I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Beware. I attempted to cancel an order before it was processed. I was told that even though it was still a pre-order/ not processed yet, that I cannot cancel. I was told that the jeans are “made to... Ver más
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
La empresa ha respondido
First time ordering from motelrocks directly, usually always order on PP. ordering from motel was so easy and shipping was so fast!! loved my items as well (: def true to size
La empresa ha respondido
3,2
Medio
259 opiniones
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I returned my order two weeks ago and…
I returned my order two weeks ago and it was delivered back a week ago, I still have not received my refund. I contacted customer service and still nothing has been confirmed nor processed.
10 de junio de 2026
Respuesta de us.motelrocks.com
Hello, thank you for your feedback. We're sorry to hear about your experience.
We've looked into this and can see that your refund was processed on 19th June. If the funds still haven't appeared in your account, we'd recommend checking with your payment provider, as processing times can vary.
If you still need any further assistance, please don't hesitate to get back in touch with our Customer Care team.
Motel x
Respuesta de us.motelrocks.com
Hi Maya, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The quality was terrible :( but the…
The quality was terrible :( but the return service was great
17 de junio de 2026
Respuesta de us.motelrocks.com
Hi Natalie, I am very sorry to hear that you were not happy with your item and your feedback will be passed on to the relevant department - I am glad to hear that you found the returns process easy to complete. I apologise for the inconvenience caused.
Motel x
Overall good experience
Came quickly, enjoyed the product, and was able to return the size I didn’t want very easily
9 de junio de 2026
Respuesta de us.motelrocks.com
Hi Saki, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
My daughter falls between sizes
My daughter falls between sizes. You have 26 and 28 but no 27. The 26 are way shorter than 28.
10 de junio de 2026
Respuesta de us.motelrocks.com
Hi Liliana, I am sorry to hear that we do not have the size available for your daughter - your feedback on the sizing will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
delayed delivery in spite of paying…
delayed delivery in spite of paying extra. Ordered the product on the 15th and received it on the 22 late evening.
I am now being told by customer service that is 3-4 business days. I was informed that i would receive the order on the 19th.
Size small is also huge!
Now i am being asked to pay $7 extra to return it.
Very disappointed.
15 de junio de 2026
Respuesta de us.motelrocks.com
Hello, I am sorry to hear that you have not been happy with the delivery service provided - it looks like your order arrived within the shipping time advertised, if this is not the case please make sure to reach out to the customer service team.
Motel x
The quality is really good
The quality is really good. I don't normally reach for velor fabric when it comes to pants. But I saw those and it was something about the leopard trim. And I tried them on and loved them even more. The shipping and delivery was also pretty fast. I'll definitely be ordering from motel again!
16 de junio de 2026
Respuesta de us.motelrocks.com
Hi Keya, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again!
Motel x
Super fast and easy delivery
Super fast and easy delivery. Products came as advertised- cute and fairly affordable!
15 de junio de 2026
Respuesta de us.motelrocks.com
Hi Alicia, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
fast shipping and easy to do returns
9 de junio de 2026
Respuesta de us.motelrocks.com
Hi Olivia, thank you for leaving us a review. I am so glad to hear that you have been happy with the delivery and returns service provided and I hope to see you shopping with us again soon!
Motel x
Very comfy and the feel is so soft
Very comfy and the feel is so soft, this is my first pair but definitely won't be my last.
16 de junio de 2026
Respuesta de us.motelrocks.com
Hi Maybel, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I look forward to seeing you shopping with us again!
Motel x
Broken Dress :(
I recieved my order #US1048676 on June 20th and when I opened it I saw that the dress I bought is broken. The right strap is detached at the front of the dress. I have an event coming up and don’t have time to return and replace the dress. I sent an email to motel but did not hear anything back! I also attached photos of the broken dress in the email. Thank you!!
20 de junio de 2026
Respuesta de us.motelrocks.com
Hi Reese, I am very sorry to hear that this has happened to your item and we will be raising this with the relevant teams. Please be aware that we advise to allow 24-72hrs for a response from the customer service team, they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The skirt didn't work out after all the…
The skirt didn't work out after all the medium was too big and the small was too small but the customer service through the exchange and return process was awesome! very receptive and helpful it was nice for a change to connect with people who care.
8 de junio de 2026
Respuesta de us.motelrocks.com
Hi Chrissy, thank you for leaving a review. I am sorry to hear that you weren't able to find the perfect fit but I am so glad that our customer service team was able to help you out and that you were happy with the service provided - I hope to see you shopping with us again soon!
Motel x
I payed extra for overnight shipping…
I payed extra for overnight shipping and it arrived two days later.
15 de junio de 2026
Respuesta de us.motelrocks.com
Hi Sloan, it looks like your recent order was delivered within the express shipping timeframe - if you have any questions please make sure to reach out to the customer service team who will be happy to take a look into this for you!
Motel x
Respuesta de us.motelrocks.com
Hi Emily, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Timeless Brand
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a part of who I am in dress and I hope they never stop delivering the style that brings me back.
The quality of clothes are good considering how I enjoy tiny breathable shirts.
8 de junio de 2026
Respuesta de us.motelrocks.com
Hi Esther, thank you for leaving a review. I am so happy to hear that our style resonates with you and that you've been a loyal customer for five years! We truly appreciate your kind words about our quality and your continued support. We look forward to continuing to provide styles you love and seeing you shopping again soon!
Motel x
You won’t respond to my emails
8 de junio de 2026
Respuesta de us.motelrocks.com
Hi Alex, I can see that you have emailed our team on Saturday - please note that we advise to allow 24-72hrs for a response from our customer service team, it looks like they have now been in touch with you. If you need urgent assistance please make sure to reach out via live chat or phone call during our opening hours!
Motel x
New favorite
I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shorts and the top fit immaculately and the quality is great especially for the price. Delivery was also very fast I received my order in 3 days when it initially said 6 so 10/10. Easily my daughter’s new favorite site!
15 de junio de 2026
Respuesta de us.motelrocks.com
Hi Kiwandra, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
The items were poor quality
The items were poor quality. Customs were not included the price so had to pay a large fee upon delivery and then to return, they don’t give you a return label. You have to pay for it yourself.
8 de junio de 2026
Respuesta de us.motelrocks.com
Hi Simran, I am very sorry to hear that you have not been happy with your order and the delivery service provided - we do state all delivery information including customs arrangements and the returns policy on our website so I apologise if this was not clear and for any inconvenience that this has caused.
Motel x
The sizing chart was actually accurate
The sizing chart was actually accurate. First time in my life I ordered low rise jeans online and they fit perfectly!
15 de junio de 2026
Respuesta de us.motelrocks.com
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the sizing information provided - I hope to see you shopping with us again soon!
Motel x
terrible delivery
terrible delivery, order expected four days ago and i've still heard nothing from customer service
15 de junio de 2026
Respuesta de us.motelrocks.com
Hello, I am very sorry to hear that you have experienced an issue with your delivery - please be aware that the delivery service you selected can take 3-6 working days to arrive.
It looks like you have reached out to the customer service team who are getting this resolved for you now - I apologise for any inconvenience caused.
Motel x
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