I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver más
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Consulta las opiniones de los clientes
Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
La empresa ha respondido
our dealings were with their associated partner vancomparedirect.com have been appalling - they do not answer the phone, They hassle you to renew. They give you the hard sell. There website says you... Ver más
Great value from my search. Showed all the relevant cover I needed. Easy to fill out details. Had to contact company to activate the insurance, only disappointing part was being asked all the same que... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Información de contacto
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
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Got on the road with hire van quick .VW…
Got on the road with hire van quick .VW van was great ,clean easy to drive . No problems on return .
27 de febrero de 2026
Respuesta de VanCompare.com
Good Morning,
Thank you for taking the time to share your experience.
We’re pleased to hear that everything went smoothly and that the van was clean, easy to drive and ready to get you back on the road quickly. It’s also great to know the return process was straightforward.
We appreciate your feedback and hope to assist you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
The guy on the phone was really nice…
The guy on the phone was really nice lad helped out getting me the best prices and understanding everything
28 de febrero de 2026
Respuesta de VanCompare.com
Dear Kieran,
Thank you for your kind feedback.
We’re delighted to hear that the adviser you spoke with was helpful and took the time to ensure you understood everything while finding you the best price possible. That’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Jim,
Thank you for your feedback.
We’re delighted to hear that you found the service excellent and very efficient. Providing a smooth and straightforward experience is exactly what we aim for.
We appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Good Morning,
Thank you for your feedback.
We’re pleased to hear that you found our team very helpful. That’s exactly the level of service we aim to provide for our customers.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Unable to change vehicle on the portal
Unable to change vehicle on the portal. Phone call waited 20mins for answer, Spoke to Jacob said I would have to call again when at the dealer and gave me a different phone number, he was most unhelpful Rang at the dealers and the guy said this number is for cancellations only (Thanks Jacob prat) Rang again a new bloke took details said hold so I did for a further 20mins with no reply. Got fed up drove new vehicle home on dealers insurance. Rang again in the afternoon they said new policy would be needed as current insurer does not insure this vehicle. Got put through to sales and the chap was brilliant set up new policy in 15mins I told him about the previous bad service, he said thats why he's in sales the other idiots were customer service (or lack of it)
27 de febrero de 2026
Respuesta de VanCompare.com
Dear Mr. Osmond,
Thank you for sharing your feedback. I apologise once again for your initial experience, and thank you for taking the time to speak with me this evening. I am pleased that we were able to address your concerns directly and reach a resolution that you were satisfied with.
Please do not hesitate to contact us directly if you need anything in the future. We are always here to support you.
Yours Sincerely,
Anna Vida
VanCompare
Respuesta de VanCompare.com
Dear Jonathan,
Thank you for your feedback.
We’re pleased to hear that David was able to provide you with a good price and great service. He’ll be very pleased to know his efforts were appreciated.
We truly value you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Van insurance Great customer service
Great customer service,
Explained the policy extremely well and clearly
27 de febrero de 2026
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We’re delighted to hear that you received great customer service and that your policy was explained clearly and thoroughly. Making sure everything is fully understood is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Good Afternoon,
Thank you for the fantastic feedback.
We’re delighted to hear you received top service and great communication. Providing clear and supportive assistance is exactly what we aim for.
We truly appreciate your 5-star review and your support.
Yours Sincerely,
Charlie Byrne
VanCompare
Positive Helpful Customer Service
The gentleman advising me was knowledgeable, profession and most helpful throughout the transaction.
Thank you
26 de febrero de 2026
Respuesta de VanCompare.com
Dear Peter,
Thank you for your kind feedback.
We’re delighted to hear that the adviser was knowledgeable, professional and helpful throughout your transaction. That’s exactly the standard we aim to deliver.
If there’s anything that stopped this from being a 5-star experience, we’d genuinely appreciate your thoughts. Your feedback helps us continue to improve.
Yours Sincerely,
Charlie Byrne
VanCompare
Helpful and down-to-earth.
26 de febrero de 2026
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that you found the service helpful and down-to-earth. We always aim to keep things clear, straightforward and personable.
We appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
I will never use them again
I will never use them again. They are, in my opinion one rung above scammers. I Asked not be be put on auto renewal.
I was put on auto renewal. I called and asked to be taken off auto renewal which they told me they would but started talking about cancelling my existing policy. Why? 14 days before the expiry of my policy they auto renewed taking £551 out of my account. I contacted them and was told in writing there was no record of me asking to come off auto renewal. I called them and ‘Stella’ found the record of me calling asking to be taken off auto renewal. First woman just lied. The ‘best quote’ that they sent me was for £160 more than other quotes I’d got elsewhere. They then tried to interest me in another quote as the ‘best quote’ that they auto renewed on was apparently just a ‘sales quote’. They tried very hard to rip me off but failed.
24 de febrero de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Mr. Ross,
Thank you for taking the time to share your experience and for bringing this matter to our attention. I am truly sorry to hear about what went wrong with the renewal of your policy. This is certainly far from the experience we want our customers to have.
I have sent you an email to address this and to put things right. I do hope this demonstrates our commitment to resolving the matter and making amends. Your satisfaction is incredibly important to us, and your feedback genuinely helps us improve our service.
Thank you for your patience and understanding.
Yours Sincerely,
Charlie Byrne
VanCompare
Sophie explained everything very…
Sophie explained everything very clearly and sorted out the issue very quickly. Unfortunately this cost a lot more than the original quote but thanks to Sophie explaining that my previous company insurance didn’t count towards my no claims even though I have a letter from the previous company insurance conforming I had not had any accidents or claims.
24 de febrero de 2026
Respuesta de VanCompare.com
Dear Rob,
Thank you for taking the time to share your experience.
We’re really pleased to hear that Sophie explained everything clearly and resolved the issue quickly for you. Clear and transparent communication is extremely important to us.
We do understand how frustrating it can be when a premium changes, particularly where previous company insurance does not qualify for a No Claims Bonus in the way you expected. Insurers have specific criteria around what they can accept as eligible NCB, and we appreciate that Sophie was able to clarify this for you.
Thank you again for your feedback. We truly value it.
Yours Sincerely,
Charlie Byrne
VanCompare
Van insurance sorted …
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently I was still live on their system for some reason. They have apologised about the error. They are worth a try if you’re looking for van insurance.
21 de febrero de 2026
Respuesta de VanCompare.com
Dear Karl,
Thank you for taking the time to share your feedback, although I am truly sorry to learn about your experience.
There may have been a system-related issue contributing to the calls you received. I have taken steps on our side to prevent any further contact of this nature and sincerely apologise for the inconvenience this has caused.
I have also sent you an email so that we can address this matter directly and ensure it is fully resolved to your satisfaction.
Please do let me know if you encounter any further issues. Your experience is incredibly important to us, and I remain at your disposal.
Thank you for choosing VanCompare for your insurance.
Yours Sincerely,
Charlie Byrne
VanCompare
Guy on the phone was very helpful and…
Guy on the phone was very helpful and spoke english
24 de febrero de 2026
Respuesta de VanCompare.com
Good Afternoon,
Thank you for your feedback.
We’re pleased to hear that the adviser you spoke with was helpful and easy to understand. Clear communication is incredibly important to us, and we’re glad this made your experience a positive one.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Awful harassing company
Awful harassing company. I filled out an online form and received some high quotes and immediately got bombared with harassing calls. There have been over 10 calls today and its is just distressing.
So they replied and promised a refund plus a £50 Amazon voucher to get me to remove my review. I have not recieved eight to date. And they will not respond to emails despite me asking to escalate to a formal complaint and involve the ombudsman. I’m pretty sure that is a legal requirement but they just don’t give a damn
23 de febrero de 2026
Opinión espontánea
Respuesta de VanCompare.com
Dear Luke,
Thank you for bringing this to our attention. I am truly sorry for the frequency of calls you have been receiving.
As mentioned, the calls were made in order to validate your insurance policy. However, I completely agree that the level of persistence you experienced was unacceptable, and I sincerely apologise for the inconvenience this has caused you.
I have emailed you directly so that we can ensure this matter is fully resolved. I do hope that we have now brought this to a satisfactory conclusion.
If you need anything further, please do not hesitate to contact me directly. I am here to help. We very much hope to have the opportunity to serve you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Mr. Cobliuc,
You’re very welcome!
Thank you for taking the time to leave a review. We really appreciate it. If you ever need anything at all, we’re always here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Amazing and easy man that dealt with me…
Amazing and easy man that dealt with me was awesome to
23 de febrero de 2026
Respuesta de VanCompare.com
Dear Stephen,
Thank you for your fantastic feedback.
We’re really pleased to hear that the process was easy and that the adviser who dealt with you made such a great impression. It’s always encouraging to know when our team deliver an awesome experience.
We truly appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Complete rip-off
Complete rip-off. I found a policy for £1000 less
Update: I was contacted by customer services at VanCompare.com the day after I cancelled my policy. The customer service caller listened to my grievance and apologised that the service I received fell short of what they would expect to deliver and my deposit was refunded.
21 de febrero de 2026
Respuesta de VanCompare.com
Dear Mr. Birchley,
Thank you for taking the time to speak with me this morning. I am pleased that we were able to address your concerns directly and move towards a resolution you are satisfied with.
Please accept my apologies once again for your initial experience. We take great pride in offering competitive pricing, and I appreciate you allowing me the opportunity to explain the reasons behind the difference in premium.
If you require anything further, please do not hesitate to contact me. Your satisfaction is genuinely important to us, and I remain at your disposal.
Yours Sincerely,
Charlie Byrne
VanCompare
Very friendly person on the phone
21 de febrero de 2026
Respuesta de VanCompare.com
Dear David,
Thank you for your feedback.
We’re delighted to hear that you found the person you spoke with friendly on the phone. Providing approachable and supportive service is something we take real pride in.
We appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Respuesta de VanCompare.com
Dear Mr. Bruce,
Thank you for your great feedback.
We’re really pleased to hear that you found the service quick, clear and friendly. That’s exactly what we aim to deliver every time.
We truly appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
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