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Velobet is my go to site for gambling verification is done very quickly usually within 10mins max I’ve used the site for years it’s felt like withdraws are very quick have very good sports promotions and are always very quick to help Mary has done everything to make my experience on the site helps with any issues I have
I use regularly as my go to favourite but recently service levels have changed. Rewards and effiency of rewarding made me stay loyal. Now i asked for my frre reward spins and sometimes 4 days later they reply.i have spent over 100 pound and qualify no response. I checked promos section they now say unlimited free spins available this is not true misleading to customers tgerefore disappointing poor service delivery. Such a shame loved velobet for years.
Respuesta de Velobet
Dear Player,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience didn't meet your expectations.
We'd like to investigate your case and review what happened. Please contact us at info@velobet.com with your account details (username or registered email address), and our team will look into this as a priority and get back to you as soon as possible.
We appreciate your loyalty and hope to have the opportunity to restore your confidence in our service.
Kind regards,
Velobet Team
Respuesta de Velobet
Dear Player,
Thank you for your feedback. We're sorry to hear that you feel this way.
We'd like to better understand your concerns. Please contact us at info@velobet.com with your account details and more information about your experience, and our team will investigate the matter and get back to you as soon as possible.
Kind regards,
Velobet Team
I've been playing with VeloBet for quite a while now, and my overall experience has been excellent. The casino has a great selection of games, with plenty of variety, and the site is easy to use.
One thing that has really stood out for me is how quick and straightforward the withdrawals have been whenever I've requested one. It's reassuring to know that payouts are processed efficiently.
I'd also like to give a special mention to my VIP host, Mary. She has been absolutely fantastic throughout, always replying quickly, taking the time to listen to any questions or requests I've had, and doing everything she can to help. Her customer service has been first-class, and she genuinely makes you feel like a valued VIP player.
Thank you to Mary and the whole VeloBet team for providing such a great experience. I look forward to continuing to play with you.
Username elvo94
Asked over 10 time for my cashback loyalty bonus. Only to be ignored every single time. Even in the discord group I'm totally ignored. My username is Latto2689. Terrible customer service. Stay away
Respuesta de Velobet
We’re really sorry to hear about your experience and the frustration this has caused.
We understand how important cashback and loyalty rewards are, and it’s concerning to hear that you feel your requests were not properly handled or acknowledged, including on Discord. This is not the level of service we aim to provide.
We would like to look into your case in detail and make sure it’s properly reviewed. Please contact our support team at info@velobet.com with your username (Latto2689) so we can check your cashback history and follow up as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to resolve it.
I would strongly advise against using Velobet. I was playing the live casino game Crazy Time with a £25 stake. The main bonus feature landed, and the final wheel clearly hit a 400x multiplier. My return should have been exactly £10,000.
Instead, my account was mysteriously credited with only £1,098.14.
To make matters worse, I currently have no access to my own gameplay information to review the session data, though thankfully I managed to take a screenshot of the incident. When I reached out to their live chat, the support staff were completely unhelpful and unable to resolve the massive discrepancy.
I have now had to send a formal dispute to their compliance team and will be escalating this to the Curaçao Gaming Authority and CADRE if they do not pull the server logs and pay out the remaining £8,900+ that I am owed.
Do not trust this casino. If you land a big multiplier, they will apparently find a way to shortchange you. Highly recommend playing elsewhere.
Respuesta de Velobet
Dear Marc,
Thank you for bringing this to our attention.
We will carefully review your case and investigate the issue in detail. Please contact us at info@velobet.co with your username and all relevant information so our team can check the game logs and provide you with a full update as soon as possible.
Kind regards,
Support Team
Very good casino, very fast payments, a lot of slots, live games, and very good odds to sports! marathon of casino, and her team has a great job!
Thanks velobet, 1 year playing… 0 problems!
I registered easily and used welcome bonuses, some slots does not work but overall good bonus experience so far
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