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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.

Valorada con 5 estrellas sobre 5

I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Ver más

Valorada con 5 estrellas sobre 5

Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Ver más

Valorada con 5 estrellas sobre 5

My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. también en la categoría
  3. Tienda de vaporizadores

Escrito por la empresa

Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

558 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 1 semana

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4,8

Todas las opiniones

(558)

118 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Top class customer service

We ordered incorrectly which was entirely our own fault, but speaking with customer service was easy, the return was easy and they sent our correct goods out 24 hrs later. So nice not to have to jump through hoops to get things done as soon as often is the case nowadays
Thankyou scape shop 5 ⭐️

14 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Vape shop

Cliq vape and pods are the best! I’ve been vaping for many years and these are easy to assemble,charge last me all day,easy to use and 6000 puffs is brilliant!
My only issue is 20mg nicotine…I really wish they would do a 10mg !
Vape shop are a good service,reasonable prices and ordering is easy 🙂

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Customer Service

Fantastic Customer Service
The team are great! Every time I have a query someone is there within 24 hours responding and going above and beyond. Approachable, proactive, quick and professional! Products also align with what I want. So overall highly recommend this company if you vape!

1 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Pods don’t work

In both packs of refills of the little refills don’t work at all, no flavour just air so I will not likely buy the refill pods from here again. If it was just one that didn’t work I wouldn’t have too much of an issue but it has happened to BOTH packs I have bought.

17 de abril de 2025
Valorada con 5 estrellas sobre 5

fab folk at vape shop

Made a mistake when ordering juice strength, doh! but the super customer service staff sorted it all out for me super quick, absolutely no hassle and it's always a pleasure speaking and emailing with the great folk at vape shop! Thank you!

29 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received my order

Never received my order , and now company is saying to phone the police . There saying it has been delivered . Have contacted trading standards . DO NOT ORDER FROM THIS COMPANY

18 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

False advertising

False advertising, made a purchase on the website and did not receive any points, contacted support which said they don't give points out anymore for X product, it is not mentioned anywhere on the website about this. A lot of people are getting scammed.

28 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantasic customer service !!

Fantasic customer service !!!
My vape developed a fault,i notified Vape Shop and they guided me through the returns procedure,they even paid the postage as the vape was faulty. I was given options on the refund, I opted for store credit as i know i will spend it...so pleased with this store and how i have been treated..Thank you VS ...

11 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

There’s not enough stars as this…

There’s not enough stars as this company truly deserves 11 out of 10!! Excellent products excellent service and go above and beyond to make your vaping experience as smooth as possible! Keep on being you, you lovely lot!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

11 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Royal mail delivered the parcel and left it in a communal area and it was stolen. I contacted Vape Shop and they arranged redelivery the same day, and the package was delivered a few days later. Really polite and efficient customer service and the products are as advertised.

3 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Points Shop

Great choices 👌 I enjoy the shop as it always provides for my favorite brand. Subscribing easy and cheaper too. I do like snap up bargains when on offer and collect my points to put towards a new vape of which I have a variety of.

15 de febrero de 2025
Valorada con 5 estrellas sobre 5

10/10 company

Amazing company!! High quality products with amazing discounts, quick delivery and the staff are so friendly and helpful! Couldn't ask for more to be honest!

28 de febrero de 2025
Opinión espontánea

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