasn't home but it was lashing rain all day but they still left the boxes on my doorstep. One of those times I got it quickly but the other one, the box fell apart when I got it because it was soaking wet. It was just luck my critical medical device inside still worked. Last delivery was the worst though. No doorbell or knock at all. Just happened to be walking down my stairs and noticed out my window a box in the middle of my driveway, like it was thrown there. Low and behold it was my replacement medical device. This is critical equipment I need to stay alive.
I have a sign on my postbox to leave packages in dedicated protected box just around the back. Easy access. They never read it or even care. Just chuck the box on the door step and leave without any care for the weather affect on the package or what important item might be inside it!
There was no where for me to send photos or formally complain directly to the company. I tried calling but went around on hold for over 25 mins. Do better UPS!

Yet again a no show! UPS indicated a delivery time and don't honour it once again. I was informed by Amazon.ie that they would deliver my order by 22:00 Thursday April 2nd. I organized myself to be at home all day and evening and they never came. There were no updates on the Amazon or UPS platforms, just that it was delayed.On Sunday April 5th the tracking got updated for a delivery between 8:45-10:45 April 7th. I cancelled a doctor's appointment to be here for the delivery. They did not come. I contacted customer service who told me that they would definitely be delivered today at some point. I have regularly been going onto the tracking for updates. However, it is 15:00 and they are still not showing any indication that they are out for delivery. It is highly unlikely at this point that I will be delivered today.
UPS has just responded following this posting to ask me questions that I already sent to their customer service 5 hours ago. They provided no resolution. It is now 20:00 and nothing has shifted.

Delivered a package from Caseking.de to Ireland. Left it out in the rain outside my apartment building, faked my "signature" completely misspelling my name.

Absurd.

I was expecting a parcel from UK and suppose to be get delivered yesterday but didn't happen but today morning when I checked the tracking I can see the below. Driver didn't get payment?? What's going on. Import related payment already cleared yesterday itself and is clearly listed. This is ridiculous.
03/04/2026
8:27 Delivery Attempted
The driver was not able to receive payment. A final attempt will be made the next business day.
Finglas, Ireland
03/04/2026
1:06 Processing at UPS Facility
Finglas, Ireland
02/04/2026
20:12 On the Way
Arrived at Facility
Finglas, Ireland
02/04/2026
18:37 Departed from Facility
Santry, Ireland
02/04/2026
8:05 Import C.O.D. (ICOD) charges have been paid or billed.
02/04/2026
6:39 Incomplete address information may delay delivery. We are attempting to update this information.
Santry, Ireland

Was expecting some prints from a UK company, waiting all day for delivery only for status of delivery to change to 'in warehouse', and it seems thats that. There it shall stay. Printers have had to send new prints, so birthday party missed. No contact with me or shipping company. Commercial premises so we looked back through CCTV and no attempt of delivery made.

If there was an option for no stars I'd use that.
I had a parcel delivered by UPS driver the other day.
Rang the doorbell and handed it to me.
No problem received a confirmation shortly after.
The problem is he had another parcel for me.
I didn't receive this parcel but received a confirmation from UPS saying that I had received it. Photo attached. The problem with the photo is it look like the inside of the van. UPS very unhelpful. As in I haven't heard back from them.
Appalling service. Going forward I won't be availing of their services.

I have been waiting weeks for my delivery. It was due today, but I just knew they were going to make up some excuse about why it couldn't be delivered as I could see in the tracking that it was still in France last night! No surprise, I got an email this morning to say the delivery couldn't take place as they didn't have the full address. I phoned their customer care centre and spoke to a very unhelpful person who literally read my full address out to me (so they do have it) but said it wasn't on the package so couldn't be delivered and that I would have to download their app to update the address. He insisted he couldn't update the address for me. It could only be done through the app. I downloaded the app. Can't update the address on it. Phoned back and spoke to another unhelpful agent who said they can't update the address and I must contact the sender and get them to update the address on their end. What kind of courier company cannot update address on their own system?

The courier driver was very kind.
Great delivery

Very Very rude and bad delivery driver bad language and bad attitude then came back and try to apologise for his behaviour

Avoid this company. Business owner and I try to avoid suppliers that use them. No customer service and not once did anything arrive when it should of.

Ordered a birthday present for my son. It was sent with UPS. Was supposed to be delivered on March 26. March 31 still nothing. Called twice and listened to the most annoying customer service speech on how they understand my frustration. They promised twice to deliver by the end of day or at least call me back. Needless to say it didn't happen. Disappointed is the understatement. Obviously no respect for the customer.

I sent a 55 inch flat screen TV from Belgium to ireland with UPS courier service. When my TV arrived, it was in pieces. It was in perfect condition when i packed it. Since October 2025 I have not had any acknowledgement of the fact. I have phoned numerous times and was told on various occasions by the customer service in Dublin a supervisor would call back within 24 hours. I have never received a call. I have been emailing and receive automatic replies. I would never recommend UPS to anybody. It's been an absolute nightmare trying to get justice - 5 months with absolutely no explanation .

They are the worst company i ever had to deal with, i tried to send a shipment today on their website, but at the end there was a pick up time problem, i called them, they gave me tec support, then they said wrong people, another number, then they said wrong number, 2 hours later i contacted DHL, more expensive but at least they are human, decent people on the phone, i will never us UPS EVER AGAIN, their website is crap!!

Absolutely appalling service. UPS have been holding my passport at their Dublin Finglas depot since 23 March with no explanation. Despite calling over six times — including a 40-minute call where I was escalated to a supervisor. I was repeatedly told my parcel was 'out for delivery.' The tracking history tells a completely different story.

No one in their call centre has any real visibility or authority. They read from the same screen you can see yourself and tell you what you want to hear to get you off the phone.

This is not a regular parcel. This is my passport an irreplaceable legal document!!! and UPS Ireland cannot tell me where it is, why it hasn't been delivered, or whether it's stuck in a customs hold. Completely unacceptable.

I will be going to the depot in person tomorrow because that is the only option left after days of being fobbed off. Avoid UPS Ireland for anything important.

UPDATE: The parcel was eventually delivered — to the wrong building and the wrong mailbox, with no notification. I only found it by chance after chasing down the driver. This sums up the entire experience perfectly. The contents were fortunately recovered but no thanks to UPS or their customer service team.