Vanimal Opiniones 80

Good quality racking was easy to put together. Fits well and plenty of space for all my tools.

Vanimal ( owned by parent company of 4x4 Accessories and Tyres ltd) should be avoided at all costs. I was sold a set of wheels that were quote "designed to fit all Transporter and Caravelle models from 2003 – 2022 inclusive".

The wheels supplied are actually designed for a Land Rover Discovery as the centre bore and mounting plate does not align with the hub on a VW T5 (72mm rather 65mm). They could potentially be fitted but spacers or a fitting kit to covert would be required to be purchased in order to fit the wheels safely. Vanimal advised me rather ambiguously to centre the wheels ('standard practice in it'!), which means the van would be supported by 5 bolts with 5mm gap to the hub and a 7mm gap in centre bore! The opinion given to me by my wheel fitter a mechanic, and 2 specialist companies, and a forum was that this is not a safe configuration. No supplementary parts or kits were supplied or even offered to overcome this issue. They simply washed their hands of me once the sale had been made. At the very best these wheels can be bodged to fit, to say they were designed for a T5 is a complete falsehood and demonstrates a mix of arrogance incompetence and dishonesty.

Due to my own misjudgment I told the independent wheel fitters to go ahead prior to learning all this information about wheel fitting, as I assumed spacers would be cheap and could be fitted afterwards. Unfortunately there was no solution to have these wheels fitting flush to the hub without spending £150 on spacers and increasing the track width which I did not want to do.

Having driven home I just bought some more wheels (identical in design from but from another company), and had them fitted a couple of days later. No suprise the wheel bore aligned perfectly this time - no need for vanimal centered bodge job after all.

Vanimal ignored my emails as the manager was on holiday for a few days before finally confirming a refund will not be given due the wheels having been fitted. This would be an acceptable reason had I changed my mind, however this all came about from misinformation at the point of sale.

I can assure you whatever they publish here the wheels were not designed for my van and they did the absolute minimum to help when I contacted them.

Lots of time, tyre fitting and now an eBay listing. About £350 down so far.

Thanks again Vanimal.

Ordered internal racking for my Traffic van. Happy with them super easy to put together, is well made and feels really sturdy thanks.

Unfortunately one of my racking packages arrived courier damaged but James got it resolved quikcly for me, so thank you.

Both front and rear racks were excellent quality and very easy to assemble. They arrived quickly and well packaged. The only thing that could make them better would be to include a few extra wood screws in the fitting kits to build them with.

Excellent range of van accessories with professional fitting service that saved me hours of work. The roof rack system I ordered was perfect quality and the installation team knew exactly what they were doing.

I wish I had read the negative reviews before ordering from Vanimal. The tow bar arrived and didn’t appear to fit properly. I was initially told I had ordered the wrong one, but then they confirmed it was actually correct the next day. Upon closer inspection, one of the arms on the tow bar was bent inwards, which was the cause of the issue. Over the phone, they admitted it was a manufacturing fault and said it would be replaced as I reports this quickly 1 day after delivery.

However, I later received an email stating that because I accepted the delivery and didn’t refuse it as “damaged,” there was nothing they could do and pushed the blame onto me. The bar itself looks worn and not brand new, with clear patchy paint and scratches, which seems to be a common issue based on other reviews I’ve since read. I was even told to try straightening it myself — which I absolutely shouldn’t have to do.

My advice - Avoid this company and shop elsewhere.

Great prices and good service, thanks a lot.

Amazing customer service, incredibly professional and knowledgeable, grateful for the help of James today. Services/Products all highly recommended.

Great racking system, sturdy, well-designed, fits in my Transporter perfect. The storage layout makes organising my Makita toolboxes easy. Delivery was fast. Straightforward to install, video was helpful and the hexaboard finish looks classy

Absolutely shocking. My racking arrived covered in sawdust and with the wrong parts. To their credit, but after numerous chasing they did re-cut a piece after weeks of waiting which finally fitted, only then to find out there where still miss sized pieces in the box.
After emailing again asking for help I have heard nothing. Twice!
Will never buy anything from this company again. Waisted my time without any real consideration and took my money for a product that was not fit for purpose and I ended up having to modify. It would be funny if it wasn’t so mean!

I do not know how this company recieves any decent reviews.

Firstly when the order was placed delivery took approximately 3 weeks, even though it says delivery within days. My first follow up was completely ignored, so I phoned up to be informed it wasn't acceptable and it they were sure it was going to be despatched the new day. A week later it was despatched.

Recieved a day or 2 later

However, none of it fits together, Vaninal have admitted its not good enough, and I woukd hear by the day after as it has been relayed to the team. That was 2 weeks ago, now I am just getting totally ignored, I have racking that is no use as it doesn't fit together, that's 2 packs. And it can clearly be seen that the jig has been set up incorrectly.

Absolute waste of time this company, avoid like the plague. I admit mistakes can happen but this is just ignorance and poor quality workmanship

Absolutely amazing product and service. Highly recommended. Great price and the system fits perfectly. Looks great too. Many thanks.

This is a further review to the one I left in October 2023.
I never did get a refund and the lies and cheating this company gets away with, needs investigating. They actually have some five star reviews on here and i think it is obvious from the dates posted that they are all false as they come in clusters. seven five star reviews posted on 6th and 9th December and sweet FA for the ten weeks before. That is fraudulent.
Also if you go on Company's house website, Vanimal is listed as a dormant company. I would be suprised if they are actually allowed to trade while dormant.
Somebody local needs to contact trading standards and get this company sorted.

Great product and service from start to finish.

Great product, arrived on time and quality was fantastic. Would recommend

Amazing product fit in van perfect would buy again

First class service and product.

Excellent service and products thanks, will be recommending to my work colleagues.

I wish I had done more digging and read the reviews before buying. DO NOT order from this company.
My first order came damaged on the internal holes, like someone had it before, tried to blame it on the delivery company!! so lies from the first email response. The racking I ordered was meant to be black, 1 unit was the other was the natural wood.
They did offer a refund or brand new made again the same day and delivered the next. Shock, the items never came the next day and I waited 5 days for them to arrive. New racking arrived with a piece missing.
I sent multiple emails to them to speak to the MD but apparently is on holiday. Shocking customer service. I am not going to let this go though, I will continue to push and get a full refund for the products I have brought. I think they just try to ignore you for as long as possible to hope that you just go away. If you are reading this or other reviews, please take not and do not order from this company.