I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Beware. I attempted to cancel an order before it was processed. I was told that even though it was still a pre-order/ not processed yet, that I cannot cancel. I was told that the jeans are “made to... Ver más
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
La empresa ha respondido
First time ordering from motelrocks directly, usually always order on PP. ordering from motel was so easy and shipping was so fast!! loved my items as well (: def true to size
La empresa ha respondido
3,2
Medio
260 opiniones
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Need a size 27
I tried the 28 and 26, the 28 was too loose and the 26 was too tight.
28 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Kaija, I am sorry to hear that you have not been able to find the right size and your feedback on the sizing will be passed on to the relevant team. If you need any specific measurements please make sure to reach out to the customer service team who will be happy to help out!
Motel x
It was delivered to the wring place
It was delivered to the wring place. Additionally the package was delayed by three days, I fully got overnight shipping.
21 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Liv, I am very sorry to hear that you have had these issues with your delivery - we will be raising this with the courier as this is not the type of service we would expect our customers to receive. Please make sure to reach out to the customer service team so that they can compensate you. I apologise for the inconvenience caused.
Motel x
The dress I purchased was advertised…
The dress I purchased was advertised as linen but the tag says 100% cotton
24 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Olivia, I can confirm that the fabric details are correctly listed on our website however, I can appreciate the confusion with the name of the item and apologise for any inconvenience caused. Your feedback will be passed on to the relevant team.
Motel x
The fabric of the shorts I ordered was…
The fabric of the shorts I ordered was very thin, I expected for it to be thicker material considering it was $45, and it just felt like pajama material :(
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Emely, I am sorry to hear that you have not been happy with your purchase - your feedback regarding this item will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Items ordered were genuinely horrible…
Items ordered were genuinely horrible quality.
27 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Caprice, I am very sorry to hear that you have not been happy with your order - your feedback regarding the quality will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Entire process was amazing!
27 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Sherry, thank you for leaving a review. I am so pleased to hear that you have had a good experience and I hope to see you shopping with us again soon!
Motel x
My order has been delayed for atleast a…
My order has been delayed for atleast a week and I have not been getting any updates.
19 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Ashton, I am very sorry to hear that your parcel has not yet arrived - it looks like you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Jeans are fantastic
Jeans are fantastic! Pinstripes on point! Incredible, great quality denim!!!
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Tara, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
My granddaughter loved it
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Shell, thank your your review. I am so happy to hear that your granddaughter loved the item and I hope to see you shopping with us again!
Motel x
The quality of the clothing is very…
The quality of the clothing is very poor, which is frustrating given how expensive each piece of clothing is.
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Mia, thank you for your review. I am so pleased to hear that you love your dress and hope to see you shopping with us again!
Motel x
Dress quality is great and it’s…
Dress quality is great and it’s adorable!!! Will order again!
19 de mayo de 2026
Respuesta de us.motelrocks.com
Hello, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
The process of purchasing online was…
The process of purchasing online was easy; the product was deluvered in a timely manner, and the quality of the product was good.
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Kim, thankyou for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
It says its shipped but not moving at…
It says its shipped but not moving at all. And they sayd it should be delivered by yesterday. Nothing solved
26 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Yelim, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
I have received no information about my…
I have received no information about my order since i have made it.
19 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Rafaelle, I am sorry to hear that you are awaiting your order information - I can confirm that your tracking details were sent to the email provided on 19th May. If you are having any problems please make sure to reach out to the customer service team who can prove you with any further details.
Motel x
Respuesta de us.motelrocks.com
Hi Nina, I am sorry to hear that you have not been happy with the delivery service provided - I can confirm that your parcel was delivered within the timeframe provided. If you have any problems please reach out to the customer service team.
Motel x
Sizing is horrible
Sizing is horrible. Will not buy swim suits from here ever again. Save the money. Material and fit is def not worth $100+…
18 de mayo de 2026
Respuesta de us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and that you have experienced an issue with the sizing - your feedback will be passed on to the relevant teams and I apologise for any inconvenience caused.
Motel x
Stunning Color, Beautiful Top
Stunning Color. I really love the fit of this top, it is easy to wear a bra with, and is very comfortable. I am usually a US 4/AU 6 and I got an XS in this top. It fits well (could have sized to a S but the XS is still great). The fabric is good quality and it is not see-through. Would recommend!!
22 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Ava, thank you for leaving a review. I am so glad to hear that you have been happy with your item and that you would recommend us to others! I hope to see you shopping with us again soon.
Motel x
Wished they were longer
I really loved the jeans, wished they were a bit longer. I ordered the longest pair and they still didn't reach to the end. Also I thought that I already paid for delivery in the beginning because the jeans were so expensive but I had to pay an extra like 26 dollars. Other then that I like the colour but not really worth it if you're tall like Im 6'0 feet.
15 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Abigail, thank you for leaving a review. I appreciate your feedback regarding the lengths available for our jeans and this will be passed on to the relevant teams - we are always working to improve! I apologise for the unexpected delivery charges - in Canada you are required to cover any customs/duty charges upon delivery so I am sorry if this hasn't been made clear in our shipping policy.
Motel x
Everything fit amazing and love how…
Everything fit amazing and love how long the pants are
18 de mayo de 2026
Respuesta de us.motelrocks.com
Hi Kelbi, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
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