I’m extremely happy with my new Renault Master. The whole process was smooth and professional, with excellent communication throughout. The team was helpful, friendly and kept me updated at every stag... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Will has been absolutely brilliant from start to finish. I’ve had a bit of a nightmare recently with a van I bought elsewhere, so I was quite cautious about what I did next. Will took the t... Ver más
La empresa ha respondido
Amazing experience from start to finish, couldn’t be happier with the 3 VW Crafter vans supplied to me by the team at Vanaways. First of many hopefully.
La empresa ha respondido
Simon was very welcoming and helpful from the very beginning. Having never done a finance lease before I had lots of questions and he always replied swiftly and was happy to answer and was very patien... Ver más
La empresa ha respondido
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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This is an attempt to recover my…
This is an attempt to recover my deposit. Ive been given the runaround from this company for almost 4 months
I'm still waiting on my refund from van ordered in February and failed to arrive. Order ref 41899655. When I receive my refund I'll stop telling people of the UK you are liars and cheats !
I have sent bank details to Joe for refund 6 days ago.
WHERE IS MY MONEY !
20 de mayo de 2025
Opinión espontánea
Respuesta de Vanaways
Hi Kevan
Thank you for your feedback.
We will always endeavor to refund deposits when required as quickly as possible. We are sorry there was a delay, however pleased we have now been able to resolve all of your concerns.
Best Regards
Stacey
After Sales Regards
Excellent support
From the first call all went very well and all contact by staff was outstanding
14 de mayo de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Friendly & professional
Friendly & professional, thank you to Lillie-Mae for her help in co-ordinating delivery
20 de mayo de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
The salesman was polite and helpful but…
The salesman was polite and helpful but made a mess of his calculations. The quote he gave me was great so I accepted it only to find that he’d somehow miscalculated and it turned out to be a fair bit more expensive. I forgave him and accepted the new quote which included the maintenance package however here we are some 3 months later and I still have not managed to get the maintenance part attached to my monthly payments. To make things even worse the salesman now doesn’t answer my emails. It has been so long I am not absolutely sure when this started.
1 de marzo de 2025
Opinión espontánea
Respuesta de Vanaways
Hi Andy
Thank you for your feedback.
We apologise for the error, and we are in communications with you to get this resolved.
Best Regards
Stacey
After Sales Regards
Very helpful always there to answer any…
Very helpful always there to answer any questions
It has been a great experience
Thankyou very much lilly for taking care of me
19 de mayo de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Delivered on the day but again late to…
Delivered on the day but again late to the destination.
10 de mayo de 2025
Respuesta de Vanaways
Thank you for your feedback.
Vanaways is always trying to improve the service and communication we provide to our customers.
Please contact us at customercare@vanaways.co.uk if you require further assistance.
Best Regards
Stacey
After Sales Manager
Pro's & Con's
Pro's - Good choice of vehicles at low prices, purchase process well managed including finance.
Con's - Vehicle delivered with no documentation (delivery note or similar), should have arrived with a canopy fitted but this was missing.
27 de abril de 2025
Good job thanx
4 de mayo de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We ordered a vehicle in early March
We ordered a vehicle in early March, we had major issues with before and after the delivery, the issues were eventually resolved and Vanaways representative Lillie-Mae Northover, was instrumental in solving the problems and extremely helpful, contacting us daily with updates of where we were with the issues. The issues never affected our trading as Vanaways made sure we continued to make our deliveries. Thanks Lillie-Mae, amazing Customer service skills.
Second vehicle with Vanaways and will go back again when the need arises.
8 de mayo de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Do not deliver as promised
Delivery was promised between 1-2 weeks, deposits for 2 vehicles were paid immediately upon receiving invoice, delivery took 8 weeks. No one would take accountability, kept moving goalposts and passing the buck.
Personal details have also been leaked previously. Unlikely to use again
25 de abril de 2025
I recently purchased a van with…
I recently purchased a van with Vanaways and I am very pleased, Lewis was extremely helpful finding a suitable van and very competitive on the price aswell! Will informed be about delivery date and ply lining ect.
I can not fault the service provided and will be using Vanaways again in the future!
12 de abril de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Only Firm Able To Make a Factory Order.
The only firm able to make a factory order for me as I wanted a glazed tailgate and bulkhead. Communications were good and I knew what was happening and when. Recommended.
Nigel Jerome
19 de abril de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great to deal with until van arrived…
Great to deal with purchased a new van, one minor problem but Holly sorted straight away. Would definitely use again in the future
9 de marzo de 2025
Really easy to deal with overall
Really easy to deal with overall, Lillie was fantastic and couldn't do enough to help.
thanks Lille really appreciate your help.
Andy
22 de abril de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Helpful and delivered the vehicle on…
Helpful and delivered the vehicle on time. Thank you for a great service
12 de abril de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Quick delivery and excellent service.
We ordered a Renault Trafic van and received it within a few weeks of placing the order as promised. Very competitive price and easy transaction. We have used Vanaways over the past 4 years and would recommend them for their service and customer support.
13 de abril de 2025
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Very pleased with van l bought from…
Very pleased with van l bought from vanaways Allister was very helpful all the way through the process helping with the different spec and warranties l was looking for and Ellie with the financial side thanks .
17 de abril de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Work Van
Lillie helped with our purchase of a replacement work van from start to finish. Thank you
17 de abril de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Great experience
Quick response over e-mail. Friendly and efficient staff, easy to deal with. Good value on vehicle and communication regarding delivery.
Staff I dealt with were Steve and Lillie-Mae.
4 de abril de 2025
Opinión espontánea
Respuesta de Vanaways
Thank you so much for your wonderful review and for highlighting Steve and Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Respuesta de Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
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