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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Scam company! Tried to enter my card details, thankfully the bank blocked the payment as it flagged as a high risk site. Following day discovered someone had taken my card detail and tried to add my... Ver más

Valorada con 2 estrellas sobre 5

Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Shame on you Vape Cloud Uk i'm getting bombarded with emails pretending to show your concerns about Covid-19 when only it is really a sales email preying on people's fears and making a profit out of i... Ver más

Valorada con 2 estrellas sobre 5

Ordered Friday before 4pm. Didn't receive order till following Tuesday. Only 50% of order received, missing two shortfalls, coils, and nic. Still not received two weeks later. No messages fr... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Buy the best vape juice online. Premium E-Juice and E-Liquid online delivered directly to your front door. Free next day delivery on orders over £20!


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,4

Todas las opiniones

(271)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Being as I ordered over a week ago and…

Being as I ordered over a week ago and still haven’t received my order every time I try to call no one answers and only had a couple of reply’s so I still don’t know what is happening

15 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 3 estrellas sobre 5

I used vapecloud exclusively during my…

I used vapecloud exclusively during my first year vaping and used to get fantastic service from order to delivery. I think this was when you used dpd. I now use this shop less and less due to delivery times. I still get fantastic service from the shop side, but now I end up waiting for 5-7 days for a standard delivery.
It is this reason that I no longer exclusively, or even very often use vapecloud

12 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 1 estrellas sobre 5

Still haven’t received my order

Still haven’t received my order. Been over a week now.

10 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Hello,

I am very sorry to see this. It seems we have had a small number of missing parcels from the Black period and we have no support from couriers who are stating 30 days for any updates or refunds to us which seems be common across industries. I have your order number and we will be in touch via email with a quicker resolution.

Regards,

Vape Cloud UK

Valorada con 4 estrellas sobre 5

Great products and prices

Great products and prices. Shipping not as fast as many others with a 4 day overall turnaround but still a fantastic option for all your vaping product needs.

9 de diciembre de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed

No response to multiple email communications over 10 days and phone number doesn't work. Mike finally reached out and looks to rectify the situation. I will update the review when I receive the order.

9 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Hi Carl,

I am very sorry for the late response on this. I have sent an email to you this morning, Hopefully we can resolve this for you.

Please accept our apologies

Valorada con 1 estrellas sobre 5

Item still hasn't shipped

Item still hasn't shipped, no shipping confirmation, no tracking, no response to multiple emails and their phone number is disconnected.

7 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 1 estrellas sobre 5

AVIOD THIS COMPANY!

AVIOD THIS COMPANY!! I placed an order last week but it still hasn't been shipped and no one is replying to my emails or messages. Their phone number has been disconnected I think they've gone under.

I've had so many issues with them over the years but kept coming back because of the low prices and sometimes half decent customer service.

Hopefully PayPal can get my money back as they have clearly done a runner with it! DON'T ORDER ANYTHING!!

6 de diciembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 5 estrellas sobre 5

Nice service

Nice service, fast levering even with some delay because of cbd regulation. within 3 days order delivered to the Netherlands.

20 de noviembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Item as described

Item as described, the postage time was a bit longer than expected but that's the only badish point.

19 de noviembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a mechanical mod and it turns…

Ordered a mechanical mod and it turns out that it was out of stock. They said that they were going to cancel the order and refund me but that was over two months ago; I've tried to contact them about it on numerous occasions without any response. AVOID THIS SITE AS THEYLL JUST STEAL YOUR MONEY.

12 de noviembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

not received any notification or…

not received any notification or product 5 days later

28 de octubre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Hello SK,

We apologise for any problems you have experienced while shopping with us.

One of our representatives will be contacting you shortly via email to address the problem.

Best regards,

Vape Cloud UK.

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