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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Scam company! Tried to enter my card details, thankfully the bank blocked the payment as it flagged as a high risk site. Following day discovered someone had taken my card detail and tried to add my... Ver más

Valorada con 2 estrellas sobre 5

Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Shame on you Vape Cloud Uk i'm getting bombarded with emails pretending to show your concerns about Covid-19 when only it is really a sales email preying on people's fears and making a profit out of i... Ver más

Valorada con 2 estrellas sobre 5

Ordered Friday before 4pm. Didn't receive order till following Tuesday. Only 50% of order received, missing two shortfalls, coils, and nic. Still not received two weeks later. No messages fr... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Buy the best vape juice online. Premium E-Juice and E-Liquid online delivered directly to your front door. Free next day delivery on orders over £20!


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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1,4

Todas las opiniones

(271)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Websites waning appeal 👎.

Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,
Especially at these top prices.
The stealthy reduction of reward points (some by 75%) has compounded vapeclouds waning appeal.

14 de septiembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Good afternoon.

Apologies for the service you have received somebody will contact you via email.

Best regards,

Vape Cloud UK

Valorada con 5 estrellas sobre 5

Great prices,fast postage,one item…

Great prices,fast postage,one item delayed so marked on invoice ‘to follow’,and arrived two days later. Excellent

4 de septiembre de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you for your kind words.

We look forward too seeing you again soon.

VCUK

Valorada con 5 estrellas sobre 5

Fast service

Quick service , good products

29 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you for your kind words.

We look forward too seeing you again soon.

VCUK

Valorada con 5 estrellas sobre 5

Excellent service

Great choice of products at very competitive prices and super fast delivery

28 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you for your kind words.

We look forward too seeing you again soon.

VCUK

Valorada con 5 estrellas sobre 5

All good

All good thanks

27 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you for your kind words.

We look forward too seeing you again soon.

VCUK

Valorada con 3 estrellas sobre 5

Vape cloud

Good products but the delivery is very poor they need to get delivery better.

26 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you we are back up to speed now.

We look forward too seeing you again soon.

VCUK

Valorada con 5 estrellas sobre 5

Love the ijoy mercury

Love the ijoy mercury, can't get it here in Ireland. So it was nice to see the reviews I watch online on different types of mods I can find not to far away 👌

23 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Thank you for your kind words.

We look forward too seeing you again soon.

VCUK

Valorada con 1 estrellas sobre 5

I ordered £20 of juice on 16/08 they've…

I ordered £20 of juice on 16/08 they've taken the money still no delivery. Keep getting emails saying they've been flooded and no other response. Tried to call them, but the number doesn't work. Very very very disappointed have asked for a refund but nothing. DO NOT USE THIS COMPANY

23 de agosto de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service now poor customer…

Poor service now poor customer relations taking orders when they know fine well they can’t full fill them sending automated generic replies when you make enquiries not answering phone calls late orders I’m afraid they’ve been removed from my preferred shops list sorry guys hahahaha 8 month late with their reply says it all really

23 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Hi Paul - this is a different operation now. We can only apologise for the mistakes that were made by the last leadership team. man y thanks

Valorada con 1 estrellas sobre 5

Still no delivery 2 weeks later

23 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 1 estrellas sobre 5

Ordered over a week ago

Ordered over a week ago, and paid for first class delivery, and still awaiting my items. No one is responding to my messages and emails.
Had heard good things about this company, and my first order and I'm massively disappointed!

21 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 2 estrellas sobre 5

Reasonable prices and choice but customer service is non existent!

reasonable prices and choice but customer service is non existent! Their order confirmation emails include online and telephone contact details for any issues or questions etc. but both are unresponsive. I called their phone number half a dozen times at different times of the day and nobody answered and there was no option to leave a message. Sending emails also resulted in no response so I have given up!

21 de agosto de 2019
Opinión espontánea
Logotipo de Vape Cloud UK

Respuesta de Vape Cloud UK

Please note as per our communications Vape Cloud UK is now under new management. Contact us if you feel we didn't resolve your issue by 29th Feb 2020.

Valorada con 1 estrellas sobre 5

AWFUL SERVICE

AWFUL SERVICE! Twice I have ordered with this company. The first time the reason my package was delayed was because the stock room man was on holiday and they had a backlog of orders, after complaining they upgraded my order to next day delivery free of charge so I thought it must be a 1 off problem......... well no! Placed another order, the next day I get an automatic reply via email to say due to the recent flooding in the area orders are running 72 hours behind. So I email and ask to upgrade my delivery which they do to first class post. Now 8 days later I am still waiting on my order and can get mo reply from the company after several emails! This conpanys customer service is terrible. I will not be using this site again and would advise others to stay well clear!!!

Update- still no reply to yet more emails, now 11 days since order was placed.

17 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent support

Excellent support, delivered as fast as possible.
For me, as a customer from germany, the only place to get smax, pony on acid :-)

15 de agosto de 2019
Opinión espontánea

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