I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
our dealings were with their associated partner vancomparedirect.com have been appalling - they do not answer the phone, They hassle you to renew. They give you the hard sell. There website says you... Ver más
Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
La empresa ha respondido
Very easy to get my insurance sorted, I made a few mistakes on the form and the gentleman I spoke to was very professional and run through everything with me.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Información de contacto
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The whole experience was very relaxed…
The whole experience was very relaxed and Bradley was brilliant went above and beyond what I was expecting.pity all insurance companies don't have employees like this take my hat off to them Bradley Jones is a quality employee.
13 de marzo de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Jason,
Thank you for your fantastic review.
We are delighted to hear that Bradley provided such a relaxed and supportive experience, and that he went above and beyond your expectations. It is great to know he made such a positive impression.
We will be sure to pass your kind feedback on to Bradley. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Was going okay I made a mistake as I…
Was going okay I made a mistake as I didn’t think insurance number one went through didn’t wanna drive my truck and lose it so I was looking for another insurance company in the meantime the next day the insurance for the first one I went through came through so I’ve had to prove that I was insured to get my money back ever since then I’ve had problems. I’ve sent it half a dozen times still have no luck. I can’t afford to lose £216 if the other insurance company wasn’t that good I would’ve considered eventually using the company van all I want is me money back because I’ve proved it.
3 de marzo de 2026
Respuesta de VanCompare.com
Dear Mrs. Peacock,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience, and I appreciate you bringing this to our attention as it helps us improve our service.
It is concerning to hear that it was unclear whether your insurance application had been completed successfully. I understand how important it is to have clarity and confirmation at this stage.
I was unfortunately unable to reach you by phone, so I have sent you an email to address your concerns directly and to gather some further information on what may have been unclear during the purchase journey.
In the meantime, I do hope I have been able to help resolve this matter and make amends. Your experience is incredibly important to us, and we are dedicated to your satisfaction.
If you need anything further from VanCompare Direct, please do not hesitate to contact me directly. I will ensure you are well looked after going forward.
Wishing you a pleasant afternoon ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Mr Singleton,
Thank you for taking the time to share your feedback regarding your recent experience with our phone team. I also appreciate you taking the time to discuss the matter with me during our recent telephone conversation.
We pride ourselves on delivering excellent customer service at all times, and I am very sorry to hear that we fell short of this during your recent interaction with our team. However, I am pleased that our recent discussion has helped to improve your experience.
Should you have any further questions or require any additional assistance, please do not hesitate to contact me directly. I am always here to help.
Yours sincerely,
Anna Vida
VanCompare
a real person
Easy to spoke with a real person, well mannered on the phone explained all I needed to know
13 de marzo de 2026
Respuesta de VanCompare.com
Dear Barrie,
Thank you for your great review.
We are delighted to hear that you found it easy to speak with a real person and that everything was explained clearly. Providing a friendly, well-mannered and informative service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Marc,
Thank you for your kind review.
We are delighted to hear that you found our team very helpful and easy to talk to. Providing a friendly and approachable service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Professional friendly easy to…
Professional friendly easy to understood explain very clear..
13 de marzo de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Andrius,
Thank you for your great review.
We are delighted to hear that you found our team professional, friendly and easy to understand. Providing clear and straightforward support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
The person I spoke to David was very…
The person I spoke to David was very polite & helpful & I was pleased with the way he responded &the quote I was given
12 de marzo de 2026
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your great review.
We are delighted to hear that David was polite and helpful, and that you were pleased with both his service and the quote provided. Providing a positive and straightforward experience is exactly what we aim for.
We will be sure to pass your kind feedback on to David. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Terry,
Thank you for your great review.
We are delighted to hear that you found our team very helpful and that everything was sorted so quickly. Getting you insured and back on the road within 10 minutes is exactly the kind of efficient service we aim to provide.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
good price
good price, very helpful got me it cheaper by advising me to put a second person on policy saving me money
7 de marzo de 2026
Respuesta de VanCompare.com
Dear Maggie,
Thank you for your great review.
We are delighted to hear that you found our team helpful and that we were able to secure you a good price. It is great to know the advice provided helped reduce your premium and find the best value for you.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Sam Askew was very helpful even if he…
Sam Askew was very helpful even if he was a fast talker 🤣and had to repeat what he was saying for me but he was a very helpful friendly person who tried to get me the best quote possible
12 de marzo de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Rebecca,
Thank you for your great review.
We are delighted to hear that Sam Askew was helpful and friendly, and that he worked hard to find you the best possible quote. It is great to know he took the time to repeat things and make sure everything was clear for you.
We will be sure to pass your kind feedback on to Sam. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
They can't find my quote
I have phoned Van Compared on at least 3 separate occasions to try to accept a quote. Every time I have been told that the Ref in the email does not correlate with my customer profile/there is no information saved for me.
I have found each call handler quite abrupt and overly casual in how they speak. After eventually finding my quotes they were several hundred pounds more expensive than the initial price I was given.
Update: Charlie very kindly reached out via email as well as replying to this review. I have since found instance elsewhere, however I really appreciate the efforts made and the gesture of an Amazon voucher. Credit where credit is due - not a lot of businesses are so willing to acknowledge theirs errors or offer a solution.
12 de marzo de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Mr. Wollard,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience. Customer satisfaction is very important to us, and we are committed to resolving this matter.
We attempted to contact you on Friday to discuss this with you directly, but unfortunately were unable to get through. I apologise that we were unable to speak with you at that time.
From my initial review, it appears the pricing issue may relate to an undisclosed modification to your vehicle. I appreciate how frustrating this must have been. I am also sorry that the additional references you provided could not be located, and for the service you received when you contacted us.
To ensure I fully understand what has happened, I would be grateful if you could respond to my email with the requested information. This will allow me to carry out a thorough review and identify where things may have gone wrong.
Once I have this information, I will investigate further and contact you again to work towards putting things right.
Thank you for your patience and understanding. I look forward to hearing from you so that we can resolve this matter to your satisfaction.
Yours Sincerely,
Charlie Byrne
VanCompare
Wouldnt even rate 1 star
Wouldnt even rate 1 star, my van was rejected due to having a dodgy mot and dreadful trouble with break downs in the first week, so i cancelled my insurance, these people charged me £220 for a weeks insurance, and still havent sent back the £770 they owe me, these companys are greedy and not very good, but now iv seen how they operate, ie witholding money due back, i will just simply never use them again just greed and or incompetence on their part, i dread to think how they would handle a claim, as you cannot get through to a human, their automated phone asks you questions then cuts you off this is Nick Kates husband
18 03 26
After getting on the phone again regarding a refund, i was initially told would be 3 to 5 days, i was today told 7 to 10 days, i was left on hold 20 mins then cut off, so called back again, did this time get a chap who knew what he was doing , seemed to sort things after me having to carry on again about the refund, NEVER USE THIS COMPANY AGAIN, dreadful customer service
10 de marzo de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Mr Wiffen,
Thank you for taking the time to share your detailed feedback regarding our services.
I also really appreciated the opportunity to speak with you during our recent telephone conversation. I am genuinely sorry for the frustration and inconvenience this matter caused you, and I am pleased that I was able to resolve your issue over the phone and help reach a more positive outcome.
Your satisfaction means a great deal to us, and we are very grateful for the opportunity to address your concerns directly.
We always aim to deliver a consistently high standard of service, and I am truly sorry that we fell short on this occasion. Please be assured that your comments have been taken seriously and will be shared with the relevant teams to help us identify where improvements can be made.
As mentioned during our call, if there is anything further you need or any questions arise, please do not hesitate to contact me directly. I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
The adviser/staff James chalk was well…
The adviser/staff James chalk was well spoken polite aswell as patient with me while dealing with my 2nd policy and would be happy to deal with this company again thank you very much!!
12 de marzo de 2026
Respuesta de VanCompare.com
Dear Wayne,
Thank you for your wonderful review.
We are delighted to hear that James provided such polite and patient support while assisting you with your second policy. It is great to know he made the process comfortable and easy for you.
We will be sure to pass your kind feedback on to James. Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Alex,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy and that it helped take the hassle out of shopping for insurance. That is exactly the experience we aim to provide our customers.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Quazim,
Thank you for your kind feedback.
We are delighted to hear that Luis was friendly and professional when assisting you. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
we found that this company took unauthorized moneys from an expired credit card
IUIJOThis company took money from our company account unauthorized from an expired credit card on 16/02/2026 and we found out that they had been taking payments since feb 2023 unauthorized and failed to respond to litigation issued to them to respond in 7 days which they failed to do so and this is a data protection breach as obviously they are storing individuals data information and using information fraudulantly unchecked and is deemed to be unsafe to give payments to this company and at time of writing this review have taken £2066.71 plus interest from our account to date and have not responded so be beware and anyone interested the case no was v584273 you have 7 days to respond before action to fca and credit card data misuse and cant work out how audit have not queried this deception as this company have never been our insurers and we have provided evidence as such and proof of non existant vehicle certificate from *dvla 30/12/2023 so await response but advise customers to only pay insurance by a standing order or bank transfer so the customer is in control and not have our underhanded experience and it appears they are trying pass the buck by saying dvla need to input information and the underwriters will have to ok the monies taken but this is not the legal case as the underwriters did not syphon off the money as van compare did and it is them that are legally liable anr this is a factual account of statement issued and we think they are going to try and give us the runaround but watch this space as we are not going to let this company get away with underhand tactics and failure to check information as they have access to mid to check insurance information and they have been caught on the hop and they dont like it As underwriters accept the risk for a fee and if there is no risk there is bo fee but if a party submits false information to and underwriter for a non existant transaction then that company trading as van compare is liable and we have done some reseach and found other similar issues with this company that are owned as BIS LTD based in guildford surrey and we have reported this fraud to our commercial insurers and are awaiting their response as to why van compare bis insurance ltd would insure a non existant vehicle and supporting evidence has been disclosed to them and how has bis insurance ltd not yet had their fca license challenged and when this so called insurance company called us back to accetain the situation they seem to have a problem understanding fraud and english language and this van compare insurance company have all the hallmarks of taking money off customers but in any event that a claim would have to be made that the drawbridge would be raised and a sorry we cant help you sign would go up
16 de febrero de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Mr. Arnott,
Thank you for taking time out of your day to speak with me this afternoon. It was good to address your concerns directly and start working towards resolving this matter. I appreciate your understanding in the automatic renewal process, and hope my explanation was able to alleviate your concerns and provide some reassurance.
Looking forward to keeping in touch and resolving this matter to your satisfaction.
Yours Sincerely,
Charlie Byrne
VanCompare
The whole process went through smoothly.
9 de marzo de 2026
Respuesta de VanCompare.com
Dear Stan,
Thank you for your feedback.
We are delighted to hear that the whole process went through smoothly for you. Providing a straightforward and hassle-free experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Paul,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy, fast and straightforward, and that you felt the policy offered good value. That is exactly the experience we aim to provide our customers.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Explained everything clearly
9 de marzo de 2026
Respuesta de VanCompare.com
Dear Tony,
Thank you for your feedback.
We are pleased to hear that everything was explained clearly during your interaction with our team. Ensuring our customers fully understand their policy and options is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Can't remember name of chap on phone…
Can't remember name of chap on phone but he did an excellent job of talking me though the renewal of my van insurance
9 de marzo de 2026
Respuesta de VanCompare.com
Dear Dorothy,
Thank you for your kind feedback.
We are delighted to hear that the advisor you spoke with did an excellent job guiding you through the renewal of your van insurance. Providing clear and helpful support is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
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