I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Ver más
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Ver más
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de cigarrillos electrónicos
- también en la categoría
- Tienda de vaporizadores
Escrito por la empresa
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Información de contacto
2 Bramhall Place, PE1 5YS, Peterborough, Reino Unido
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 33% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Top class customer service
We ordered incorrectly which was entirely our own fault, but speaking with customer service was easy, the return was easy and they sent our correct goods out 24 hrs later. So nice not to have to jump through hoops to get things done as soon as often is the case nowadays
Thankyou scape shop 5 ⭐️
Vape shop
Cliq vape and pods are the best! I’ve been vaping for many years and these are easy to assemble,charge last me all day,easy to use and 6000 puffs is brilliant!
My only issue is 20mg nicotine…I really wish they would do a 10mg !
Vape shop are a good service,reasonable prices and ordering is easy 🙂
Fantastic Customer Service
Fantastic Customer Service
The team are great! Every time I have a query someone is there within 24 hours responding and going above and beyond. Approachable, proactive, quick and professional! Products also align with what I want. So overall highly recommend this company if you vape!
Great price
Great price, good vapes and fast delivery, recommended
Pods don’t work
In both packs of refills of the little refills don’t work at all, no flavour just air so I will not likely buy the refill pods from here again. If it was just one that didn’t work I wouldn’t have too much of an issue but it has happened to BOTH packs I have bought.
fab folk at vape shop
Made a mistake when ordering juice strength, doh! but the super customer service staff sorted it all out for me super quick, absolutely no hassle and it's always a pleasure speaking and emailing with the great folk at vape shop! Thank you!
Never received my order
Never received my order , and now company is saying to phone the police . There saying it has been delivered . Have contacted trading standards . DO NOT ORDER FROM THIS COMPANY
False advertising
False advertising, made a purchase on the website and did not receive any points, contacted support which said they don't give points out anymore for X product, it is not mentioned anywhere on the website about this. A lot of people are getting scammed.
Fantasic customer service !!
Fantasic customer service !!!
My vape developed a fault,i notified Vape Shop and they guided me through the returns procedure,they even paid the postage as the vape was faulty. I was given options on the refund, I opted for store credit as i know i will spend it...so pleased with this store and how i have been treated..Thank you VS ...
There’s not enough stars as this…
There’s not enough stars as this company truly deserves 11 out of 10!! Excellent products excellent service and go above and beyond to make your vaping experience as smooth as possible! Keep on being you, you lovely lot!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Ordered from several times and always…
Ordered from several times and always on point.
Great customer service
Royal mail delivered the parcel and left it in a communal area and it was stolen. I contacted Vape Shop and they arranged redelivery the same day, and the package was delivered a few days later. Really polite and efficient customer service and the products are as advertised.
This is the second time i have used…
This is the second time i have used this company delivery is very quick will not go anywere else now
Order’s always dispached on time
This company is excellent
This company is excellent. Very pleased with the products
this is a great company...the only…
this is a great company...the only gripe I have is that someone has to be in to sign for the packages...not always convenient..it would be great if they had a choice of "leave in a safe place"
Love Points Shop
Great choices 👌 I enjoy the shop as it always provides for my favorite brand. Subscribing easy and cheaper too. I do like snap up bargains when on offer and collect my points to put towards a new vape of which I have a variety of.
10/10 company
Amazing company!! High quality products with amazing discounts, quick delivery and the staff are so friendly and helpful! Couldn't ask for more to be honest!
Great variety of products
Great variety of products, easy to navigate website and quick delivery.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








