I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver más
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Consulta las opiniones de los clientes
Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
La empresa ha respondido
Very easy to get my insurance sorted, I made a few mistakes on the form and the gentleman I spoke to was very professional and run through everything with me.
La empresa ha respondido
our dealings were with their associated partner vancomparedirect.com have been appalling - they do not answer the phone, They hassle you to renew. They give you the hard sell. There website says you... Ver más
Información sobre la empresa
Escrito por la empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Información de contacto
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de VanCompare.com
Dear Wayne,
Thank you very much for your wonderful feedback.
We are delighted to hear that you received great customer service and found our team helpful. Your recommendation truly means a lot to us.
If you ever need any further assistance, please do not hesitate to get in touch. We are always here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
I've only just…
I gotta say they've been brilliant so far and the man dealing with my claim was awesome
10 de febrero de 2026
Respuesta de VanCompare.com
Dear Pam,
Thank you so much for your kind words. It really means a lot to us.
We are delighted to hear that your experience has been so positive so far, and that the colleague handling your claim has been so helpful. Managing a claim can be stressful, so it is great to know you have felt supported throughout.
If you need anything further at any stage, please do not hesitate to get in touch. We are always here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Billy was really good at his job so…
Billy was really good at his job so easy to speak to he went through everything I needed to know.good service easy process done well.Thank you.
11 de febrero de 2026
Respuesta de VanCompare.com
Dear James,
Thank you very much for your kind feedback.
We are delighted to hear that Billy made the process easy and clear, and that he took the time to go through everything you needed to know. I will be sure to pass your comments on to him. It will mean a great deal.
We really appreciate your support. If you need anything further, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Very helpful and hassle free
11 de febrero de 2026
Respuesta de VanCompare.com
Dear David,
Thank you very much for your kind feedback.
We are delighted to hear that you found the service helpful and hassle free. Providing a smooth and straightforward experience is exactly what we aim for.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Satisfactory Outcome
First time user of Van Compare, unfortunately their “My Portal” app wasn’t functional to use resulting in having to take an another Policy out. Eventually got through to Customer Services who were able to cancel the Policy and refund some of the money paid. I received a call from the Head of Complaints, Charlie Byrne, who took the time to listen and address the issues, and also apologise. After discussion we were able to agree the refund figure to settle matters. I’m giving this review 5* based on the way my Complaint was handled and the satisfactory outcome.
28 de enero de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Ms. McQuaker,
Thank you very much for taking the time to share your experience.
I appreciate you taking the time to speak with me personally so that I could fully understand what had happened. I am pleased that we were able to discuss everything in detail, reach an agreement, and bring the matter to a satisfactory conclusion.
Thank you again for your patience and for giving us the opportunity to put things right.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Anthony,
Thank you for your feedback.
We are pleased to hear that you found it easy to understand the person you spoke with. Clear communication is extremely important to us, so it is great to know this made a positive difference to your experience.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
very helpful and quick to sort out the…
very helpful and quick to sort out the insurance :-)
9 de febrero de 2026
Respuesta de VanCompare.com
Dear Jill,
Thank you very much for your kind feedback.
We are delighted to hear that everything was sorted quickly and that you found the service helpful. Making the process straightforward and efficient is exactly what we aim to do.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Alex was very helpful
Alex was very helpful, polite knowledgeable and patient the app is easy to use with a lot of information on it. Excellent
10 de febrero de 2026
Respuesta de VanCompare.com
Dear Glen,
Thank you very much for your fantastic feedback.
We are delighted to hear that Alex was helpful, polite, knowledgeable, and patient. I will be sure to pass your kind comments on. It is also great to know that you found the app easy to use and informative.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
had issues with the policy - customer relations did assist.
We had some issues with our policy which we're difficult to resolve. the insurer was unable to accept any changes to the policy which we needed to make and there was no resolution offered at the time and in the end we cancelled the policy and went with another broker. In fairness they reached out to us afterwards and made every effort to make right the issues we outlined, but at this point we had sourced alternative insurance. can't fault the initial experience or customer relations after the matter was concluded.
14 de julio de 2025
Respuesta de VanCompare.com
Dear Mr. Cleary,
Thank you for taking the time to speak with me this afternoon. It was good to address your concerns directly and work towards a resolution that you were satisfied with. I apologise once again for your initial experience.
If you have any further queries or concerns, please do not hesitate to contact me. Your experience genuinely matters to us, and I am here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Knowledgeable customer adviser and good…
Knowledgeable customer adviser and good price
9 de febrero de 2026
Respuesta de VanCompare.com
Dear Alastair,
Thank you very much for your kind feedback.
We are pleased to hear that you found the adviser knowledgeable and that you were happy with the price offered. Providing clear guidance alongside competitive premiums is exactly what we aim to do.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Very helpful and got me a great price
Very helpful and got me a great price, saved a few hundred pounds, would definitely recommend
10 de febrero de 2026
Respuesta de VanCompare.com
Dear Paul,
Thank you very much for your fantastic feedback.
We are delighted to hear that you found the service helpful and that we were able to secure you a great price. Saving a few hundred pounds is always a great result.
Your recommendation truly means a lot to us. If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Darren,
Thank you very much for your fantastic feedback.
We are delighted to hear that you found the service friendly and helpful. Providing a positive and supportive experience is very important to us, so it is great to know this was reflected in your interaction.
If you ever need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your feedback! We’re pleased to hear that you found the service good and fast.
Yours Sincerely,
Charlie Byrne
VanCompare
quick,clear,good price
9 de febrero de 2026
Respuesta de VanCompare.com
Dear Geoff,
Thank you for your feedback! We’re pleased to hear that you found the service quick, clear, and good value.
Yours Sincerely,
Charlie Byrne
VanCompare
Avoid
Avoid, avoid, avoid! Daylight robbery.
Insured a van with them, all fine. Easy to spend my money. Van went wrong (not their fault) ended up returning the vehicle for a refund so I needed to cancel my policy! Not a problem.
Called up after 2 days of insuring to cancel my policy on 30th December, bit of waiting on the phone but it's between Christmas and new year so I wasn't that bothered. Deal with the nice man on the phone. Relieved an email 'sorry your leaving' ect ect ect. We will process you refund after calculation of time used (completely understand this part) and our £45 admin fee (bit annoyed as it was insured for 2 days and well within my statutory 14 day cooling off period) so Roughly £170 in 7-10 working days. OK I can live with that.
12 working days roll by, and no refund. I call up and get told "we've had a system error and there is a back log. You will get a refund but I can't tell you when" ok ill hold tight.
23rd January I get an email "sorry your leaving us" but hang on i cancel this nearly a month ago....
Your refund of £131 will be processed in 5 working days! That's not the ammount your first email said. So I try and get through to a human and not a chat bot. After a while I finally manage to speak on the phone with a human. Goes back and forth a bit lots of time on hold. To get told the original email (sent on the day I actually canceled) was sent i. Error and they forgot to charge me a setup fee!!!!!! Surely a set up fee is calculated into the original cost of insurance. Get told they will speak to accounts department and "see if they can honour the first email" "I'll call you back within the hour" no call back as promised and a refund of £131 was issued.
Can't be bothered to waste my time trying to argue with a computer anymore but I feel a crime reference number should have been supplied with my refund as I've been robbed for 2 days of insurance with bull**** fees conveniently added on.
28 de diciembre de 2025
Opinión espontánea
Respuesta de VanCompare.com
Dear Mr. Standing,
I am truly sorry for your negative experience, but I do appreciate you taking the time to share your feedback. It genuinely helps us improve our service.
I've been trying to call you to address your concerns and resolve this matter, however, I've not been able to get through to you. I've therefore sent you an email addressing this matter and hopefully resolving it to your satisfaction.
If you have any queries, additional concerns, or believe I have overlooked anything, please contact me directly. I'm here to support you.
Yours Sincerely,
Charlie Byrne
VanCompare
Mr Sam Bisset was an absolute gem to…
Mr Sam Bisset was an absolute gem to deal with very professional & very helpful if you do call up in regards to a getting a quote he’s the man to deal with top quality service and great person to communicate and deal with helped with all my queries and questions and his communication was top notch I was very happy to be with van compare & will be returning soon :)
3 de noviembre de 2025
Respuesta de VanCompare.com
Dear Ahmad,
Thank you for your fantastic feedback! We’re delighted to hear that Sam was such a pleasure to deal with and provided top-quality, professional service. It’s great to know he answered all your queries clearly and made the experience so positive. We really appreciate your kind words and look forward to helping you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
All tough everything was explained and…
All tough everything was explained and the call handler was efficient I would have given 5 star if the prepared disclosures are notified a little slower to enable the purchaser to take in what is being said.
6 de febrero de 2026
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your feedback. We’re pleased to hear that everything was explained clearly and that the call handler was efficient.
I’m sorry if the terms were read through too quickly. We appreciate you raising this. Please don’t worry, as all of these details are included in your policy documents for you to review at your own pace. We always encourage customers to read through the documents carefully to ensure everything is fully understood.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Billy
Thank god for being able to talk to someone instead of having to go online All the time. Very polite interaction.👍
6 de febrero de 2026
Respuesta de VanCompare.com
Dear Michael,
Thank you for your feedback! We’re really pleased to hear that being able to speak with Billy made the experience easier and more personal. It’s great to know the interaction was polite and helpful. We’ll be sure to pass on your kind words to him .
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your feedback! We’re pleased to hear that you experienced good, respectful communication. We noticed your rating wasn’t quite five stars. We’d really appreciate knowing what we could have done to make your experience even better.
Yours Sincerely,
Charlie Byrne
VanCompare
I called to swap over cover from my old…
I called to swap over cover from my old van to my new one and angelika bydalinska was brilliant every step of the way , no problems
4 de febrero de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Francis,
Thank you for your feedback! We’re delighted to hear that Angelika Bydalinska was brilliant every step of the way and made switching cover from your old van to your new one so straightforward. We’ll be sure to pass on your kind words to her.
Yours Sincerely,
Charlie Byrne
VanCompare
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