Vape 360 Uk Opiniones 

318
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver más

Valorada con 5 estrellas sobre 5

I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver más

Valorada con 5 estrellas sobre 5

Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vaporizadores

Escrito por la empresa

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

318 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 53% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(318)

138 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic company and vapes only use these now…

Fantastic company only use these now after trying many others. Vapes are all good flavour and last the same as they should obvious every now and again you get a bad one but that’s the manufacturer problem not vape 360.
After a recent order I’ve had to contact them, I got to speak to a human who was helpful and polite he solved my tiny problem straight away. Would highly recommend vape 360

30 de julio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Great company

I’ve been using Vape 360 for a while now and wouldn’t use anyone else, lots of choices of different flavours to choose from and good prices.

18 de julio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Excellent Customer Care

Excellent offers, prompt delivery, excellent customer care 👍

10 de julio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 4 estrellas sobre 5

Got there in the end, thanks

I give 4 stars only due to some errors in my order, I ordered 6 boxes - 4 wrong, 1 missing. After an initial frustrating communication experience the team there were good to communicate and resolve by sending a postage label link to send the incorrect items back and send the correct items out, these arrived quickly. Had an issue with the missing box but it did appear a few days later.

Sometimes things do go wrong in ordering online, I’d say the best thing to do is to understand this is not done on purpose as it would be bad for the business involved, stay calm and talk to them clearly about your issue. In Vape360’s case that’s what I did, they to their credit communicated well and resolved the problems amicably.

I would say to them to keep doing this because from a customers point of view, you feel frustrated, angry and let down. The way you fixed this was good but the communication was what meant most during the process and that’s appreciated.

Thank you.

7 de julio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Amazing flavours

the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company

13 de junio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Brilliant customer services

Brilliant customer services.
See you again

1 de junio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, great people to do business with.

1 de junio de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Great service

Great service, great flavour when it arrives

31 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Valorada con 5 estrellas sobre 5

Great customer service every time

Great customer service every time! I’ve ordered from a number of companies selling same products but customer service has been unhelpful and frustrating. Since I started ordering from this company, they have given me no reason to shop anywhere else. Keep up the great work!

30 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Great service and 100% reliable

Great service, next day delivery, great prices! And an actual human you can speak with if you have any problems - in this day and age that’s rare! Lovely company, highly recommend

31 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

10/10

Excellent company always send on time and will help in anyway they can to sort if I have an issue. Great vapes too! 10/10

24 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

I’ve been ordering from Vape 360…

I’ve been ordering from Vape 360 regularly for a long time now. Deliveries always arrive efficiently and are far cheaper than my local Vape shops. Excellent customer service, with a great range of products.

22 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 1 estrellas sobre 5

They have supplied vapes to my 15 year…

They have supplied vapes to my 15 year old daughter.
How are you not varifiying ages? This is illegal.

22 de mayo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We take age verification extremely seriously and are concerned about this allegation. We have a strict age verification process with 1Account that verifies every customer's age before any order is processed or shipped.

We fully comply with all legal requirements and would never knowingly sell to minors. Please contact us directly at [email/phone] so we can investigate this matter immediately and provide you with full details of our verification procedures.

Valorada con 5 estrellas sobre 5

Fantastic Service

I've been shopping online monthly with Vape360 for about 12 months. I always find the goods are received on time and in good condition. Today I received my regular oder and found that I had been sent some incorrect products - the first time this has ever happened and clearly a genuine Mistake. I called up and spoke to a real person (John), who apologised for the error, told me to keep the additional products and that he would send out the products I was missing within 24 hours, and email me the tracking details. This is proper old fashioned customer service from a family-run small business! I couldn't have asked for a better response. I will continue to shop regularly with vape360, and would highly recommend them for online shopping and excellent customer service. Many thanks, Sakura

24 de abril de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Wrong item recieved. Awful customer service.

I was sent the wrong item which is not the end of the world but when I contacted customer service to enquire as to why the wrong item was sent to me, their exact reply was - "yes we know we send different one as the one you order is out of stock, if you don't want to use it send it back." If that isn't terrible customer service, I'm not sure what is. 1 star is generous.

2 de abril de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Valorada con 4 estrellas sobre 5

Generally good stick of vapes and…

Generally good stick of vapes and flavours. Decent prices. Only reason for 4 stars is they obviously close at the weekend and once open often don't process orders until 5pm on a Monday so if you order after 5pm on a Friday, you often don't get the parcel until the Wednesday. Other than that, Great service.

8 de marzo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Rubbish

Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.

21 de marzo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Valorada con 5 estrellas sobre 5

Vape 360

Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍

15 de marzo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Eleaf tc40w

Great products at a very competitive price. Fast free delivery. Would highly recommend.

3 de diciembre de 2023
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

amazing service!

I HAD problem with an order - it was rectivied with a quick phone call - great service

8 de marzo de 2024
Opinión espontánea
Logotipo de Vape 360 Uk

Respuesta de Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más