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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service. Unit arrived with 30 hrs of ordering. Well packed etc. Would recommend and will use again.

Valorada con 5 estrellas sobre 5

Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... Ver más

Valorada con 1 estrellas sobre 5

Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas

Información proporcionada por diversas fuentes externas

We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

293 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(293)

23 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Brought a vertical radiator at a cost…

Brought a vertical radiator at a cost of 250 pound, when the Plummer put it in the wall the one section was bent. I emailed on the Monday saying it was not satisfactory to which I was told take a photo of the packaging, I had thrown this away Iv emailed several times of which no reply. The Faulty goods act says that if a product is not as it should be & you notified within 30 days your entitled to a refund.

19 de septiembre de 2022
Opinión espontánea
Logotipo de Valve Kings

Respuesta de Valve Kings

Unfortunatelly as the pictures provided confirmed and we advised in response to your original email, the radiator had already been fully installed onto your central heating system.
All goods should be fully inspected prior to installation. Despite this we would have still started a claims process if the standard images of the supporting packaging had been provided (in-line with the online returns process) Unfortunatelly all the packaging had also been disposed of so we were unable to start this.
If the goods had been checked on arrival prior to installation then this would have been handled as per our returns T&Cs

Valorada con 5 estrellas sobre 5

Good quality product great service

I am very impressed with the quality and service provided by Valve King. The items arrived very quickly and were very well packed. They were easy to fit and look great. I would certainly purchase from them again.

29 de agosto de 2022
Valorada con 3 estrellas sobre 5

Product seems good but not sure about…

Product seems good but not sure about the rest. Order was due within 2 days - using APC logistics. It didn’t arrive. Called both APC and Valve Kings on Saturday morning - no answer, but we’re supposed to be open. Called APC again Monday, no answer. Called Valve Kings and CS answered and promised call back - didn’t happen BUT the part did arrive the next day. It could be that the company is good but who knows and I suspect using APC, although cheap, is not doing much for their business.

13 de septiembre de 2022
Logotipo de Valve Kings

Respuesta de Valve Kings

Hi Paul,

Many thanks for your review. Having reviewed your order this morning I can see that APC attempted delivery the day after your order on the 6th, but as no one was in the address the delivery was carded with instructions to rearrange the delivery.

Unfortunately we are closed over the weekend and our contact page outlines this information.

We did receive a call on Monday morning and actioned the item to be delivered on the Tuesday and for it to be left safe if not in.

Kind regards,
Lee @ Valve Kings

Valorada con 4 estrellas sobre 5

Different colour than their website shows

Did not check that the item purchased was the same colour as their website photo and apparently it wasn't even similar
Had to request a return.
Having said that , Morgan was a polite person and a refund was given quickly
May use again but would have to see a photograph of the actual one they would send before buying
Another one was suggested that looked great
May try this one , but once bitten ?
Otherwise I would have given them ⭐⭐⭐⭐⭐

11 de julio de 2022
Valorada con 5 estrellas sobre 5

Very pleased with the service

Very pleased with the service. I emailed to enquire when to expect delivery and promptly received a reply with the details. Item arrived very well packed but it has not been fitted yet so as long as it works well too, I will e very happy

22 de junio de 2022
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered a heating element which was out of stock. They contacted me promptly and offered a higher wattage substitute at the same price which was delivered next day. This is the second time I have dealt with this supplier and will do so in the future.

21 de abril de 2022
Valorada con 5 estrellas sobre 5

The best service 🙌

The best service 🙌
Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!!
Very pleased with the radiator appearance but as it's yet to be installed can't comment on performance.
Had a need to call prior to ordering and found the chap who answered very helpful and polite 😀
Based on this experience so far I'd happily recommend Valve Kings.

20 de abril de 2022

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