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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.

Valorada con 3 estrellas sobre 5

The delivery and installation process was smooth and professional. Everything was set up properly and explained clearly. The product itself works exactly as advertised and feels very high quality.

Valorada con 5 estrellas sobre 5

Great customer experience overall. The staff were knowledgeable and helped me choose the right product without pressure. I appreciated being able to test different features before making my final deci... Ver más

Valorada con 5 estrellas sobre 5

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de insumos para masajes
  2. Tienda de muebles
  3. Spa de masaje

Escrito por la empresa

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

The salesperson was really good at…

The salesperson was really good at explaining all the features, benefits of the machine and details such as warranty coverage.

25 de febrero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for your feedback! We're glad to hear that the salesperson did an excellent job explaining all the features, benefits, and warranty coverage of the machine. We believe in providing comprehensive information to our customers so that they can make informed decisions. If you have any further questions or need additional assistance, please feel free to reach out. We appreciate your support and hope you enjoy your purchase!

Valorada con 5 estrellas sobre 5

Great product and service

Great product and service. Purchased the handheld massager and neck massager, the quality is very good, never have issue with the products and it's still powerful. Came back to buy the new handheld massager, very lightweight and easy to use

17 de febrero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for your positive review! We're delighted to hear that you had a great experience with both our products and services. We're glad that the handheld massager and neck massager you purchased have provided you with excellent quality and durability, consistently delivering powerful performance. We appreciate your loyalty as a returning customer and are thrilled that you're satisfied with our new lightweight and user-friendly handheld massager. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our brand!

Valorada con 5 estrellas sobre 5

Very good products

Very good products, comfortable, effective, portable

16 de febrero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for your feedback! We're thrilled to hear that you find our products to be very good. We strive to create comfortable and effective solutions that enhance your well-being. We're also glad that our products are portable, allowing you to enjoy their benefits wherever you go. If you have any further comments or suggestions, we'd love to hear them. Thank you for choosing our brand!

Valorada con 5 estrellas sobre 5

Ujolly is a good and handy massage machine

Enter to the osim store at metrotown today and try out the Ujolly back and neck massage. I like the massage very much so that I purchase the product and enjoy the massage at home

14 de febrero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for sharing your experience with the Ujolly back and neck massage machine! We're thrilled to hear that you visited our store at Metrotown and had the opportunity to try out the Ujolly. We're glad that you enjoyed the massage so much that you decided to purchase the product and now enjoy the massage at home. If you have any further questions or need assistance with your Ujolly, please don't hesitate to reach out. We appreciate your support and hope you continue to have a great experience with our product!

Valorada con 5 estrellas sobre 5

OSIM uDivine V Massage Chair is a great product.

We bought a uDivine V Massage Chair from Charlotte at Del Amo shopping center a month ago because she was so nice. It turned out to be a great massage chair and we have been using everyday.

19 de diciembre de 2022
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for your feedback! We're delighted to hear that you purchased the uDivine V Massage Chair from Charlotte at the Del Amo shopping center and that you're enjoying its benefits. We're glad that Charlotte provided excellent customer service and made your purchasing experience pleasant. It's wonderful to know that the uDivine V has become a great addition to your daily routine. If you have any questions or need further assistance, please feel free to reach out. Thank you for choosing our brand and for sharing your positive experience!

Valorada con 1 estrellas sobre 5

bad service bad quality

Bought the Predator Gaming Chair for +1000$ in 2021. Since then, had to replace part two times. Now, the issue is coming back and they want to make me pay for the parts?
Don’t buy. At the end of the day the chair does not justify the price. The massaging functions are OK at best, the quality is sub par to what you’d buy at a big big box store and service is slow and deceiving.

17 de enero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

We're sorry to hear about your negative experience with the Predator Gaming Chair and the service you received. We apologize for any inconvenience caused by the need for multiple part replacements and the issue resurfacing again. It's disappointing to hear that you were asked to pay for the parts despite these recurring issues.

We strive to provide high-quality products and reliable service to our customers, and we understand your frustration with the situation. We appreciate your feedback regarding the massaging functions and the perceived subpar quality compared to other options available.

We value your satisfaction as a customer, and we would like to make things right. Please provide us with more details about your specific situation and contact information so that we can investigate further and work towards a resolution. Your feedback helps us improve, and we apologize for any disappointment caused. Thank you for bringing this to our attention, and we hope to address your concerns promptly.

Valorada con 5 estrellas sobre 5

professional service and massage product

Osim provide professional service.
Also, the machine ujolly is a very good massage product. Iwill definitely refer my friend come to this store again

8 de enero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you very much for your kind review!
Please come again anytime with your family and friends!

Valorada con 5 estrellas sobre 5

We’ve purchased a OSIM office+massage…

We’ve purchased a OSIM office+massage chair and it’s been a great experience using it. It’s great way to relax after the tiring office work, as the massage works well on your back and lower back. We get a 1 year warranty as well

5 de enero de 2023
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you very much for your kind review!
Its Great to hear you are enjoying our products! Have a great new year!

Valorada con 5 estrellas sobre 5

Excellent service

14 de diciembre de 2022
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you very much for your kind review!
Its Great to hear you are enjoying our products! Have a great new year!

Valorada con 5 estrellas sobre 5

The uLove chair is the best purchase I…

The uLove chair is the best purchase I have ever made so far and I am still loving it! Highly recommended for home spa experience.

8 de noviembre de 2021
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you for your 5 star review! We really appreciate the feedback. Please reach out to us if you need anything! we will always be here to help!

Valorada con 5 estrellas sobre 5

Their service is wonderful.

Their service is wonderful.. lucie is so helpful and she explains every product description so nicely. As im a student i cannot afford it but one day im gonna take a massage chair definately from osim❤️❤️

22 de julio de 2022
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you very much for your feedback on our reps. We hope to see you again soon!

Valorada con 4 estrellas sobre 5

Buying my first OSIM today...

After thorough evaluation in comparing with other companies, I placed an order today with OSIM.

I shall provide further reviews on after-sale support & product-usage over the next few years.

Even after 3 to 5 years of usage, I was told that I could trade in my today's purchase for a newer model.

21 de septiembre de 2022
Opinión espontánea
Logotipo de OSIM USA

Respuesta de OSIM USA

Thank you very much for your business! We are always here to support you after your purchase. Feel free to reach out to us anytime via email info@osim.com or phone support 1 888 508 6746. Hope you receive your product soon!

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