I received order, products are good, one bottle came damaged and content spilled all over the box. I reached out to support team, got respond back that I won’t get replacement until my next order.
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Consulta las opiniones de los clientes
The shipping is slow and the customer services never answer the email nor the phone call.
A genuine product builds a reputation. Nonetheless, the time frame for shipping and handling is tedious. The shipping and handling time frame for products from the USA to Canada should be shortened.
Your customer service team never got back to me regarding my last email and concern. When I called your US customer service phone numbers, I was told to speak Vietnamese or send an email, which I did.... Ver más
Información sobre la empresa
Escrito por la empresa
Vedeus The global retail system of cosmetics, skincare, functional foods, bass rings, bird's nests from world famous brands: YHL, Indo, etc.
Información de contacto
12851 Western Ave. Suite E, 92841, Garden Grove, Estados Unidos
- 8188698696
- support@vedeus.com
- vedeus.com
2,5
Malo
34 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good customer service
Good customer service. It will be greater if delivery was just a little bit faster.
26 de julio de 2024
Better packaging for the products being…
Better packaging for the products being shipped. The products boxes are crushed. One of the products security strip is broken, meaning the tub has been opened.
4 de junio de 2024
It took too long to get my order
It took too long to get my order . More than 2 weeks instead of one week on the website lol
26 de mayo de 2024
Respuesta de Vedeus
Please see shipping explanation at https://vedeus.com/shipping-policy/
When placing an order, we have clearly indicated processing and pickup times on the checkout page.
We have 2 shipping methods
Standard shipping (8-14 business days)
Fast shipping (7-10 business days)
Does not include Saturday, Sunday, holidays, and payment processing time
i did show my id to website shop but…
i did show my id to website shop but USPS did not delivery to me. They gave gmail pickup and i did go to the office usps( they give address to gmail) for pickup my order but they still say it not have in stockpile, they told me it did redelivery and now i didn’t see the package delivery.
25 de abril de 2024
Respuesta de Vedeus
9202190349451100001665 USPS, here is your tracking information. The carrier calls you but doesn't pick up. We also tried calling and texting you (to ensure the goods we deliver must have a signature).
You can schedule a return delivery from the USPS website or to your local post office
I paid extra cost for this order but…
I paid extra cost for this order but when I opened the jar, it is a mess. Cream is all over from inside the lid to outside. The remain cream is less than original. This makes me very mad. What is the point to pay extra?
25 de abril de 2024
Respuesta de Vedeus
Router protection service helps distribute order journeys quickly, avoiding loss during delivery.
Because the product is sealed, we cannot check the inside first, it depends on the manufacturer
We will send it to you at no extra charge for your next order. After ordering, please contact us to confirm sending additional products to you
good products
good products, need update email to customer when shipping the product
30 de diciembre de 2023
i really i this product a lot
25 de diciembre de 2023
I like going on this website because it…
I like going on this website because it has what I want. I am big fan yhl!! They also has other brands too. No it’s not scam. They have trustworthy products that is legit.
20 de diciembre de 2023
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