Excellent experience buying my Volvo EX30 from Vertu, Exeter. I met Fran on the day I dropped in for a chat and she followed me all the way through to test drive, advice and purchase. Very pleased wit... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... Ver más
La empresa ha respondido
The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... Ver más
La empresa ha respondido
Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Tienda de repuestos para automóviles
- Mantenimiento y reparación de automóviles
- Concesionario de vehículos de motor
- Concesionario de automóviles usados
Sobre Vertu Motors - BMW Exeter
Escrito por la empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Información de contacto
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Reino Unido
- 0330 012 2325
4,9
Excelente
350 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Matthew at Vertu BMW Exeter was…
Matthew at Vertu BMW Exeter was excellent
28 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good morning Rob,
Thank you for your review. It’s great to hear that Matthew provided an excellent experience — he’ll be really pleased with your feedback.
Kind regards,
Dean
We have bought Honda for twenty years
Review of Vertu, Hendy Honda, Exeter:
We have bought Honda for twenty years. We have found the staff employed at showrooms to be very knowledgeable and helpful. Celly, the salesperson,was excellent
27 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good morning Stephen,
Thank you for sharing your feedback. It’s great to hear that you’ve chosen Honda for so many years and have consistently found our showroom teams knowledgeable and helpful. You have left your review against BMW Exeter, rather than Honda Exeter, we would kindly ask that you leave your review for the Honda site so their team can receive the recognition.
Kind regards,
Dean
Customer service experience excellent
Customer service experience excellent,
All staff very helpful
20 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Hi Brian
Thank you for your lovely feedback. We're delighted to hear that your customer service experience was excellent and that all our staff were so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn
Staff at Renault Virtu Exeter…
Staff at Renault Virtu Exeter especially Jacob Jarvis Cooke was brilliant, very attentive and reassuring, but he was badly let down by Renault.
25 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you for your feedback, Kelvin. We’re pleased to hear that Jacob Jarvis Cooke provided such attentive and reassuring service during your visit to Vertu Renault Exeter. We’re sorry to learn that the wider experience was impacted by issues outside of the dealership’s control, and we understand how frustrating that can be. Your comments are appreciated and will be shared with the team, and we thank you for taking the time to leave your review.
Kind regards,
Matthew
Top sales team handled the purchase of…
Top sales team handled the purchase of my new X3 very well. After initially changing our minds about the vehicle we wanted they took care to ensure the car and spec was just right for us.
Communication around the delivery dates was good and the handover of the car and its complexities well managed too.
23 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you for your kind feedback. We’re delighted to hear that the sales team supported you so well throughout the purchase of your new X3, especially when refining the vehicle and specification to suit your needs. It’s great to know that communication around delivery was clear and that the handover was handled smoothly and professionally. Your comments are very much appreciated.
Kind regards,
Matthew
Shannon was very professional
Shannon was very professional, friendly and made the transaction of my car very easy. I would recommend anyone to buy from Honda Vertu Exeter and deal with Shannon.
18 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Shannon provided such a professional and friendly experience and helped make the transaction of your car so easy. Ensuring the process is smooth, clear, and enjoyable for our customers is really important to us, so it’s great to know Shannon delivered on this.
Your recommendation of Honda Vertu Exeter and personal mention of Shannon are very much appreciated and will be passed on to her and the wider team. She’ll be delighted to know her efforts made such a positive impression.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Very helpful sales staff
Very helpful sales staff, positive and knowledgeable. Very reliable in sorting out details and responded promptly to enquiries.
9 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Hi there,
Thank you for the great review. It’s lovely to hear the sales team were so helpful, positive, and knowledgeable throughout.
Really pleased to know they handled the details reliably and responded quickly to your enquiries — that’s exactly the experience we aim to deliver.
Kind regards,
Kerry
Excellent customer service from start…
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
11 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
Kind regards,
Keith
Buying Nearly New at Vertu BMW Exeter
Excellent experience buying a nearly new car at Vertu BMW Exeter. Gavin was extremely helpful throughout the whole experience - from the initial test drive to the final handover. He also continued to help us after the handover by answering all our questions efficiently and promptly. Thank you again.
9 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good afternoon Timothy,
Thank you for taking the time to share your experience with us. It’s great to hear that Gavin supported you so well throughout the entire journey, from the test drive right through to handover, and that his help continued afterwards by answering your questions promptly. We’re really pleased everything went so smoothly and that you’ve enjoyed buying your nearly new car with us.
Kind regards,
Dean
Our experience was great
Our experience was great. From the moment we entered the showroom we were greeted by very friendly and helpful staff. The showroom itself was of a very high standard, modern and airy. We were greeted by Steve Duggan who showed us a few different cars and was able to give us some advice. We took a Peugeot 2008 for a drive but decided later that it was a 3008 that we wanted. Steve was able to phone around and managed to locate one which was perfect for us. He offered us refreshments and made us feel right at home on both of our visits. When the car was ready to pick up, Steve showed us how all the relevant electrics and gadgets worked before driving the car home. He is an excellent and knowledgeable car salesman. We noticed that there was a slight problem with some of the paintwork the next day but it soon became evident that it was to do with the cleaning process and easily solvable. We were invited to bring the car in on a Monday when this could be remedied. Overall 5 star experience.
7 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Hi Teresa,
Thank you for the wonderful 5‑star review. It’s great to hear you were warmly welcomed from the moment you arrived, and that the showroom and team made such a positive impression.
Steve will be delighted with your feedback — from showing you different options, sourcing the perfect 3008, making you feel at home on each visit, and taking the time to go through all the features on collection, it’s clear he really looked after you.
I’m glad the small paintwork issue was quickly resolved too.
Overall, a fantastic experience — thank you for sharing it.
Kind regards,
Kerry
Hyundai Exeter, cannot recommend high enough
Andy Hallums made my Hyundai part exchange quick, simple and easy. Very efficient and friendly service. Andy made sure my new car was in excellent condition, took me through the controls, set up the Hyundai app for me, I cannot recommend Hyundai Exeter or Andy high enough. It felt a very personal experience.
23 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good afternoon Phil. Thankyou for your taking the time to leave a review regarding our Hyundai Exeter dealership. You have left this against BMW Exeter. We would kindly request that you leave it for the Hyundai dealership so that Andy in their sales team can receive the recognition and praise. Kind regards, Dean
My sales rep Eliot went above and…
My sales rep Eliot went above and beyond in helping the deal but I did find the turmoil of the paperwork jungle less than amusing
24 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you for sharing your feedback. We're delighted to hear that Eliot went above and beyond to support you throughout the deal — his dedication to customer care really does shine through.
We’re sorry to hear that the paperwork side of things felt overwhelming. We know it can sometimes be a bit of a jungle, and we appreciate your patience while working through it. Your comments will certainly help us continue improving the experience for our customers.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
Respuesta de Vertu Motors - BMW Exeter
Great customer service Thank you for your review. We're pleased to hear you received great customer service, and we appreciate you taking the time to share your experience with us.
Kind regards,
Matthew
Excellent Sales Service From Exeter Vertu
The Sales person at Exeter, from our first visit in Jan 26, was very helpful, knowledgeable, professional and friendly. We were not necessarily going to purchase a Landrover and had other makes in mind.
Kai instantly understood our requirements and directed us to models which were compatible and took us for 2 test drives. His knowledge of the vehicles and understanding of our requirements were the deciding factor in going on to purchasing not 1 but 2 Land rovers!
In Kai's absence we were very well looked after by other members of the Sales team in Exeter who were all very helpful and professional.
Exeter is not our closest Landrover dealer, but we had the best possible advice and help from them and I would recommend anyone considering a Landrover to make the visit to Exeter. The extra miles were worth the excellent service we have received.
12 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very helpful from start to finish…
Very helpful from start to finish especially Lucy she made it very easy
20 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe
Helen and Ryan were so helpful and…
Helen and Ryan were so helpful and handled everything with professionalism and humour
19 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good afternoon Suzanne,
Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.
I’m glad they looked after everything so well for you.
Kind regards,
Dean
Ben Fantastic
Ben our sales advisor was great from start to finish any questions i had he made sure they were answered always
making sure i was happy and understood
what was happening so yes very happy with Ben,the only disappointing thing was the cleaning of the car we noticed a few things that were not quite up to standard
19 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Hi Mr Landen,
Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that you had such a positive experience with Ben at Vertu BMW Exeter.
It’s wonderful to know that he supported you so well throughout the process — answering all your questions, keeping you informed, and ensuring you were comfortable and happy at every stage. We’ll be sure to pass on your kind words to him.
We’re sorry to hear, however, that the cleaning of your car did not meet the high standards we aim to deliver. Your feedback is really important, and we appreciate you highlighting this so we can address it with the team and improve moving forward.
If there’s anything more we can do to support you or put this right, please don’t hesitate to get in touch. We hope you enjoy your new BMW, and thank you again for your honest feedback.
Kind regards,
Liza.
I’m trusted ,confident and comfortable
I’m trusted ,confident and comfortable
17 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Hi Mark,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you felt trusted, confident, and comfortable during your experience at Vertu BMW Exeter.
Your feedback means a lot to the team, and we’re delighted that your visit left such a positive impression. If there’s anything you ever need, we’re always here to help.
Kind regards,
Liza.
Professional and engaging staff
Professional and engaging staff , made the whole process easy and efficient
18 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Thank you, Lisa, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that the team at BMW Exeter provided professional and engaging service, making the entire process easy and efficient for you. Your feedback is greatly appreciated and will certainly be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
SMOOTH TRANSACTION
SMOOTH TRANSACTION, BEN WAS VERY CLEAR AND EFFICIENT AT ALL TIMES.
17 de marzo de 2026
Opinión espontánea
Respuesta de Vertu Motors - BMW Exeter
Good afternoon,
Thank you for your review — I’m really pleased to hear everything went smoothly for you. It’s great to know Ben was clear, efficient, and supportive throughout the process, helping make the whole experience straightforward.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.