I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
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Consulta las opiniones de los clientes
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
I sent an email yesterday regarding my return. My first return I had put that I wanted to return three out of the four items from my order then my daughter decided she wanted to return the fourth item... Ver más
La empresa ha respondido
I had ordered a top and a pair of jeans and I put in my address and it never said my address was wrong or anything like that. When it was the day of delivery it said insufficient address and was going... Ver más
La empresa ha respondido
3,2
Medio
256 opiniones
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Respuesta de us.motelrocks.com
Hi Laurel, thank you for leaving a review. I am so pleased to hear that your daughter has been happy with the jeans and I hope to see you shopping with us again soon!
Motel x
Sizing is really odd and inconsistent…
Sizing is really odd and inconsistent throughout pieces. Quality is not the best.
27 de julio de 2026
Respuesta de us.motelrocks.com
Hi Stephanie, I am sorry to hear that you have experienced inconsistency with the sizing - your feedback regarding this and the quality will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
sizing is kind of inconsistent across…
sizing is kind of inconsistent across colors, quality of jeans is great - wish there were shorter length options, had to get them tailored
20 de julio de 2026
Respuesta de us.motelrocks.com
HI Anuva, thank you for your feedback. I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please always reach out to the customer service team with any issues so that they can help you out!
Motel x
Respuesta de us.motelrocks.com
Hi Haedyn, thank you for leaving us a review. I am so glad to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Cute!
First time ordering here and was very happy with my purchase as it came quickly and fit very well / looked great.
20 de julio de 2026
Respuesta de us.motelrocks.com
Hi Maddy, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Respuesta de us.motelrocks.com
Hi Kaylen, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Amazing Quality!!
First time ordering from motelrocks directly, usually always order on PP. ordering from motel was so easy and shipping was so fast!! loved my items as well (: def true to size
26 de julio de 2026
Respuesta de us.motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have had a good experience shopping with us and you have been happy with the delivery service provided. I hope to see you visiting our site again soon!
Motel x
Sizing is unreliable for such high…
Sizing is unreliable for such high prices. The clothes are really cute, if they fit.
20 de julio de 2026
Respuesta de us.motelrocks.com
Hi Lisette, thank you for leaving your feedback. I am sorry to hear that you have not been pleased with the sizing - if you need any help with the sizing of any items please reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Material was cheap and it fit loose
27 de julio de 2026
Respuesta de us.motelrocks.com
Hi Aleah, I am sorry to hear that you have not been happy with your item and your feedback regarding the quality and fit will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Shipped so fast and great quality!!
27 de julio de 2026
Respuesta de us.motelrocks.com
Hi Caroline, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Never got it.
20 de julio de 2026
Respuesta de us.motelrocks.com
Hello, I am very sorry to hear that you have not received your order - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for any inconvenience caused.
Motel x
Cute swimwear, but quality is not the best
Shipping was amazing and very quick less than one week
Knocking off one star because the quality could be better. I think because I got it on sale. I didn’t mind the quality hadn’t been full price. I think it would’ve been a different story cute products but not that functional.
16 de julio de 2026
Respuesta de us.motelrocks.com
Hi Lorraine, thank you for your review. I am glad to hear that you have been pleased with the delivery service provided and sorry that you weren't completely happy with the quality! Your feedback will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
everything about ordering was great and…
everything about ordering was great and the products were even better than depicted!
24 de julio de 2026
Respuesta de us.motelrocks.com
Hi Laurie, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Terrible accuracy in sizing and the return was poor
I genuinely did love the quality of the jeans. They were smooth, stylish but anfter measuring myself and buying the size that my measurements were in. The jeans were giant. So of course i had to return it. 100$ dollars for jeans was a decision that was hard for me. I really expected the jeans to fit. Also when i returned them i had to play my own money for packaging and aswell i did not get my full money for the jeans because it would give a fee. And also i used a discount
21 de julio de 2026
Respuesta de us.motelrocks.com
Hi Roselyn, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please always reach out to the customer service team if you have any problem with the sizing as they will take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good service
The quality of my jeans and bracelets are really good! Got here on time and no mistakes with shipping
24 de julio de 2026
Respuesta de us.motelrocks.com
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Love these jeans!
They fit perfect around the waist and no space left in the back. Definitely worth it!
24 de julio de 2026
Respuesta de us.motelrocks.com
Hi Petra, thank you for leaving us a review. I am so pleased to hear that you have found the perfect fit in our jeans and hope to see you shopping with us again soon!
Motel x
Respuesta de us.motelrocks.com
Hi Jordyn, thank you for leaving a review. I am so glad to hear that you have been pleased with your order and I hope to see you shopping with us again soon!
Motel x
Limited options
The pants seem to be good quality, but they didn’t fit my daughter. Since we can’t return them, we can only exchange them but everything in her size is out of stock. Frustrating.
24 de julio de 2026
Respuesta de us.motelrocks.com
Hi Abbey, I am sorry to hear that you did not find the right fit - it looks like you have now created a return for the item and if you have any further problems make sure to reach out to the customer service team!
Motel x
Capris horrible quality … $60?!
Quality of the capris pants is horrible! Ripped on the first wear
17 de julio de 2026
Respuesta de us.motelrocks.com
Hi Bella, I am very sorry to hear that this has happened to your item - please make sure to reach out to the customer service team so that they can take a further look into this for you. I apologise for the inconvenience caused.
Motel x
My order never arrived
My order never arrived. I emailed customer service and would really appreciate either getting my order or a refund.
24 de julio de 2026
Respuesta de us.motelrocks.com
Hi Ari, I am sorry to hear that you have not received your parcel - please make sure to respond to our customer service team via the email chain so that they can raise an investigation. I apologise for the inconvenience caused.
Motel x
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