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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I followed all the instructions for fitting the products and must say that the postage-stamp-sized double-sided arts and crafts tape is totally inadequate for the job. It did not hold the units to t... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The vanolarm lite, the key fob is a joke , i understand it has been redesigned to stop false alarms when in pockets etc, but its no better . I have the new improved designed model, every ti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great product, easy to set up and install. Pairing extra units/fobs was easy using online instruction. Both written and short video clips. Quickly dispatched and the customer service was excellent. S... Ver más

Valorada con 5 estrellas sobre 5

Judging by the previous reviews, I have to believe that the product has been updated. The new fob works great, easy to pair and I fitted 4 alarms ok my van in about 15 mins, including pairing. You lit... Ver más

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Información sobre la empresa

  1. Tienda de equipos de seguridad

Escrito por la empresa

The self installed Vehicle security system


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

102 opiniones

5 estrellas
4 estrellas
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1 estrella

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Ha contestado el 71% de las opiniones negativas

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3,3

Todas las opiniones

(102)

22 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolute rubbish for the money paid…

Absolute rubbish for the money paid out. Difficult to get the GPS tracker to work, the instructions are poor. The door alarms do not link to the app and are a glorified shed alarm. Difficult to link the remotes so you don't have any working spares once you link all door alarms to one single remote. Difficult to get the battery compartment open. This is a genuine review not a made up one as per Vanolarms website comment stating all trustpilot reviews for Vanolarm are fake. Waste of good money. Lack of support. Not even loud when mounted next to the drivers window LOL. I tried to leave feedback on their website twice, they delete 1* reviews. Goes to show that they only want to show the best reviews not the accurate reviews.

11 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This product is so bad

This product is so bad, when you have an issue all they do is send you the returns information for you to return their absolutely shocking product back to them for them to test and replace. They are not available to speak to and take weeks to respond. It’s that bad that you can’t even talk inside the vehicle without it constantly alerting you. AVOID AVOID!! They don’t have reviews on their website that are live or genuine otherwise I’d have started clear I’ve only found all this info after having had a bad experience and delving deeper …. Wish I’d been warned 😭

31 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY DO NOT BUY..

Avoid avoid. Please make sure you read this so you don’t get scammed like I was from watching and reading on their site. By far the worst doors alarms ever. They cheap, flimsy, enable to be heard properly. And they stop working very fast. Please do not waste your money . I really hope people will see the review and they think twice before they buy this horrible and useless product. Do not buy.

25 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This pathetic excuse for a setup is an…

This pathetic excuse for a setup is an absolute disaster. I deeply regret not heeding the warnings from other customers before wasting over £100 on this Mickey Mouse nonsense. Let me tell you, the door sensors are utterly useless. They don't even connect to the tracker, and you can find them for a mere £14 each on Amazon. And don't get me started on the tracker itself. It's an absolute joke! The app interface is half-baked, barely functional, and good luck trying to get any support. Save yourself the trouble and just slap a Samsung tag or Apple tag in your van. It's simpler and cheaper, trust me.

This is hands down the worst investment you could make when it comes to tracking your van. The audacity of this guy to act like he's the mastermind behind it all is infuriating. Truth is, it's nothing more than a cheap knock-off he's slapped some labels on after paying some clueless developer a few bucks. I've had more problems with this piece of garbage than it's worth. I cannot stress this enough: AVOID, AVOID, AVOID at all costs!

21 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Some may get what they paid for?…

Some may get what they paid for?…

Honesty is always the best policy!

I’m not sure what the issue is regarding those that advertise and sell a product knowing that when customers report issues with what they claim to support is a good product?…

You can offer endless videos etc relating to how this product is supposed to function but when all is said and done and endless emails to support stipulating that the app and alarm system is not fit for purpose as the alarm can merrily initiate itself whilst no notification given to the dedicated recipient telephone number leaving you with no alternative but to turn the volume down on your tv etc whilst seeking confirmation from your other half…”Is that my van Alarm going off”?…

All whilst your phone sits there dormant with the potential cleansing of goods from your respective ‘Protected’ property!

Regarding my experience with this alarm and customer support…

Endless excuses, alternative SIM card, endless attempts to get this alarm to arm, disarm itself without success!

Either Vanolarm or 1p mobile have got it seriously wrong!

The app and the alarm platform is useless which in my experience would result in your van etc being cleaned out before you had any idea the crime was taking place!

Regardless whether the alarm is competitively priced or not?!

It should fall within the remit of the trade description act of which it does not!

I have become somewhat tired of approaching customer support to get a satisfactory conclusion of which I have had none!

Just don’t buy before you try albeit by then it may be too late!

We are talking about tradespersons livelihood! The performance of this alleged system may well leave you compromised and without one!

27 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this con

ABSOLUTELY AWFUL PRODUCT AT A VERY EXPENSIVE PRICE. £170 FOR THE TRACKER AND 4 ALARMS……. THEY SELL ON EBAY FOR £18 A PAIR. NO COMMUNICATION FROM THE CLOWNS AT VANOLARM……. THESE ARE GOING STRAIGHT BACK TODAY. NOT AS DESCRIBED EVEN, ONE ALARM WAS ONLY PUSHING OUT 84db & THE OTHER 91db, VERY CHEAPLY MADE ALARMS.
The tracker is a standalone device that you can get from Ali express for £35.
This person at vanolarm is just a scamming conman.
I purchased them on eBay and sent them straight back after being very disappointed with how cheap and low decibels they are. The seller tried keeping £49 of my money, He was over the money replying to my message about my refund, He said as the item has been opened we keep £49, lol, He was well pissed when eBay seen the scam he was pulling and they sent me the other £49.
I was about to go 180 miles to get my stolen money in person, I told the seller this, Plus i was going to charge him my expenses for going there so would’ve been closer to £200 he would have to give me. All in all the worst experience of 2023.
Avoid these cheap shed alarms. And better still keep we’ll clear of this thieving cretin at Vanolarm.

Date of purchase
02-02-2023

8 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bit of kit

Great bit of kit. Dont understand some reviews on here someone touchs side of van or door handles and sensors go of. Noise and vibration turned on on app it pings my phone. Works very well. Shame manufacturers dont install these systems as standard. Being a victim of tool theft from van previously this system gets 5 stars from me. Now i have tried and tested it i will be installing in my other vans.

5 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY

The alarm was very poor quality, with two complete separate products going on rather than one combined product, which is what they advertise. What’s more, if you want a refund, then you lose £50 because you opened the product and tried it out. Everything all the other bad reviews say is true. The bad reviews are because the product is bad!!

To get the alarm to notify your phone, one of the door alarms has to trigger which then triggers another “noise sensor” on the GPS unit. Not at all polished.

You cannot hear the alarms if you are more and a meter away. All the stuff about the alarms being ear splitting is wrong.

This product is just a toy, not made for use in the real world.

20 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality and alarm isn't fit for…

Poor quality and alarm isn't fit for purpose. After 14 days and even tho returned no full refund. Save yourself money and don't buy this poor product that's 2 separate alarms, one being a cheap shed alarm that can be purchased online for £13. Tracking wasn't accurate and when vibration alarm set off I wasn't getting a call or text to call me, being inside the van I couldn't hear the vibration alarm going off from my home.

22 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor quality

Very poor quality, first unit was faulty and was going off every 2 minutes whilst I was driving so I was sent a different one which occasionally went off whilst I was driving but never if I tried to set it off to check it was working. Wrote an email to the company saying how disappointed I was but never got a response.
An alarm is something you need to fully trust and I would never trust this, I’ve now thrown it away.

1 de diciembre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Two alarm systems wrongly advertised as one !

The Vanolarm system is two entirely different devices packaged as one alarm.
The battery operated doors sensors with arming fob and the GPS unit which is armed separately by a downloadable app.
If like me you work all day on multi site visits and get tools and equipment in and out of your van all day it’s an absolutely rubbish system !.
My days go as follows -
1. Start in morning turn GPS off via app and sensors via fob.
2. Get to site remove equipment, set sensors with remote then set GPS unit via app.
3. Go back to van for additional items disarm sensors but have left phone inside, have received phone and sms message.
4. Get fed up setting two separate systems throughout day and leave GPS turned off for rest of day but keep setting sensors via fob.
5. Return home after long day, set sensors then alarm goes off in the night but I don’t receive a call or sms because I forgot to set the GPS unit via the app !!!
This would have got a five star review if the system was truly linked together. The two systems work but they are independent of each other and should not be marketed as one alarm,

22 de diciembre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

I purchased this for my van

I purchased this for my van, following limited positive YouTube reviews and thought I’d take a gamble.

The Vanolarm website helped me make my decision to purchase in addition to the reviews. The item comes well packaged and delivered quickly.

Unfortunately, I have my reservations about the audible alarms/sirens. They are similar, if not the same, as cycle alarms on Amazon and I'd bet that if I purchased one of these I could easily get it to work as another audible alarm/siren to sync with the other 2 I got with my package. To get to the AAA batteries, you are supplied with a blue triangular piece of plastic, more suited to strumming on your guitar though, as mine broke trying to get into the plastic housing. I ended up using plastic levers usually used for removing plastic trim fixings. My van has ply wood panels, not unlike most vans and no equipment inside, unlike most vans and the sound is muffled. You'd hear it in the dead of night if on your drive way. The company quote that “94% of people now ignore siren only alarms”, but the company prides itself on the sound being a deterrent, rather contradictory. The audible alarms are controlled by a cheap feeling plastic key fob.

The free app is used to control the sensor/GPS that can be set to detect sound, vibration and door sensor and geofencing, so before you set off, you need to disarm your preselects using the free app and the audible sirens via the fob. I have found that the GPS isn't very effective compared to my phone, sat nav etc. My phone and Vanolarm are both using the EE network, regardless of where I am and most of the time puts my vehicle no where near my location. This is a device issue as there are no problems with GPS where I am or travel to generally. I arm my van for when parked outside my house on my drive, but have to do this down the road where it picks up the EE signal, that my phone has no issues picking up. When I go to remove/put something in the van the next day whilst the vehicle is on the drive, I can't disable the alarm sensor via the app, so I get delayed texts and calls to my phone advising sound detected within. Yet if I set off the sirens, the sensor doesn't recognise the shriek from within and notify me. Thus far I have been able to arm/disarm the sensor/GPS system about 40% at any location and I live and work in 2 separate towns with good EE signal.

The best thing about the audible alarms is the warning it gives if someone tries the door handles and sensitivity can be set. This may be a deterrent before someone tries to force their way into the van.

The GPS is fitted with an EE network sim, provided by 1penny. Once the SIM card is in, I found it almost impossible to get it out, without using tweezers as I wanted to try another sim. Minor cosmetic damage caused to the sim slot unfortunately.

Overall the principle is good, there's not enough social media reviews in my opinion to help the customer decide if this product is for you. As I said, the sirens appear the same as what can be purchased via Amazon and cost approx £12+. So if the GPS/sensor is not up to task, why pay little short of £150 when you end up only using the audible alarms/sirens 2 for less than £30!

Overall I am disappointed in this product. I took a gamble and did not work in my favour. Very shortly my town is about to get an EE 5G mast, which will be only a couple hundred yards from my home. Will this boost my EE/GPS signal ?

30 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best present ever

Received as a present from my wife. Love it. I have a VW transporter which is my pride and joy. Love how I can see where it is at all times plus how well the sirens work by just pulling a handle. Best pressy I've had in years. Highly recommend

15 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vanolarm

Cheap shed alarms . Get from Amazon . The main unit is rubbish . Doesn't react to alarms going off . But talk it goes mad . To much hassle to arm Alarms then turn app on . . In conclusion . Good idea . But cheap components. And after sales well a bunch of a*"#@*!+- holes . Don't waste your time or money .

31 de octubre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Relatively cheap, you get what you pay for.

I'd agree largely with the reviews already posted. Vanolarm claim to have designed this product themselves, but it is in fact just a chinese import with branding applied. The door sensors can be bought more cheaply on Amazon (I recommend doing this for additional door sensors, they are identical). That said, the door alarms work quite well, however they are not loud from outside the van and can be easily removed if entry is gained. I can see changing the batteries being a problem as they are very difficult to access.
The so-called smart-alarm is ok but has many flaws, poor battery life, is not discreet and could simply be thrown out of the vehicle to render it useless. That said, it is useful to send a text alert if it detects the sound of the sirens being activated and may be useful as a tracker if a thief was dumb enough to miss it. Support (email only) is slow, amateurish and evasive when answering questions, and if they don't like the question they simply ignore it.
However, this is a relatively cheap security device and if you keep your expectations low it is possibly better than nothing, albeit with severe limitations. Read the T&C's on the website you will see that the 'guarantee' is worthless.

21 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not Made in UK - Not Fit for Purpose - cheap Plastic

I. purchased a unit two weeks ago, I bought 4 sensors and a control unit
and to say it’s poor is an understatement.
I paid £160 for the system but have since found the 4 senors are £13.99 each on Amazon and the unit is £25 from Alibaba.

It’s advertised as… Quoted from their website.
“products designed, engineered and rigorously tested here in the UK our Olarm range of products also benefit from knowledgeable and insightful customer service solutions.

The biggest issue for me is that the control unit, which notifies you by text in the event of a break in, has a battery life of 2 nights. It then needs an 8hr charge.
The solution provided by Vanolarm, put it on standby.
Standby basically means no alarm text rendering the product useless.

So guys, be warned, it’s Chinese Tat, save your money!

19 de julio de 2022
Opinión espontánea

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