urbanelettings.co.uk Opiniones 

65
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Behave like scammers basically. Your 'reservation' is only confirmed until this appalling operator decides; if they get the chance of a new booker who wants a longer stay (that includes your dates) th... Ver más

Valorada con 1 estrellas sobre 5

Please students do not use this company. Appalling service. My daughter and 6 uni friends were given the keys to their house in Leeds at 4pm on 1st July. They were horrified by what they found. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have not given Lee an easy ride! There almost hasn't been a day where we haven't needed maintenance, and despite our persistent pestering and the pests themselves (which we discovered this morning)... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot recommend urbane lettings (Lee Ramsey) highly enough.No question goes unanswered and he’s responsive via email and knowledgeable. Urbane lettings put all the other estate agents to shame as... Ver más

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3,3

Medio

TrustScore: 3.5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

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(65)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would recommend

Who could complain,
After choosing Urbane?
There service is insane,
the best in the game,
That bloke is helpful too,
Lee Ramsey is his name.
His professionalism has really shon,
I promise you it’s not a con,
So all I’m saying is c’mon!
Sign before all properties are gone,
The only thing left to say is...
Get that f**kin cooker on!!!

17 de diciembre de 2020
Opinión espontánea
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Hi Matt,

Thank you for your review!

Valorada con 5 estrellas sobre 5

Urbane Lettings have been great

Urbane Lettings have been great, they really have shone above the rest. Me and my house mates were looking to find somewhere to rent pretty quickly, and due to our busy work schedules we were initially sceptical about dealing with agents, however, Lee and James have been absolutely terrific with helping us find a place. Lee he’s enthusiastic, provides great advice and most importantly he listened to our requirements and didn’t just send us stuff for the sake of it, overall Urbane Lettings made the process of searching really enjoyable!

17 de diciembre de 2020
Opinión espontánea
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Hi Ella,

Thank you for your great review! Always glad to help where we can :)

Valorada con 4 estrellas sobre 5

Great communication

Great letting company - really good with communication and fixing any maintenance issues quickly. Very friendly. Lee Ramsey is quick to respond and wears all appropriate PPE when attending the property - great customer service

17 de diciembre de 2020
Opinión espontánea
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Hi Ruth,

Thank you for your review :)

Valorada con 4 estrellas sobre 5

Service Review

Lee from Urbane Lettings has always responded to any issues quickly and within 24hrs every time. He has been understanding and accommodating of covid concerns with visitors or maintenance.
Some specific maintenance issues in my flat took a while to sort unfortunately, but they did try to quickly deal with it, and fast responses to any queries in relation to it meant these issues were easier to deal with for me.

17 de diciembre de 2020
Opinión espontánea
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Hi Shabana,

Thank you for your review and glad we were able to get any issues resolved quickly for you.

Valorada con 4 estrellas sobre 5

Good student letting agent

Had no real issues with Urbane which is rare for a student letting agent. Everything that has needed to be fixed has been done fairly promptly and communication with the company representatives has been swift.

17 de diciembre de 2020
Opinión espontánea
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Hi Elliot,

Thank you for your review!

Valorada con 5 estrellas sobre 5

Would definitely recommend!

Very helpful with any property problems and is always checking up to make sure everyone is okay (which is really nice during these times). Would definitely recommend.

17 de diciembre de 2020
Opinión espontánea
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Hi Olly,

Thank you for the review :)

Valorada con 5 estrellas sobre 5

Great customer care

Great customer care. Highly responsive to any issues regarding the property. Friendly office environment when collecting keys. Would recommend. Having a dishwasher is a bonus too.

17 de diciembre de 2020
Opinión espontánea
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Hi Robbie,

Thanks for the great review, always happy to help where possible :)

Valorada con 5 estrellas sobre 5

Really friendly and good communication-…

Really friendly and good communication- whenever we’ve had a problem they reply quickly to it and get it resolved.

17 de diciembre de 2020
Opinión espontánea
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HI Alex,

Thank you for your 5* review!

Valorada con 5 estrellas sobre 5

Great team

Always answer quick and fix any problems immediately. Go the extra mile

17 de diciembre de 2020
Opinión espontánea
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Hi Toni,

Thank you for your 5* review!

Valorada con 5 estrellas sobre 5

Very helpful and quick replies

Very helpful and quick replies. Answered every question we had and helped us with every request we had. They were informative and explained all our different options.

4 de diciembre de 2020
Opinión espontánea
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Hi Jade,

Thank you for your review, glad we could help :)

Valorada con 5 estrellas sobre 5

Great service

Great service, fast and friendly!!

28 de septiembre de 2020
Opinión espontánea
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Hi Imogen,

Thank you for your positive review :)

Valorada con 5 estrellas sobre 5

Great Service

I have recently had to move into one of urbane's professional lettings, the move was straight forward and any queries i had were cleared up straight away.
I would highly recommend to anyone

24 de septiembre de 2020
Opinión espontánea
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HI Dave,

Thank you for your review!

Valorada con 1 estrellas sobre 5

Constant issues would not recommend

Issues with tenancy from start to finish - would not recommend

22 de agosto de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Dear...

We are sorry to hear that you had issues with your tenancy from start to finish. We have tried to ask for more information via the "find reviewer" tool that Trustpilot provide but have had no reply.

We are more than happy to discuss everything in more detail to help both parties move forward in the right direction however we would need some more information to enable us to look into things.

Please are you able to send any details over to info@urbanelettings.co.uk and we will gladly look into this for you.

Thank you.

Valorada con 5 estrellas sobre 5

Professional and considerate

Lee was very professional and maintained social distancing rules throughout the visit. All matters were addressed in a considerate manner and any issues that could not be fixed on the day were reported as the survey was being done. Overall excellent service.

22 de julio de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Hi Isobel,

Thank you for your 5* review! We are happy that your experience was positive, all issues were taken into consideration and reported and that social distancing measures were adhered to whilst on the visit.

Valorada con 5 estrellas sobre 5

great service

Really friendly, efficient and understanding.

21 de julio de 2020
Opinión espontánea
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Hi Bee,

Thank you for your great review!

Valorada con 5 estrellas sobre 5

Really helpful and friendly

We've had a really good experience with Urbane. We've had a bit of confusion around our utilities, and this has been dealt with really well by Lee. This is really important to us as people new to renting. The agency has been really responsive, friendly, and willing to help. Would recommend!

17 de julio de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Hi Natasha,

Thank you for your excellent review and recommendation!

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