urbanelettings.co.uk Opiniones 

65
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Behave like scammers basically. Your 'reservation' is only confirmed until this appalling operator decides; if they get the chance of a new booker who wants a longer stay (that includes your dates) th... Ver más

Valorada con 1 estrellas sobre 5

Please students do not use this company. Appalling service. My daughter and 6 uni friends were given the keys to their house in Leeds at 4pm on 1st July. They were horrified by what they found. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have not given Lee an easy ride! There almost hasn't been a day where we haven't needed maintenance, and despite our persistent pestering and the pests themselves (which we discovered this morning)... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot recommend urbane lettings (Lee Ramsey) highly enough.No question goes unanswered and he’s responsive via email and knowledgeable. Urbane lettings put all the other estate agents to shame as... Ver más

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3,3

Medio

TrustScore: 3.5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

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(65)

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Valorada con 4 estrellas sobre 5

Responsive and helpful

Lee has been very helpful throughout our residency at this property. He has been prompt in responding to us and moving urgent jobs forward with the landlord on our behalf. Lee has also been informative in notifying us when we were due to have a visit ensuring we were available.

21 de diciembre de 2021
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thank you for your review Kiara :)

Valorada con 5 estrellas sobre 5

Amazing house & great customer service

Amazing house & great customer service from ‘Lee Ramsey’. What else could you ask for?

23 de noviembre de 2021
Opinión espontánea
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Thanks for the review Will :)

Valorada con 5 estrellas sobre 5

Lee Ramsey great bloke and fast

Lee Ramsey great bloke and fast, reliable and great to communicate with... and a great sense of humor 🙌🏻

12 de octubre de 2021
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Thank you for your review :)

Valorada con 5 estrellas sobre 5

Urbane lettings reviews

I cannot recommend urbane lettings (Lee Ramsey) highly enough.No question goes unanswered and he’s responsive via email and knowledgeable. Urbane lettings put all the other estate agents to shame as they are very understanding intelligent people.

Will use urbane lettings to rent and have urged a few others to do so now too.Keep up the great work Lee Ramsey and the team.

12 de octubre de 2021
Opinión espontánea
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Thank you for your review :)

Valorada con 1 estrellas sobre 5

DO NOT USE

Please students do not use this company. Appalling service. My daughter and 6 uni friends were given the keys to their house in Leeds at 4pm on 1st July. They were horrified by what they found. The agent admitted the property had not been inspected after previous tenants moved out the day before. The house is absolutely filthy, carpets caked in dirt, tv and walls covered in beer and god knows what. Windows won't close, doors won't lock, hole is landing floor, human excrement outside front window, bloody snot all over walls along with used chewing gum. Curtains ripped and hanging off, curtain poles hanging off, furniture broken and unuseable.
Clearly the agents/landlords (I have a feeling the agency and the property owners may be one and the same) are not prepared to forgo a weeks rent to give them time to clean the property and repair/repaint. We didn't expect the Ritz but were promised that the house would be cleaned and have a fresh lick of paint. Total RIP Off company that does not respond to messages

3 de julio de 2021
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Dear Sarita,

Apologies for the delay to your review.

We are sorry to hear that you/your daughter and the other tenants had an unpleasant experience upon moving into the property.

With regards to your statement of the property not being inspected, this is not true. The property was inspected before the tenants moved in, which you were sent evidence of via email.

Unfortunately we have no control over how the previous tenants leave the property, however it is our priority to resolve any maintenance and cleaning issues immediately which I believe was done whilst keeping you informed along the way.

I trust that all issues have been completed to your satisfaction and that the tenants enjoy their stay, however if there is anything else that we can assist with please feel free to get in touch.

Valorada con 1 estrellas sobre 5

If you’re student don’t use Urbane!!!

If you are a student don’t use Urbane!!!
They have been absolutely shocking over the last year.
First of all, we got an awful first impression when we turned up to our house in July and nothing had been cleaned and the house was left in a disgusting state. They then told us they would do all the painting etc over the course of the next couple of weeks and then clean our house. This in fact was not true, they waited 2 months to paint and sort other problems. So basically those first two months we’d given them over 7grand in rent to have a property that wasn’t even ready for us. On top of that they failed to even clean it after the painting etc.
We have had really bad service all your round, our agent Lee can never seem to find time to sort out our problems or even give us a date of when they will be sorted, everything always seems to be delayed. However, they always seem to find time to message you and call you when they want to con you of more money.
I have really hated my year in one of their properties and I wouldn’t recommend to anyone, especially students as they really do walk all over you and treat like a piece of s***

8 de abril de 2021
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Dear Jamie,

We are sorry to hear that you have not had the best experience in your property so far this year.

We have had the chance to have a look back through our emails and correspondence between yourself and our team and cannot seem to find anything from you with regards to any cleaning/painting or other issues that you may have had. If you have anything on record please feel free to reply to our email that has been sent to you and we will be more than happy to resolve any issues you are facing.

We have also sent you a copy of the cleaning invoice that was charged to us at the start of your tenancy for your records.

We feel that your comments about delays are in reference to the new purchase of the Saniflo system for the basement toilet, we can only apologise for this as the delay was out of our control due to the pandemic, however as soon as it was delivered we ensured that it was fitted straightaway.

If you would like to discuss anything further please feel free to arrange an appointment to come to our office/reply to our email so that we can move forward amicably.

Thank you.

Valorada con 5 estrellas sobre 5

I got my property let within a very…

I got my property let within a very short period through Urbane Lettings.
James made everything so easy and advised the best possible amendments to help let the property.
I couldn’t be happier with James and Urbane’s professional, quick, reliable and friendly service. I will be using them primarily going forward now with all my property letting/management. I couldn’t recommend the any more!

26 de febrero de 2021
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Hi Louise & Holly,

Thank you for your positive review :)

We are glad we can be of service and happy that you have decided to give us your property portfolio to manage.

Valorada con 5 estrellas sobre 5

Lee has been great and always wears a…

Lee has been great and always wears a mask when visiting the house. Whenever there has been an issue these have generally been addressed very quickly.

16 de febrero de 2021
Opinión espontánea
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Hi Mia,

Thank you for your positive review :)

Valorada con 5 estrellas sobre 5

Friendly and Helpful Staff

I arranged a viewing for a property on Otley road with Lee and James. They were quite helpful to book a viewing promptly and showing the house with patient. You don't feel rushed with them and you have plenty of time to inspect every corner as you wish. I didn't go for the house at the end but appreciate the quality service by Urbane Lettings much.

2 de febrero de 2021
Opinión espontánea
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Hi Mohsen,

Thank you for your review :)

Valorada con 5 estrellas sobre 5

Can always rely on Urbane Lettings…

Can always rely on Urbane Lettings for quick maintenance issues.

Great house in Hyde Park which was a bargain, was refreshing to move in with a full clean compared to my previous house!

Highly recommend.

19 de enero de 2021
Opinión espontánea
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Hi Kyle,

Thank you for your review :)

Valorada con 5 estrellas sobre 5

Most helpful in securing a property for…

Most helpful in securing a property for my flatmates and I, taking on board our criteria and selecting a handful of well chosen locations that met our needs. Overall: quick, efficient and professional. Many thanks!

16 de enero de 2021
Opinión espontánea
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Hi Samuel,

Thank you for your review!

Valorada con 5 estrellas sobre 5

I am a Tennant of a property that is…

I am a Tennant of a property that is run by Urbane Lettings. I have been amazed at how helpful, kind and responsive they have been to any problems we have in the house!! Lee has been a huge help and I only have good things to say. Thanks for being so helpful Urbane Lettings. Big up!

15 de enero de 2021
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thank you for your review :)

Valorada con 5 estrellas sobre 5

Easy to work with

I’ve done contract gardening for Urbane Lettings for a couple of seasons now and I’ve found them to be courteous, friendly and efficient in our dealings. Would highly recommend.

19 de diciembre de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thanks for the review Ian :)

Valorada con 5 estrellas sobre 5

Well organised!

We are a contractor for Urbane and have always found them well organised, polite and prompt with payments. We enjoy working with them and would recommend them to others.

19 de diciembre de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thank you for your review :)

Valorada con 5 estrellas sobre 5

Always came to sort any issues within a…

Always came to sort any issues within a day or 2, very good communication. Highly recommend, my guy lee goes above and beyond

18 de diciembre de 2020
Opinión espontánea
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Hi Milo,

Thank you for your review :)

Valorada con 5 estrellas sobre 5

Our services require cleaning for…

Our services require cleaning for urbane what a great bunch they are!!! All the cleans we do for all the tenants dont have a bad word to say about them they are fast, reliable and great to communicate with... and all have a great sense of humor 😁👍

17 de diciembre de 2020
Opinión espontánea
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Thanks for the review Laura!

Valorada con 4 estrellas sobre 5

Smooth Sailing

No real problems with Urbane or Lee Ramsey, had most problems that we reported sorted pretty quickly and we were able to communicate with them well! :)

17 de diciembre de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thanks for the review Jack!

Valorada con 5 estrellas sobre 5

Urbane Lettings (my g Lee)

Great landlords, sorted out any problems we had as soon as possible would recommend, 10/10.

17 de diciembre de 2020
Opinión espontánea
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Respuesta de urbanelettings.co.uk

Thanks for the review Graeme!

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